Reviewed on 2021-05-15T03:10:54
If you have to contact Corel tech support for any reason, God help you.
Well I'll never buy another Corel…
Reviewed on 2021-04-30T01:17:27
Well I'll never buy another Corel product again. Less than a year after releasing Painter 2020,they announced "Sorry, it no longer works with any updated Macs. But hey, If you want to use it, you're welcome to plop down another couple hundred for a new version that will work with the computer you bought it for." Sorry. I was on the fence between this and Adobe, but adobe takes care of their customers and don't abandon software a year later. No more Corel for me.read more
CorelCAD 2020 and Painter 2020 are not…
Reviewed on 2021-04-25T16:48:48
CorelCAD 2020 and Painter 2020 are not compatible with OSX Big Sur. I have used the software only a few times and now I must upgrade in order to keep using with Big Sur.Never again Corel software for me. Shame on you Corel!read more
FIREWALL alert: Corel Video Editing: Good product, poor customer service
Reviewed on 2021-04-23T07:38:32
5-STARS FOR THE PRODUCT, ZERO STARS FOR THE CUSTOMER SERVICE.
I purchased 5 (five) Corel software packages.Among them, the Corel Video Editing Software showed an ERROR when I typed the KEY numbers. My other 4 softwares had no problem.
I checked online. Corel says that typos on the KEY are common (!) If the letter is B, try 8. If it is I, try 1, if it is Z try 2, if it is S try 5, etc., etc.
I wasted weeks trying all combinations.
Then I emailed them. Horrible experience (zero stars for customer service).
They asked for my purchase receipts and pics of the error message four times each. At the same time, they didn't know what was wrong with the KEY.
After 4 days and 35 emails they demanded that I grant them access to my computer via a ZOHO system. I cannot do this.
So after 40 emails exchanged they still wouldn't help me solve the problem.
Update: IT WAS THE FIREWALL! Thanks to my husband! The tricky part is that the first 4 softwares were installed fine, with no firewall issue.
Suggestions to Corel Customer Service: 1. Please train your personnel. Mention the Firewall issue on top of the list. 2. Write the Firewall issue on your package.read more
Jerky Video Playback Resolved
Reviewed on 2021-04-05T11:18:44
I have Corel Video Studio Ultimate 18 and have been trying to edit some high qaulity 4K 60fps video.I was able to edit it okay but when previewing it the playback was jerky. I spoke to Corel support through online chat and despite trying some resolutions it was still jerky. They raised a support ticket and kept me informed in a timely and efficient manner. In the end after going through several steps they resolved the issue and I have to say I felt the support I got was excellent.read more
Want to me to buy the later version to resolve the problem they could not solve for over 10 years.
Reviewed on 2021-03-25T09:25:03
My original message "I have used different versions Studio, on different windows OS,on different computers for over 10 years and never had one single version that is Stable. NOT ONE SINGLE VERSION. I am surprised that you are not able to resolve stability issues on Windows. I currently have Studio 21 Plus on Windows 10. Very frequently Rendering stops working and Studio has to be restarted. However, quite frequently, it will not restart unless the computer is rebooted. It bas become extremely difficult to work with. Windows 10 pro, I7-9700 CPU, 8GB. I have tried deactivating anti virus."
They ask me to delete the APP data folders and reinstall. Then I lost all my settings (obvious was going to happen but they didnt tell me that). Next they tell me to send WINAUDIT and MSINFO. Then they tell my the version is not supported pay and upgrade. I told them the version originally and they asked for the license key also. After I complained, they said, create a new user id and switch off firewall. Hell, no, I will not run without firewall. It is there for a purpose.read more
Corel Painter 2020 redundant in 2020
Reviewed on 2021-02-23T22:54:58
Corel Painter 2020 did not even work ‘til the end of 2020 ( Mac - I can’t comment on Windows version).
Complete failure of software.No refund, no upgrade, no help from customer-services.
I was told several times “we’re working on a fix” then eventually they just said - “You need to buy Painter 2021”.
They refused to guarantee that Painter 2021 would work ‘til the end of 2021. Just guaranteed for 30 days.
No thanks. After 12 years, I’m saying goodbye to Corel forever. I’d advise everyone to do the same.
But if you want to pay £360 for a product that may be obsolete in October (or earlier) - with no come-back. Then go ahead.
They will not listen to any argument. Just quote “30 days”.
I will be reporting Corel to Trading Standards. I’m not sure it will do any good. Who knows.
I’ll get the easel out. It’s so much more relaxing.read more
Very, very poor technical support
Reviewed on 2021-02-20T23:15:02
What has happened in the last few days:
1) Unable to upload documents that could help fix some problems while in chat sessions -- reported the problem but no response that addressed this issue
2)I was always 1st in queue (for many chat sessions with technical support) but always response was "I will need to connect you to someone else (another group)".
3) Usually after explaining in detail the problem in my initial message the first responder never read what I wrote -- even when I referred them to it. Instead I usually needed to "copy-and-paste" it again.
4) Nearly always I was told a ticket would be made for my problem and I would be contacted by some else who would help me. A ticket (via email) was indeed created but it only acknowledged the creation of a ticket -- there was no reference to my problem in it.
5) Often I was even promised "high priority" but I saw no improvement in help.
6) When a time was setup for a "remote session" to fix one of my problems, I was ready on our preset time, but the text in the remote client window was unreadable and thus no connection was made. I sent two follow up emails about this suggesting another remote session client but this never happened.
7) Today I called Corel UK direct and spent over 30 minutes on the phone explaining the problem in detail. The person handling my call said he would "get some else to contact me" via telephone in approximately 30 minutes. After over 2 hours, I give up.
I suggest that the technical support staff be better trained and monitored more closely if Corel really wishes to provide help/support to their customers via chat and telephone.
Incidentally the telephone number given for direct support to my problem (+44 1793 20 3800 ) was an invalid number!read more