Review (August 2025)
T galleria by dfs offers a unique duty free shopping experience amongst the widest variety of luxury brands.
400M
Estimated Revenue
506.94k
Website Visitors
1.4/5
Trustpilot Score
What do we know about DFS Group Limited?
What is DFS Group Limited's Revenue?
DFS Group Limited's estimated revenue for 2024 is $400M.
What does DFS Group Limited do?
ABOUT DFS GROUP DFS Group is the world's leading luxury travel retailer. Established in Hong Kong in 1960, DFS Group continues to be a pioneer in global luxury travel retail, offering its customers a carefully curated selection of exceptional products from over 750 of the most desired brands. Its network consists of duty free stores located in 10 major global airports and 22 downtown Galleria locations on four continents, as well as affiliate and resort locations. The Group is privately held and majority owned by the world's largest luxury conglomerate, Moët Hennessy Louis Vuitton (LVMH), alongside DFS co-founder and shareholder Robert Miller. DFS Group employs more than 5,000 people focused on creating inspiring omnichannel retail experiences for its customers and is headquartered in Hong Kong with offices in Australia, Cambodia, China, France, Indonesia, Italy, Japan, Macau, New Zealand, Singapore, United Arab Emirates, United States of America and Vietnam. ABOUT T GALLERIA BY DFS T Galleria by DFS is the ultimate evolution of the original travel retail concept pioneered by DFS Group. The first downtown store opened in 1968 in Hong Kong, followed shortly thereafter by Honolulu and eventually expanding to 22 locations all over the world. Today, T Galleria by DFS has a presence in the United States of America, as well as across Asia, Europe, Oceania and the South Pacific regions. Linked to the notion of travel through the use of T for the Traveler, the brand stands for what customers have come to expect: an expertly curated assortment of the world's preferred luxury brands, exceptional retail environments, highly personalized services and unique experiences tailored to their specific needs as travelers. T Galleria by DFS enables travelers to realize their individual style, one journey at a time.
What are the monthly traffic metrics for Dfs?
6/mo Traffic Growth
14.60%
All Time Traffic Growth
Create Free Account
Monthly Hits
507k
Time on Site
1.9Mins
Pages per Visit
3.0
Bounce Rate
48%
How fast is Dfs growing?
Dfs has grown by -0.1% in the last 6 months according to SimilarWeb.
How do people interact with Dfs?
Last month, Dfs received 507k visitors who spent an average of 1.9 minutes on the website and visited 3.0 different pages per session. Overall, 48% of people bounce on the first visit.
How do people find Dfs?
130.9k people (26%) visit Dfs directly. 323.5k (64%) people search for them in Google. Whereas, 15.9k (3%) discover Dfs through Facebook, Reddit, and YouTube. 6.3k (1%) visitors come from Dfs's email newsletters. Finally, 6k (1.2%) people come from affiliates and or paid referrals.
Who uses Dfs?
Dfs's top market is the Hong Kong and they receive 101.1k (19.9%) people.Then the 2nd is United States with 64k (12.6%).The 3rd is is Japan with 50.9k (10.0%).
Traffic Growth (last 6 months)
What are Dfs's ads on Google?
Google Ads
DFS, New York Airport - Visit and Shop at Duty Free - dfs.com
https://www.dfs.com/en/new-york
Over 700 World's Leading Luxurious Brands In-Store. Come and Explore in DFS! Duty Free Prices · Worldwide Guarantee · Over 700 Luxury Brands · Travel Exclusive Deal Types: Fashion, Beauty, Fragrance, Watches, Jewelry John F. Kennedy International Airport
DFS, New York Airport - Enjoy Duty Free shopping - dfs.com
https://www.dfs.com/en/new-york
We Offer You a Unique Shopping Experience. Find a Store and Visit Us Today! Worldwide Guarantee · Over 700 Luxury Brands · Duty Free Prices · Travel Exclusive Deal Types: Fashion, Beauty, Fragrance, Watches, Jewelry John F. Kennedy International Airport T
DFS, New York Airport - Duty Free Luxury Products - dfs.com
https://www.dfs.com/
Shop the Season's Newest Men's & Women's Collections. Visit DFS Store Today! Types: Fashion, Beauty, Fragrance, Watches, Jewelry Jamaica, NY - (800) 225-2777 - Open today · 5:00 AM – 12:00 AM Monday 5:00 AM – 12:00 AM Tuesday 5:00 AM – 12:00 AM Wednesda
CNY 2018 Exclusive Offers | Shop Duty Free With DFS | DFS.com
https://www.dfs.com/en/new-york/info/lunar-new-year-2018-6
Join DFS To Celebrate Chinese New Year With Exclusive Offers. See For Yourself! Types: Fashion, Beauty, Fragrance, Watches, Jewelry John F. Kennedy International Airport Terminal 4, 3rd Floor, Jamaica, NY
DFS, New York Airport - Enjoy Duty Free shopping - dfs.com
https://www.dfs.com/
We Offer You a Unique Shopping Experience. Find a Store and Visit Us Today! Worldwide Guarantee · Over 700 Luxury Brands · Travel Exclusive Deal · Duty Free Prices Types: Fashion, Beauty, Fragrance, Watches, Jewelry Los Angeles, CA - (310) 348-2799 - Op
What do Dfs's customers say about them?
5 Star
5.0%
4 Star
0.0%
3 Star
0.0%
2 Star
10.0%
1 Star
85.0%
Read reviews that mention
Michael Frost
DO not use this company
Reviewed on 2021-05-10T18:22:13
Do not buy from these. Messed about no call backs. Do managers exist here. The worst service ever.11 weeks no sofa poor service, quick to take the money
read more
Libby
Hopeless customer service
Reviewed on 2021-05-03T10:34:02
Hopeless customer service in store and online. Ordered fabric samples for a sofa approx 5 weeks ago hoping to take advantage of the launch price but they never arrived.After lockdown I then tried to view the sofa in person instead but it isn’t in store anywhere. On asking customer service if they could honour the price (due to end in few days) until new samples arrived they said they couldn’t do anything about it and to buy the sofas and return if we didn’t like the colour…not very practical given I would have to get rid of my current sofa beforehand and then have no furniture if returning (nevermind having to pay a non refundable delivery charge and wait months for delivery). The customer service representatives are shockingly rude and unhelpful including one staff member from the York store getting very stroppy with me on the phone when I simply asked if there is anything they can do. No managers ever available to speak to. Awful service and will take custom elsewhere.
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Faye Jean Gudgeon
If I could get away putting 0 stars I…
Reviewed on 2021-04-28T18:50:50
If I could get away putting 0 stars I would!!!
Shocking company been total crap from day 1!!Took 5 lots of paper work to be returned to them as they reckon they did not receive 1 lot and got lost in the post!
Crap communication in fact zero communication.
Got a delivery time slot and 8 hours later still not arrived!
Unless you contact them they will make no effort to contact you!
Do not use this company unless your happy waiting until December 2091 for your sofa.
Bean bags are the way forward! ?
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SoSouthern
DO NOT BUY FROM DFS I waited 6months…
Reviewed on 2021-04-20T15:13:24
DO NOT BUY FROM DFS I waited 6months for a sofa from November until now and thay have now told me it’sbeen discontinued and thay don’t make it no more and there’s nothing that can do I’m sitting in my flat with out any sofa it’s a disgrace there staff are rude and only care about the money that don’t even deserve any stars every 1 this is the poorest customer service I have ever received
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Andrew
Failed delivery time and time again
Reviewed on 2021-04-19T10:25:34
Ordered a 4 seater, 3 seater and a foot stool back in January, was told due to covid delivery would be 1st April latest.The sofa didn't arrive called and told its in transit and will arrive latest the 5th April, the 5th past then repeated the same story told it will arrive on the 9th latest the 12th. The 12th came still no update, again the same story its in transit but will arriveby the 17th latestthe 19th. So here we are the 19th and here we go again told the same story it will arrive by the 23rd latest 26th.
I told DFS that if its not here by the 26th then don't bother, its obviously not arriving, it'd not ready for delivery, just lie after lie.
I am awaiting a call from their customer service to cancel the order, but no call will happen as they don't call back, just fob you off, so you go away.
I have since been out and ordered a new sofa from another supplier, so I won't be signing for the goods, if and when ever they arrive.
Save yourself allot of stress and aggravation and order from somewhere else, read the other reviews, its the same issue over and over again.
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Katie Molyneux
DFS doesn't even deserve 1 star
Reviewed on 2021-04-14T10:33:18
DFS doesn't even deserve 1 star. They have let me down on delivery with no apology.All my emails to their Webadmin have been ignored and they have failed to take ownership of their logistical failure.
As said in reviews they blame and hide behind their supply chain. I think the company has become too big and are not able to cope with the volume of orders and their customer service staff are useless and rude.
I have been a customer of DFS for a few years and although their quality isn't the best I have bought settees from them as there is a local store which is convenient.
It is a shame that DFS have now lost me as a customer as I do purchase regularly for my property business.
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Bev Hudson
Seems after reading numerous reviews on…
Reviewed on 2021-04-11T17:59:22
Seems after reading numerous reviews on here I’m one of many. Ordered two sofas back in January paid in full up until 10/4/2021 still no idea when they are to be delivered so I cancelled the Oder.I was told someone would call and arrange to have the money put back on my card, four days later call to tell me a refund will take up to ten days to process. Absolute awful company would not advise anyone to use them. We were lucky we will get our money back and have not had poor quality rubbish delivered to us. Be careful people.
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Rosie Hollobone
Being outraged if an understatement…
Reviewed on 2021-04-08T09:47:41
Being outraged if an understatement with DFS, we had a delivery after ordering online yesterday and these awful sofas that was not described was delivered,they looked horrible and cheap and wouldn’t last a few months and the colour WOW awful!!
I called straight away and said I’m
Not happy and the lady said that’s ok I’ll get a call back and you could received a replacement so have a good look on the website (that I did) or I would get them collected no trouble so that was all good and we shut the room off so the sofas haven’t even been sat on.
I just received a call stating “ so you want to send your sofas back OK you have to get them to Doncaster or that will be £390 for collection and refund will be given if there is no damage in transit!!”
I was shocked no offer of an exchange, no asking why I was unhappy, no care about why I was unhappy what so ever it was just way the company wants and that’s final!
£390 to be collected and refund only if there is no damage in transit WOW.
I have now received an email telling me how I have to send the sofas back to Doncaster and no mention of collection.
What sort of customer service is this, how can people expect anyone to just have £390 laying around and be ok to loose the £3000 spent on the sofas if someone damages it on deliver!
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