I will definitely shop with Deramores again
Reviewed on 2021-05-28T21:11:46
Nice range of yarns. Good prices. Prompt delivery. I will shop with them again
I have had many problems with this…
Reviewed on 2021-05-25T17:06:48
I have had many problems with this company over the years but have persevered. These include higher pricing of yarn,waiting up to 3 weeks for a delivery, finding that most of the 'sale' items have only 2 or 3 balls of yarn available and the inability to collect 'Reward' points accrued from yarns other than Deramores own. I have found today that only a portion of my Reward is being deducted from my order of Deramores own yarn. I have stopped all communication with this firm now as in my opinion it is at worst not reliably honest and at best is increasingly incompetent,read more
My new order was dispatched only a few…
Reviewed on 2021-05-19T16:18:22
My new order was dispatched only a few hours after ordering. Everything is in stock and arrives beautifully wrapped .It is a pleasure to do business with Deramores. Their customer service is Top Shelf !!read more
Thank you Jade and thank you Deramores
Reviewed on 2021-05-17T11:19:32
I can’t fault Deramores for customer service.. Jade went above and beyond to help me out and even telephoned me to say she’d sourced the yarn I was after.I buy all my knitting yarn from them.. brilliant customer service with a personal touch!read more
Blossom and Bloom Knit Along Kit and Pattern
Reviewed on 2021-05-15T18:45:47
I have knitted several blankets before from Magazine and Book knitalongs sourcing my own yarn which is not always easy to get all of the colours needed.This time in lockdown I thought I'd make my life easier by ordering the kit online Was I wrong!!! The yarns have been substituted for the original so that the colour and quality varies. One marked DK would surely be 4 ply. It would knit up lovely in a baby garment but its meant to be used in fairisle in this project. Some squares use intarsia method, some cable and one fairisle so it is challenging. Even more so if the abbreviations for the complex cable sections are missing. I have been trying to get them from their customer services for 3 weeks now to no avail and have even written to the designer via Facebook. Deramores customer Services seems to employ people who are very good at sending out standard letters but do not necessarily knit or crochet, which I find odd as they sell yarn. I don't have any problem with using own brand yarn but the quality i.e. the thickness of it does affect the finished project and this hasn't been thought thru properly in my opinion. I have been knitting for over 40 years and have knitted for leading knitwear designers so I think I speak with some credibility.read more
Reviewed on 2021-05-15T13:54:19
I have used Deramores before and find the customer service excellent . I have always been pleased with the service they offer and their own brand Studio yarn is lovely .My order was incomplete at first because of a shade being out of stock I had to wait 4 months for the colour but once reminded they sent out my remaining wool within a few days .read more
Reviewed on 2021-05-10T19:39:59
I recently asked Deramores zendesk for help and received a reply within minutes, after which I placed an order,Friday lunchtime and received my purchases before 10.30am Monday morning.
Prompt answer to my query and fantastically fast handling of my order. Excellent service.read more
Reviewed on 2021-05-08T22:18:33
I have made many many purchases from Deramores and I have to say that my experiences have been excellent.The wool is always well packaged and very promptly posted. Their prices are competitive too!
It is my go to wool shop!read more