Review (July 2025)

Instantly create a self-service knowledge base for your customers. build faq, user guides, product documentation, standard operating procedures and many more

0

Estimated Revenue

57.02k

Website Visitors

4.5/5

Trustpilot Score

What do we know about Document360?

Total Employees

1-10

Founded

2017

Industry

Information Technology And Services

Location

London, United Kingdom

About

Document360: Instantly create a self-service knowledge base for your customers. Build FAQ, User guides, Product Documentation, Standard Operating Procedures and many more

Social Links

Alexa Ranking: 97728

What is Document360's Revenue?

Document360's estimated revenue for 2024 is $0.

What does Document360 do?

Document360 is your one stop Software as a Service (SaaS) knowledge base platform for software project and project documentation. With Document360, you can create rich documentation and knowledge base for your offerings (both internal and external) with ease. Document360 provides world-class authoring experience and can be customized to meet needs from small to large scale enterprises. With easy to configure capabilities, you can manage multiple project documentation, configure multiple users and view the analytics that will help you keep your knowledge base content fresh and relevant.

What are the monthly traffic metrics for Document360?

6/mo Traffic Growth

-1.60%

All Time Traffic Growth

Create Free Account

Monthly Hits

57k

Time on Site

8.0Mins

Bounce Rate

40%

How fast is Document360 growing?

Document360 has grown by 55.0% in the last 6 months according to SimilarWeb.

How do people interact with Document360?

Last month, Document360 received 57k visitors who spent an average of 8.0 minutes on the website and visited 5.0 different pages per session. Overall, 40% of people bounce on the first visit.

How do people find Document360?

42.3k people (74%) visit Document360 directly. 3.5k (6%) people search for them in Google. Whereas, 241.4 (0%) discover Document360 through Facebook, Reddit, and YouTube. 791.3 (1%) visitors come from Document360's email newsletters. Finally, 0 (0.0%) people come from affiliates and or paid referrals.

Who uses Document360?

Document360's top market is the United States and they receive 29.3k (51.3%) people.
Then the 2nd is India with 4.4k (7.7%).
The 3rd is is South Africa with 4.3k (7.5%).

Traffic Growth (last 6 months)

All Traffic Source

Country Share

Traffic Growth (last 12 months)

See 12/mo Traffic Stats

What are Document360's ads on Google?

Google Ads

Internal Knowledge Base | Start your 14 day free trial | Document360‎

https://document360.io/blog/create-good-internal-knowledge-base/

Simple and easy to manage knowledge base for your internal teams or customers. Features include: Markdown Editor, Versioning, Team Management, Private Documentation. Request a Demo.

Knowledge Base Software - Try Document360 for Free

https://document360.io/

Sick of your helpdesk not doing its job? Reduce your support tickets with our solution. Book a demo with one of our Knowledge Base experts today. Easy setup. 14-Day Free Trial.

Keyword: knowledge base software comparison

Knowledge Management Services | Try Document360 for Free

https://document360.io/

Don't lose customers just because they can't quickly find what they need. Create and publish dedicated help articles quickly. Get started with 14 days for free. Knowledge base reviews. Trusted Over 300 Clients. 14 Days Free Trial.

Knowledge Base Software | Try Document360 for Free

https://document360.io/

Sick of your helpdesk not doing its job? Reduce your support tickets with our solution. Book a demo with one of our Knowledge Base experts today. Trusted Over 300 Clients. Knowledge base reviews. 14 Days Free Trial.

Knowledge Base Software | Try Document360 for Free

https://document360.io/

Sick of your helpdesk not doing its job? Reduce your support tickets with our solution. Book...

Keyword: free knowledge base software

What do Document360's customers say about them?

Review Score

4.5/5

Total Reviews

15

Info

Document360

[email protected]

 +1 (855) 867-8251

Sidcup

5 Star
100.0%
4 Star
0.0%
3 Star
0.0%
2 Star
0.0%
1 Star
0.0%
Read reviews that mention
Adrien Jackson

360 degree approach to knowledge base creation

Reviewed on 2020-10-07T18:17:34

For content creation and use analytical feature for business operations Document 360 works best.Its simple interface and data security features with multiple channel integration helps the user to share their content easily. Slightly expensive but works at its best.
read more
Sam Thomson

Glad to have Document360

Reviewed on 2020-10-07T18:05:57

It’s very helpful to setup an access for only a range of IP addresses within our network,this is very important for our data security. Document360 is an excellent tool where we can keep all our information safe, grant access to some team members only, grant access based on IP address.
read more
Amir Awad

A well-thought out product

Reviewed on 2020-07-24T17:52:45

We went for Document360 because of its power to make your knowledge base private (internal).Users were permitted to login with an account to access articles which was exactly what we wanted. An easy-to-learn and easy-to-use platform that would do both authoring and publishing of content for us.
read more
Laura Graham

The CRM Your Business Needs

Reviewed on 2020-07-20T23:29:30

Document360 was very easy to understand. The software ran smoothly on our existing systems with no lag.It was easy to deploy both for our help desk team and IT support team. We are able to keep our work-flow organized by time, urgency and topic.
read more
Tamara Pierce

Overall Positive Experience

Reviewed on 2020-07-10T21:25:41

The interface is done nicely so we were able to build a database for internal use quickly.There are plenty of customization options so we can enrich articles with multimedia content. Additionally, it ensures that information is accessible to people with the organization of categories. Even Document360’s own support team is magnificent. Overall, Document360 is an awesome software to work with.
read more
Scott Philip

Fits our business needs

Reviewed on 2020-07-10T16:11:27

Positive experience with the functionality and how easy it is to use on a daily basis.We are able to customize the product to fit each client's need so it can be as robust or minimalist as we need to fit their needs.
read more
Jonathan Rudd

Powerful analytics, Incredible customer service and easy integration

Reviewed on 2020-06-29T22:56:02

We are able to monitor which pages are receiving the most traffic, which ones could use a boost.You can tell that they are pushing their product forward and trying to create something unique from other knowledge base platforms. Their recent updates to their Analytics show that they have been working hard and providing value to their customers. Also, they have amazing customer service.
read more
Micheal Quarles

GIT Based Markdown Document Library

Reviewed on 2020-06-22T19:21:00

The transition was easy as my team was already familiar with Markdown and GIT. We are using this software as a knowledge base for our SaaS product.We also use this as a cornerstone for our PCI, ISO and SOC compliance. Really appreciate the new features they add on a monthly basis.
read more

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