Review (June 2024)

Shop direct from ebags for the most durable & innovative luggage, business cases, backpacks and travel accessories. free shipping

170M

Estimated Revenue

573.26k

Website Visitors

1.3/5

Trustpilot Score

What do we know about eBags?

Estimated Revenue (2020)

$170M

Total Employees

52

Founded

1998

Industry

Internet

Last Funding Date

Venture (Round not Specified) Nov 2015

Location

Greenwood Village, United States

About

eBags: Shop direct from ebags for the most durable & innovative luggage, business cases, backpacks and travel accessories. Free Shipping

Social Links

Alexa Ranking: 46867

What is eBags's Revenue?

eBags's estimated revenue for 2023 is $170M.

What does eBags do?

eBags is the world's leading online retailer of bags and travel accessories. With over 2.5 million unbiased user reviews, we pride ourselves on our dedication and reputation for a reliable, safe and enjoyable customer-centric online shopping experience. Since our launch in 1999, we have strongly grown to house over 550 of the industry's top brands and designers including Michael Kors, JanSport, Nike, Tumi, Vera Bradley, kate spade new york, The North Face and Samsonite. Together we are a passionate team of merchants, operators, designers, developers, strategic thinkers and game-changers. Our culture fosters fresh thinking and inspires our people to do great work and deliver on the promises we make to our customers. At eBags, we don't have to be individually perfect to succeed. We just have to be perfect together. That's why we hire extraordinarily good people. We count on each and every one of our innovative, passionate, and committed employees to keep us on the leading edge of ecommerce. Find eBags.com on Facebook: https://www.Facebook.com/eBags Keep up with the entire eBags team for career opportunities, company events & more! https://www.Facebook.com/eBagsCareers

What are the monthly traffic metrics for Ebags?

6/mo Traffic Growth

-54.50%

All Time Traffic Growth

Create Free Account

Monthly Hits

573k

Time on Site

2.7Mins

Bounce Rate

49%

How fast is Ebags growing?

Ebags has grown by 66.6% in the last 6 months according to SimilarWeb.

How do people interact with Ebags?

Last month, Ebags received 573k visitors who spent an average of 2.7 minutes on the website and visited 3.0 different pages per session. Overall, 49% of people bounce on the first visit.

How do people find Ebags?

311.6k people (54%) visit Ebags directly. 171.6k (30%) people search for them in Google. Whereas, 27k (5%) discover Ebags through Facebook, Reddit, and YouTube. 2.1k (0%) visitors come from Ebags's email newsletters. Finally, 43.8k (7.6%) people come from affiliates and or paid referrals.

Who uses Ebags?

Ebags's top market is the United States and they receive 506.4k (88.3%) people.
Then the 2nd is Maldives with 7.2k (1.3%).
The 3rd is is United Kingdom with 6k (1.1%).

Traffic Growth (last 6 months)

All Traffic Source

Country Share

Traffic Growth (last 12 months)

See 12/mo Traffic Stats

What are Ebags's ads on Google?

Google Ads

eBags.com - eBags® Official Site - Up To 60% Off Sitewide

https://www.ebags.com/

For A Limited Time Save Up To 60% Off Sitewide + Free Shipping Over $49. eBags® Has Everything You Need For Your Next Trip Across Town or Around the World. Easy Returns. Exclusive Savings. 1000s of Happy Customers. Designed for Travelers.

eBags.com® Official Site - Up To 60% Off‎

https://www.ebags.com/

Get Easy Returns, Free Shipping For Orders $35+ & More When You Shop eBags®! Trade In, Trade Up · Over 3.5 Million Reviews · Exclusive Member Savings · Free Shipping Over $49 Categories: Packing Cubes, Shop TLS Collection, Power Banks, Kayla Collection…

Travelpro Luggage | Up to 60% Off + Free Shipping | eBags.com‎

https://www.ebags.com/brand/travelpro

Shop brand of choice for 500,000 flight crews. Top quality components. Durable. Easy Returns.

Luggage on Sale & Clearance | Up to 80% Off + Free Shipping‎

https://www.ebags.com/category/luggage/h/sale

Shop the Ultimate Luggage Selection. Tons of Deals & Markdowns! Easy Returns. New Steals Daily.

Luggage on Sale & Clearance | New Markdowns Daily | eBags.com‎

https://www.ebags.com/category/luggage/h/sale

Shop the Ultimate Luggage Selection. Over 30 Million Bags Sold Since 1999. Free Shipping Over $49.

What do Ebags's customers say about them?

Review Score

1.3/5

Total Reviews

420

Info

eBags
5 Star
0.0%
4 Star
0.0%
3 Star
0.0%
2 Star
5.0%
1 Star
95.0%
Read reviews that mention
seaoharewhy

They were bought by Samsonite

Reviewed on 2021-05-22T13:56:01

They were bought by Samsonite, and now they absolutely suck. Used to be the best company around for luggage,now they're the worst. DOn't bother
read more
Daniel Vesely

Don't buy if you want a warranty or…

Reviewed on 2021-04-23T17:16:06

Don't buy if you want a warranty or customer service. This company has neither and needs to be shutdown. I've been calling and emailing them for a month with no response to my request for an RMA for a tear in my backpack handle.
read more
S Rogers

No longer a loyal customer!

Reviewed on 2021-04-11T14:05:54

Sadly, I have been a loyal ebags customer for years and hate to leave a poor review, but it’s deserved.Recently, I had a very easily resolved warranty claim that was ignored (except emails apologizing that the warranty department was continually being reminded.. with no response.) I think something must be going on internally and the business is falling apart because there can be no other explanation for this level of poor service. They used to be amazing. They’ll sell all day but BEWARE of follow up customer service. I am NO LONGER a customer.
read more
Midwest travel

Will know better next time

Reviewed on 2021-04-09T17:23:24

Purchased a spinner carry-on bag, but after the first use found the extending bar was loose and wiggled back and forth significantly.It seems the bars are too narrow for the bag to remain stable while rolling/pushing. After reaching out to eBags with this concern, the rep copied positive ratings from past customers for me to review. It would have been courteous to show some understanding of the concern or to offer an exchange for the same item. This is customer service 101. I wasn’t asking for a refund, just expected a general regard for the problem. Will know better next time.
read more
Kathleen Brown

horrible customer service

Reviewed on 2021-04-02T01:54:20

Received a bag that damaged. Received a return UPS label to return the product. However,2 weeks later UPS has lost the pkg which is not EBAGS fault. HOwever, IT IS NOT my fault either. Even though UPS said it was lost I had to 14 business days to file a claim at which time it took me over an hour to get a ticket # which they will investiage in 10-14 days. So it is going to take over a month to get a refund on a damaged product. I WOULD SAY THAT IS HORRIBLE CUSTOMER SERVICE.
read more
Laura P

I was a loyal ebags customer for years

Reviewed on 2021-03-20T15:21:54

I was a loyal ebags customer for years. Over a month ago I ordered a backpack that was indicated as shipped,but then was never updated on the UPS site. I asked ebags to look into it and they said there is nothing they can do until UPS resolves the issue. UPS says it’s an ebags issue. I asked for a refund and was told that isn’t possible. I am so sad to see a company that I once recommended to everyone has now become a scam and sham.
read more
Ljiljana Chase

eBag fail

Reviewed on 2021-03-17T04:55:31

1 star for service/ordering. I ordered a bag 8 days ago and saw the transaction going through on my credit card.I just now got a notification that my entire order is cancelled. They say the bag I ordered is out of stock, yet it's still being advertised on their site. Customer Service told me I can reorder it when it's back in stock, but they're not updating their site. So how are any of us supposed to know what is in stock and what isn't and what's back in stock after not being in stock??? I have a trip coming up that I needed the bag for, but now I have to figure something else out in a short amount of time. Thanks for putting me in this situation and not fixing it, eBags. I don't appreciate it or you very much. Please have more consideration for your customers. Maybe call customers and give them options before cancelling them by email last minute. No more eBags for me.
read more
Deborah

STAY AWAY!!

Reviewed on 2021-02-09T20:18:47

I was not happy with my purchase. Since I never used the item i figured I could return or exchange it.After speaking with customer service, they do not do returns, exchanges or credits!!!! STAY AWAY!!!
read more

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