Review (April 2024)
Dwell is the best place to design your modern home and apartment. our community of professionals and design lovers share and upload their homes to dwell for inspiration, for sale, and for rent.
8M
Estimated Revenue
1.85M
Website Visitors
1.4/5
Trustpilot Score
What do we know about Dwell?
Estimated Revenue (2020)
$8M
Total Employees
170
Founded
1999
Industry
Publishing
Last Funding Date
Series B Jul 2015
Location
San Francisco, United States
About
Dwell: Dwell is the best place to design your modern home and apartment. Our community of professionals and design lovers share and upload their homes to Dwell for inspiration, for sale, and for rent.
What is Dwell's Revenue?
Dwell's estimated revenue for 2023 is $8M.
What does Dwell do?
Dwell: Good Design for Everyone Dwell has been a champion and purveyor of good design for over 10 years. Our strength is in identifying and exploring design concepts that are idea-driven, modern, and sensitive to social and physical surroundings. Our success lies with helping our community foster their own understanding of design principles and how it can transform lives. Through a rapidly expanding offering of media platforms, Dwell inspires its community with smart and thoughtful ideas for modern living. Mission "The mission of Dwell is to illustrate how innovative design is vital to our culture, and can provide a unique sense of authenticity, beauty, and fulfillment to our lives. Design is a philosophy that can be individually interpreted to better one's connection to the world." Lara Deam, Dwell Founder
What are the monthly traffic metrics for Dwell?
6/mo Traffic Growth
-1.50%
All Time Traffic Growth
Create Free Account
Monthly Hits
2M
Time on Site
2.0Mins
Pages per Visit
6.0
Bounce Rate
54%
How fast is Dwell growing?
Dwell has grown by -9.5% in the last 6 months according to SimilarWeb.
How do people interact with Dwell?
Last month, Dwell received 2M visitors who spent an average of 2.0 minutes on the website and visited 6.0 different pages per session. Overall, 54% of people bounce on the first visit.
How do people find Dwell?
786.2k people (43%) visit Dwell directly. 676.2k (37%) people search for them in Google. Whereas, 332.6k (18%) discover Dwell through Facebook, Reddit, and YouTube. 9.3k (1%) visitors come from Dwell's email newsletters. Finally, 598.8 (0.0%) people come from affiliates and or paid referrals.
Who uses Dwell?
Dwell's top market is the United States and they receive 1.2M (65.4%) people.Then the 2nd is Canada with 176.6k (9.6%).The 3rd is is United Kingdom with 44.9k (2.4%).
Traffic Growth (last 6 months)
What do Dwell's customers say about them?
Review Score
1.4/5
Total Reviews
134
Info
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Read reviews that mention
Pritan Chauhan
Had a few problems with a table order…
Reviewed on 2021-05-17T12:43:17
Had a few problems with a table order but this was eventually rectified by the Customer Support :)
Joe- thanks for your work and also the rest of the Team!
Thanks
Mr Chauhan
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Vas Lashley
Shocking bad quality Vienna Sofa!! And still want to charge me £50 to look at it
Reviewed on 2021-05-07T15:50:51
Shocking bad quality Vienna Sofa!!
I bought a Vienna sofa back in 2018,(Invoice no. 1965982)along with matching Chair and footstool in Faux leather, I was told the warranty was 2 years and after 18 months the Chair had quite bad sagging and when I spoke to Dwell they only offered to send Homeserve to look at chair at a cost of £50 to me if they didn't agree it was a fault. I stupidly decided to replace the Chair with new Vienna as it was half price in sale and they only gave me an extra 10% off. Disgusting that they didn't honour their warranty. But then just around the 2 year mark the sofa started showing cracks in the faux leather, and now the whole seating area has cracked and lifted . It is not fit for purpose and others have had this problem as there is now a Facebook group page highlighting the shocking quality of the faux leather sofas. I also notice how Dwell have renamed the Vienna sofa 'Toledo now and don't offer the faux leather option. What I also saw just now is it says that warranty is 15 years!! Does this apply to the poor souls like me that are left with a sofa that will have to be thrown away ? I have been told by some on the Facebook group that Dwell offered a replacement or a certain percentage refund to have their products back. I would be interested to hear from Dwell if they have an interest in looking after a once loyal customer .
Mr Lashley
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Ellie Mae Lewis
Worst customer service. Would not recommend this company to anyone.
Reviewed on 2021-04-27T09:19:33
We ordered a sofa on the 22nd of February 2021, and have been waiting 8 weeks, as the delivery due date was for the 22nd of April 2021.On the 20th of April we received an email asking us to book in our delivery slot, which we booked in for today! Dwell then said they would get in contact with us, two days prior, to advise of the 2 hour delivery slot. We haven’t received anything. So this morning I called them, and they advised that they called me last week and told me the delivery has been cancelled due to no stock. This is completely untrue, as I have received no correspondence since booking the delivery. Also, the sofa was supposed to be handmade, so how is it out of stock??!! And they have known about our order for 8 weeks, so how has this happened !!???
We have taken days off work for this, and we have also got rid of out old sofa, so we now have no sofa!!!! We are so tempted to cancel the whole order as we don’t want to give our money to dwell!!!
Worst customer service. Would not recommend this company to anyone.
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Zulqarnain Majid
Poor Quality Sofa Fabric
Reviewed on 2021-03-09T10:02:20
Important points to note:
1- Dwell does not let your review their products on their website.(why?)
2- The customer service response to pretty much all the complaints or issues (based on the reviews on Trustpilot) is the same - "normal wear and tear", "not manufacturing defect", "please pay £25 for independent analysis" - which will agree with Dwell.
3- Pretty much all the sofas have the same problem. Poor fabric quality.
We bought two 3 seater Marseille in December 2020 and 15 months later there are big areas or discolouration and marks (including on the underside of the cushion and where the head rests) - and they've dismissed all of these as "stains"
The fabric even has pilling on it.
This is unacceptable quality for a sofa at 15 months.
There is another Dwell UK TrustPilot review page with a 4.2/5 rating but consider the many "positive" reviews on this page. A lot of them are very similar in their language, usually come in bulk on the same day, and are mostly from people who have only left one or two reviews in total. This includes people who wrote a review 12 months ago and a few ago and a lot of people called "customer".
I do hope people take this as caution and do not buy sofas from Dwell.
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Margaret Silka
AVOID THEM LIKE A PLAGUE
Reviewed on 2021-02-19T16:12:09
I would give 0 stars if I could. My advice-read bad reviews, I should do it before I purchased the worst shoe storage for ridiculously big amount of money!I bought Space gloss shoe cupboard white
(146876). They not of offer anymore(I know why now). I wanted to get it delivered before my 3 weeks holiday. After I came back I asked professional kitchen fitter to build it for me. He said straight away is Very cheaply cheaply made and I will have issues soon as the doors are too heavy for low quality hinges and uneven cut. He pointed all the faults so I contacted customer service. They DON’T HAVE WARRANTY (reply by Amber J-W) in very harsh messages. I’ve been left with broken door after 1 month of using! Stay away from this company-don’t buy from them. They don’t care about customers-I bought from them at least 10 things and they treated me in such a horrible way.
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Steven Belwood
VERY POOR QUALITY FURNITURE
Reviewed on 2021-02-14T12:32:05
VERY POOR QUALITY FURNITURE
I purchased 2 different sofas over 12 months ago and they need replacing already!One of the sofas (fabric) all of the cushions have misshaped with minimum use, and the second sofa (leather) as cracked in multiple places and looks terrible!
Would not recommend!
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Jenny
Don't deal with this company
Reviewed on 2021-02-06T18:24:46
Don't deal with this company.
Clock fell off the wall due to cheap and faulty mechanism and damaged my wall,they don't want anything to do with me even though I offered to pay for replacement part ! Disgusting company ! J seddon
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Julio Cesar Martino Toyos
BADLY MADE TAT
Reviewed on 2021-01-02T12:34:17
Leatherette sofa lasted just one year before cracking along the seat edges. Dwell tried to say it was my fault for not having cleaned it,despite my flat being spotless. My advice to them - it's ruined because it's badly made and of poor quality. Very poor, rude after sales service as well. Now bought a new sofa, obviously from another comapny. PLEASE DON"T BUY FROM DWELL.
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