Review (August 2025)

Browse our christmas collections for women’s & men’s clothes, kids, home and beauty at debenhams.com.

2.96B

Estimated Revenue

8.99M

Website Visitors

1.8/5

Trustpilot Score

What do we know about Debenhams?

Estimated Revenue (2020)

$2.96B

Total Employees

7000

Founded

1778

Industry

Retail

Location

London, United Kingdom

About

Debenhams: Get the latest updates from Debenhams Ireland including information on store openings, online orders, home deliveries, returns & customer service information.

Social Links

Alexa Ranking: 30005

What is Debenhams's Revenue?

Debenhams's estimated revenue for 2024 is $2.96B.

What does Debenhams do?

Like many retailers, Debenhams has had to take some tough decisions through the period of the pandemic in order to give the business a viable future. We are working hard to make sure that we continue to play an important part of the community with our 124 continuing stores anchoring shopping locations up and down the country. We are developing a leaner and more flexible operating model to allow us to adapt to the radical changes in retailing. This is based on strong foundations: we hold leading market positions in key categories of fashion and beauty, we are one of the top 10 digital retailers in the UK and more than one in four of the population shops with us. To support Debenhams at this challenging time, our people need to demonstrate: Energy – One Team – Ownership – Ambition Please visit our careers site for our current opportunities http://debenhams-careers.com/

What are the monthly traffic metrics for Debenhams?

6/mo Traffic Growth

-53.70%

All Time Traffic Growth

Create Free Account

Monthly Hits

9M

Time on Site

4.7Mins

Bounce Rate

46%

How fast is Debenhams growing?

Debenhams has grown by -57.7% in the last 6 months according to SimilarWeb.

How do people interact with Debenhams?

Last month, Debenhams received 9M visitors who spent an average of 4.7 minutes on the website and visited 4.0 different pages per session. Overall, 46% of people bounce on the first visit.

How do people find Debenhams?

2.8M people (31%) visit Debenhams directly. 5.2M (58%) people search for them in Google. Whereas, 104.3k (1%) discover Debenhams through Facebook, Reddit, and YouTube. 54.7k (1%) visitors come from Debenhams's email newsletters. Finally, 641.7k (7.1%) people come from affiliates and or paid referrals.

Who uses Debenhams?

Debenhams's top market is the United Kingdom and they receive 8.5M (94.3%) people.
Then the 2nd is Ireland with 113.3k (1.3%).
The 3rd is is United States with 59.4k (0.7%).

Traffic Growth (last 6 months)

All Traffic Source

Country Share

Traffic Growth (last 12 months)

See 12/mo Traffic Stats

What are Debenhams's ads on Google?

Google Ads

Gift Delivery To Spain - Debenhams Spain‎

http://www.debenhams.com/en-es/gifts

Great Quality Fashion & Homeware Ranges New Season Arrivals · Shipping In 5-6 Days · Free Delivery Over 50€

Sandals - Women, Men & Kids - Debenhams Spain - debenhams.com‎

http://www.debenhams.com/en-es/search/sandals

Explore Our Huge Range Of Sandals For All The Family New Season Arrivals · Shipping In 5-6 Days · Free Delivery Over 50€ Brands: Red Herring, Mantaray, Debut, Baker by Ted Baker, Bluezoo, Principles by Ben de Lisi, Jasper Conran

Keyword: spain sandals

Dresses - Debenhams Australia - debenhams.com‎

http://www.debenhams.com/en-au/women/dresses

Fabulous Designer Dresses At Prices You'll Love Over 500 Dresses · Find Dresses From $33 · Secure Payment · Iconic British Retailer

Lingerie | Debenhams France‎

https://www.debenhams.com/en-fr/lingerie

Discover Our Collection Of Lingerie At Prices You'll Love Free Delivery Over 50€ · Shipping In 5-6 Days · New Season Arrivals

Keyword: french lingerie

Fashion, Beauty, Gifts, | Women's Clothes & Fashion‎

https://www.debenhams.com/

Welcome to The Official Debenhams UK Site. Shop For Womens, Mens & Kids Clothes, Beauty, Furniture, Electricals, Gifts and Much More. Store Finder. Gift Cards Available. Track Order. Highlights: Multiple Payment Options Available, Customer Service Availab

What do Debenhams's customers say about them?

Review Score

1.8/5

Total Reviews

4064

Info

Debenhams
5 Star
35.0%
4 Star
20.0%
3 Star
5.0%
2 Star
5.0%
1 Star
35.0%
Read reviews that mention
Sandra O'Connell

Return finally sorted

Reviewed on 2021-05-23T20:45:43

Meg has (hopefully) sorted out my returns issue, after one tweet. I wish I had known before wastingtime on emails.
read more
Roxy

Great customer service provided by…

Reviewed on 2021-05-23T07:42:12

Great customer service provided by Haleema, the new Debenhams What's app channel is brilliant!She replied straight away and dealt with my complain immediately. What a relief to know that there's someone at the other end who looks after u!!! Thank you Haleema!
read more
Savvy

Very unhappy DOB not a pre-requisite to order online

Reviewed on 2021-05-23T01:04:31

Very unhappy, just ordered some jeans (which if they are not like the old principles jeans they will be getting sent back straight away)only to discover at checkout that I have had to supply my date of birth, this really isn't necessary and I feel it is an invaision of my privacy...potentially leaving me open to fraud, a simple check box to confirm over 16 is more than enough. Very dissappointed and now have the added anxiety that this new "Debenhams" may use my details fraudulenty as they now have my name, adress and date of birth, personally I will avoid in the future and will seek to have my details removed from their database, before I find myself a victim of fraud.
read more
Susan

Returns nightmare

Reviewed on 2021-05-22T17:13:36

I ordered items in March but there was a mix up with my order and another customer's order (correct details on the bag but found baby clothes and another person's package slip instead of makeup).Human error during packing I can understand but resolving this has been a nightmare. Took a while to receive a response on what to do following the change in ownership. I returned the items as they requested but still no refund in over 1 month - I would have been better off keeping and selling the baby clothes myself!
read more
Jayne Nightingale

Ash and Debenhams - a great combination

Reviewed on 2021-05-21T19:29:09

I Sent a FB message asking about a refund that seemed to have fallen off the radar.It was a bold move on my part but had struggled to contact them otherwise. Ash contacted me back very quickly, asked for key information and actioned the refund within 20 mins. So simple and professional, I was amazed. Well done Ash and Debenhams!
read more
Mrs Alexa Lang

Order return

Reviewed on 2021-05-21T15:25:48

I was trying to return an item and made a mess of it online so I decided to contact Debenhams via Twitter.I received a response from Erica who told me how to rectify the problem which I did. Excellent customer service. Thank you Alexandra Lang
read more
Lynette Francksen

Unfortunately this was an initial let…

Reviewed on 2021-05-21T12:49:33

Unfortunately this was an initial let down by Debenhams. I opted for next day delivery ( and paid)it didn’t arrive next day. However the agent Erica I communicated with sorted things for me very efficiently and speedily.
read more
Gordon

Had a query on a particular item

Reviewed on 2021-05-21T07:54:09

Had a query on a particular item. Customer service replied within 24 hours with helpful advice.Couldn't fault my experience with them.
read more

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