Review (August 2025)

Deciem is an abnormal beauty company housing a humble and happy umbrella of skincare and makeup brands like the ordinary, hylamide, niod and more.

12M

Estimated Revenue

5.42M

Website Visitors

2.5/5

Trustpilot Score

What do we know about DECIEM | THE ABNORMAL BEAUTY COMPANY?

Estimated Revenue (2020)

$12M

Total Employees

730

Founded

2013

Industry

Research

Last Funding Date

Other Jun 2017

Location

Toronto, Canada

About

DECIEM | THE ABNORMAL BEAUTY COMPANY: We're a humble and happy umbrella of good beauty brands. Explore our brands like The Ordinary, Hylamide, NIOD and more.

Social Links

Alexa Ranking: 36660

What is DECIEM | THE ABNORMAL BEAUTY COMPANY's Revenue?

DECIEM | THE ABNORMAL BEAUTY COMPANY's estimated revenue for 2024 is $12M.

What does DECIEM | THE ABNORMAL BEAUTY COMPANY do?

DECIEM is a humble and happy umbrella of good beauty brands like NIOD, Hylamide & The Ordinary. We've been called every good and bad thing you can think of like "The most thrilling thing to happen to skincare" and "The hottest beauty company right now". Over the past year, we've sold a product every second, opened the doors to our 42nd store and welcomed our 700th employee. With over 50 products in development, a new HQ under construction and plans for even further retail expansion, we are excited to do even bigger things in 2019. DECIEM was founded in 2013 by "the beauty world's most exciting disruptor", Brandon Truaxe. During a four-month co-op at a skincare lab, he became angry at the lack of passion, transparency or insight when beauty products were being developed. After selling his first software company, many years later, Brandon's frustration at the beauty industry remained and he set off to make a change in the beauty business. That change is DECIEM and we're working really hard to continue Brandon's vision for a better world of beauty. Everything we do is of exceptional quality. Today, quality is no longer defined by price points or distribution channels. Quality today means being authentic, being different, being functional, being beautiful and being sensibly priced, even to the wealthy. And we respect these principles. We choose to serve the educated, the curious and the intelligent who appreciate our dedication to this very genuine definition of quality. We're continuing to grow and need all the help we can get. If you are much more than the work you do now please say hello at [email protected] - we'd really love to meet you.

What are the monthly traffic metrics for Deciem?

6/mo Traffic Growth

18.60%

All Time Traffic Growth

Create Free Account

Monthly Hits

5M

Time on Site

4.7Mins

Bounce Rate

41%

How fast is Deciem growing?

Deciem has grown by -33.4% in the last 6 months according to SimilarWeb.

How do people interact with Deciem?

Last month, Deciem received 5M visitors who spent an average of 4.7 minutes on the website and visited 5.0 different pages per session. Overall, 41% of people bounce on the first visit.

How do people find Deciem?

2M people (37%) visit Deciem directly. 2.9M (53%) people search for them in Google. Whereas, 217.1k (4%) discover Deciem through Facebook, Reddit, and YouTube. 116.2k (2%) visitors come from Deciem's email newsletters. Finally, 165.8k (3.1%) people come from affiliates and or paid referrals.

Who uses Deciem?

Deciem's top market is the United States and they receive 1.8M (33.9%) people.
Then the 2nd is Canada with 723.6k (13.4%).
The 3rd is is United Kingdom with 608.8k (11.2%).

Traffic Growth (last 6 months)

All Traffic Source

Country Share

Traffic Growth (last 12 months)

See 12/mo Traffic Stats

What are Deciem's ads on Google?

Google Ads

DECIEM Official Site - DECIEM

https://deciem.com/

DECIEM is a happy umbrella of good beauty brands including The Ordinary, NIOD and Hylamide. Explore Skincare products including cleansers, antioxidants, serums, oils & retinoids. Vegan. Regimen Guide. Cruelty Free. Free shipping over $25.

The Ordinary - Explore The Ordinary

https://deciem.com/en-us/theordinary

An evolving collection of treatments offering familiar, effective, clinical technologies. Clinical formulations with integrity including Niacinimide 10% + Zinc 1% and "Buffet" Vegan. Regimen Guide. Free shipping over $25. Cruelty Free. Brands: The Ordinary, NIOD, Hylamide.

The Ordinary - The Ordinary Skincare

https://deciem.com/en-us/theordinary

An evolving collection of treatments offering familiar, effective, clinical technologies. Clinical formulations with integrity. Explore our award winning, cruelty-free skincare. Vegan. Cruelty Free. Regimen Guide. Free shipping over $25. Brands: The Ordinary, NIOD, Hylamide.

The Ordinary - Free Shipping on $25+

https://theordinary.deciem.com/

Award winning skincare featuring top selling Niacinimide 10% + Zinc 1% and "Buffet" Cruelty Free. Free shipping over $25. Regimen Guide. Vegan. Brands: The Ordinary, NIOD, Hylamide, Chemistry Brand, Fountain, HIF.

Deciem | The Ordinary

https://deciem.com/brand/the-ordinary

Explore Skincare products including cleansers, antioxidants, serums, oils & retinoids. Vegan. Cruelty Free. Free shipping over $25. Brands: The Ordinary, NIOD, Hylamide, Chemistry Brand, Fountain, HIF.

What do Deciem's customers say about them?

Review Score

2.5/5

Total Reviews

1690

Info

DECIEM IS ABNORMAL
5 Star
5.0%
4 Star
15.0%
3 Star
0.0%
2 Star
20.0%
1 Star
60.0%
Read reviews that mention
Michaela Šubrtová

I was a bit worried…

Reviewed on 2021-05-17T15:39:13

I was a bit worried when I read all the reviews here, but I went on with the order anyway because I couldn't find the stuff I needed anywhere else.The package arrived 2 days after the initial promised date, with no issues. It contained an order full of Ordinary stuff, shipped to Belgium with no import fees. I'd say try it with a smaller order, see what your experience is and then you can always order more or never order again.
read more
Ria

Will order again

Reviewed on 2021-05-17T15:29:00

I know that most people had a bad delivery experience, but I would like to share a positive one.I've got a refund for both my last orders- since they were stuck in Belgium for weeks- and a 15% off coupon code, so I ordered again to see if anything changed in the delivery times- and it did! I placed my order on the 30th of March, it was dispatched on the 4th of May and I received it today, 17th of May. 13 days in transit from the UK to Greece: I'm more than pleased. I don't know if it has something to do with the fact that Packeta did a part of the handling or it has something to do with the Estee Lauder takeover, but please keep it up.
read more
Marwan Jalaleddine

Order hasn't been locally delivered after 1 month

Reviewed on 2021-05-14T19:42:51

Very bad customer service. It has been more than a month and my order has not been delivered.I will not be using this company again ever.
read more
Leigh

Never will i purchase through Deciem again!

Reviewed on 2021-05-11T15:03:17

Wish i had read the review before placing my order. I would like a refund, this company continues to allow people to purchase and they have no problem taking your money yet,they have been having issues for months with their website and tracking your shipment! What a dissapointment!! If your site doesnt work, then close it down!!!
read more
Meela Chan

VERY BAD EXPERIENCE

Reviewed on 2021-05-11T10:13:17

VERY BAD EXPERIENCE. Ordered 4 items, but the tracking order function does not work at all.The order details on webpage does not work either. I don't know where my order has been. It looks like after a month DECIEM has still not fixed the issue. Should not have bought the products. My order number is :10811151
read more
gaya

avoid this website

Reviewed on 2021-05-09T23:52:31

I ORDER ON MARCH 14TH AND MY ORDER IS STILL IN LONDON ONE MONTH LATER, i receive tracking link three days after contact them with email.and website is not updated, it is still not shipped on it. ALIEXPRESS IS FASTER THEN , and shipping cost is very expensive, 38 dollars to algeria,
read more
tk

Order still not shipped a month later

Reviewed on 2021-05-05T17:48:24

I placed my order on April 5th and it still hasn't been shipped. On April 15th I submitted a complaint to the customer service team and still haven't received a response.Do NOT order directly from the Deciem website - go through another retailer.
read more
Héloïse ll

Ordered debited but not shipped for more than 2 weeks

Reviewed on 2021-05-01T09:50:37

I ordered on the deciem website on the 19th of April 2021. Today is may 1st and I have been debited with the order but as I try to track my order it still not shipped.I’d like to either be reimbursed or sent the products I need. I especially need the uv cream because I started a strong acne treatment so I can’t expose my face in the sun without it.
read more

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