Review (August 2025)
Join our community of passionate people to find and follow your interests. discover innovative products, made possible by the collective wisdom of our users.
26.42M
Estimated Revenue
3.81M
Website Visitors
3.7/5
Trustpilot Score
What do we know about Drop?
Estimated Revenue (2020)
$26.42M
Total Funding
$99.94M
Total Employees
74
Founded
2012
Industry
Internet
Last Funding Date
Series A Jun 2020
Location
San Francisco, United States
About
Drop: Join our community of passionate people to find and follow your interests. Discover innovative products, made possible by the collective wisdom of our users.
What is Drop's Revenue?
Drop's estimated revenue for 2024 is $26.42M.
What does Drop do?
Drop is designing products differently. By tapping into the collective wisdom of passionate people and applying it to our curated selections and exclusive designs, we deliver inventive products that fuel your interests. Founded in 2012, Drop empowers people around the world to discover new, diverse products every day; participate in product development; and learn and share with a community nearly 7 million strong. Find and follow your passions on drop.com. You can also connect with @drop on Facebook, Instagram, and Twitter.
What are the monthly traffic metrics for Drop?
6/mo Traffic Growth
13.20%
All Time Traffic Growth
Create Free Account
Monthly Hits
4M
Time on Site
3.0Mins
Pages per Visit
4.0
Bounce Rate
45%
How fast is Drop growing?
Drop has grown by 16.4% in the last 6 months according to SimilarWeb.
How do people interact with Drop?
Last month, Drop received 4M visitors who spent an average of 3.0 minutes on the website and visited 4.0 different pages per session. Overall, 45% of people bounce on the first visit.
How do people find Drop?
2M people (51%) visit Drop directly. 1.2M (31%) people search for them in Google. Whereas, 358.6k (9%) discover Drop through Facebook, Reddit, and YouTube. 79.8k (2%) visitors come from Drop's email newsletters. Finally, 90.2k (2.4%) people come from affiliates and or paid referrals.
Who uses Drop?
Drop's top market is the United States and they receive 1.8M (47.9%) people.Then the 2nd is Canada with 220.6k (5.8%).The 3rd is is Australia with 154.6k (4.1%).
Traffic Growth (last 6 months)
What are Drop's ads on Google?
Google Ads
Drop Official Site | Massdrop is now Drop
https://drop.com/all-communities/drops/studio
Shop at Drop, join our community of passionate people to discover innovative products. Shop at Drop, the same great community-inspired product company with a fresh new look. Community Driven Commerce. Connect, Learn, and Shop. Free Shipping in the US. Tho
Drop Official Site | Massdrop is now Drop
https://drop.com/all-communities/drops/studio
Drop empowers people to learn, share, shop, and participate in product development. Shop at Drop, the same great community-inspired product company with a fresh new look.
Massdrop x Sennheiser HD 6XX | An All-Time Best Seller
https://drop.com/buy/massdrop-sennheiser-hd6xx
Praised by The Verge, Digital Trends, InnerFidelity, and Engadget. Buy yours today. We teamed up with Sennheiser to listen to the community and build a custom product.
Massdrop x Sennheiser HD 6XX | Community Inspired Product
https://drop.com/buy/massdrop-sennheiser-hd6xx
Open-back design, modern styling, and detachable 6-foot cable. Buy yours today. We teamed up with Sennheiser to listen to the community and build a custom product. Priced at Only $220. Improved Utility. Designed for Everyone. Refreshed Aesthetic. Free Shi
Massdrop x MiTo MT3 Godspeed Custom Keycap Set
https://drop.com/buy/massdrop-x-mito-mt3-godspeed-custom-keycap-set
Get Custom Keycaps for your Mechanical Keyboard from Drop Online. Shop Now! Browse a Wide Variety of ABS, PBT, Artisan & Custom Keycaps Online at Drop.com. Buy Now! Hot-Swappable Switches. Free Shipping in the US. Exceptional Feel. Customizable Firmware.
What do Drop's customers say about them?
Review Score
3.7/5
Total Reviews
250
Info
Drop5 Star
20.0%
4 Star
0.0%
3 Star
0.0%
2 Star
5.0%
1 Star
75.0%
Read reviews that mention
Nimo Kali
Garbage customer service
Reviewed on 2021-04-02T20:59:23
Garbage customer service. Trust me when I say this. They only know how to passively insult you ratherthan help and will go as far as using fear tactics to try having you keep their product by "reminding" you that there's "a chance" they might NOT give you the full amount of refund for the product.
Lol this only made me want to return the product even more and I will never deal with these garbage people again. Keep that business up your ass.
read more
David Sergi
Nice Products Lousy Customer Service
Reviewed on 2021-03-24T23:57:31
I have been doing business with this company for several years and am at the end of my rope.While the products are sometimes great, the customer service is awful.
I purchased a web camera from them that lacked the type of features you would expect from a camera costing almost $200.00. It would not zoom. They refused to return it and basically told me your SOL. I'm done with this kind of lousy customer service
read more
Wendy Bunton
Customer service does not exist
Reviewed on 2021-02-19T19:54:06
I ordered a barebones keyboard, switches and keycaps. As is usual with Drop, they emailed me it had shipped simply because they had made up a label.They finally shipped it three days later (two days later than the original estimated ship date -- not what you want when spending an extra $60 for expedited shipping).
After receiving it, I installed the switches and keycaps. I found a couple switches that didn't work, replaced them, and was left with one key that wouldn't work. I tried four different switches, and none would work, so I concluded it was the PCB .
I sent an email to customer service describing my issue. After a few days I got a reply, that offered me three options:
1. Get a $25 credit.
2. Get a $20 refund.
3. Exchange it (but he said they were low, so he didn't know when it would ship).
Note that there is NO MENTION of being able to return it. I finally told him I'd take the $25 credit, order a replacement PCB (for $55), and never deal with Drop again. I placed the order for the new PCB January 30 (note that the original keyboard order was placed January 15). It was "shipped" on February 11, and actually delivered to Fedex on the 12th. As of today (the 19th), it's made it from New Jersey to Alabama. I get the feeling Drop told Fedex to make it take as long as possible.
So, more than a month after placing the original order, and out $65 total for shipping, plus an additional $30 for the replacement PCB, I'm still left without a keyboard.
And Drop didn't even care that they lost a customer. Too bad for them, as I've recently bought some audio gear I could have gotten from them (and would have, up until this experience).
read more
Thomas
Customer service is Garbage
Reviewed on 2021-02-18T00:44:36
I've placed an order for a headset and a amp, in the same order. the headset and amp delivery dates was off by 30 days,when i tried to contact support to cancel the amp, i was told that was impossible even though the item wasn't shipped yet.
read more
Charla Barron
I have almost 50,000 points pending now…
Reviewed on 2021-02-03T15:03:58
I have almost 50,000 points pending now for over a month, also I received a notification to earn an extra 5000 points for verifying my phone number,and it always gives me an error message when I enter the code you send me.
read more
Patta Kraikha
The customer service team doesn't…
Reviewed on 2021-01-18T15:10:05
The customer service team doesn't contact me back for months after sending me a headset that doesn'thave working mic.
read more
Dan Davis
If I could give ZERO stars I would
Reviewed on 2021-01-10T00:04:59
If I could give ZERO stars I would. I ordered Headphones as a Christmas gift and paid an extra $20 for 2 day shipping so they would arrive before Christmas.DROP informs me that the headphones will not ship until the end of January --- Ok, thats fine, my son is willing to wait.... So I contact DROP and ask them to change the shipping to regular ground instead of 2 day shipping and refund me the $20 I paid for expedited shipping and they FLAT OUT REFUSE saying it is impossible for them to change shipping method once the order has been placed even though the item is not going to be shipped for another 4 weeks.
I know its only 20 bucks, but what kind of company are they running there? I was told that it is IMPOSSIBLE for them to change an order in their computer once it is entered. "Impossible"?? I guess they are using Commodore 64's as their main office computers to save money.......
read more
Rob
Terrible Customer Service
Reviewed on 2020-12-04T00:37:22
Terrible Customer Service. Drop.com set new standards for poor customer service.
The online ordering process on Drop.com is straight forward and simple.The order fulfilment process was delayed, but that was expected.
After I submitted the order, I realised I had made a mistake when ordering. The mistake was that I ordered the wrong size. I informed Drop of the mistake, took responsibility for it and asked for some help to change the order to the correct size. I live in Australia, so it is a very expensive and time consuming process to send an incorrect sized item back to the US.
At the time when I contacted Drop, the order had not been completed at the Manufacturer. I was told by the Drop agent that the order can't be changed with the Manufacturer. I then contacted the Manufacturer and explained my predicament. The Manufacturer was very helpful and sympathetic to my situation. The Manufacturer said that they would happily make the change for the correctly sized item, but it must be requested by Drop. I contacted Drop again to relay the positive news that I had received from the Manufacturer. The Drop agent then told me that they would not change the order. I then replied to ask if I could have the order "ship to" address redirected to the Manufacturer's address, or a friend's address in the US so that I could arrange an exchange separately; without it travelling across the globe first. The agent replied to say no and then closed the ticket! My incorrectly sized item then shipped to Australia.
The customer service provided by Drop is exceptionally poor. This experience is easily the poorest customer service I have ever received. The lack of empathy, or willingness to entertain the simplest changes to help me solve the problem was astonishing and made me feel like I was communicating with AI, rather than a person.
It was shocking to have the ticket closed when the agent decided that they had finished with my appeals to not have the incorrectly sized order shipped to Australia. A simple address change could likely have taken a couple of minutes in most inventory management, or order fulfilment software. That 3 minute time investment could have made a world of difference to me. The flow on effect of a potential 3 minute investment would have been a happy customer who then relays the story to friends. I am relaying the story, although it is not of a positive experience.
I would caution anyone who is considering making a purchase from Drop.com. I would not recommend using Drop.com. If there was a rating below 1 Star I would have selected it for this review. I will not use the service again.
read more
You May Also Find These Company Reviews Interesting
Mightynetworks
Create or grow a website, community, online course, or paid membership site without coding. 14-day free trial.... More
Category
Business and Consumer Services