Elisalta saat edulliset liittymät, puhelimet sekä Elisa Viihteen ja videovuokraamon. Sähköpostit voit lukea Elisan Webmail-palvelusta.
What is Elisa's Revenue?
Elisa's estimated revenue is $8M.
What does Elisa do?
Elisalta saat edulliset liittymät, puhelimet sekä Elisa Viihteen ja videovuokraamon. Sähköpostit voit lukea Elisan Webmail-palvelusta.
Elisa will always sort things out if you treat them with respect.
I bought an acer revo box from you on the 5th of may this year. At first all was well, then I installed a poker app from GGpoker and after that the computer would load to the sign in page but clicking sign in did not work, I tried all options to try to fix it. the system was windows 11 pro with basic memory of 4 In my opinion this machine is not suitable to run the app I installed. I have returned it to you but am told that you will deduct 30 percent from the purchase price. Do you think this is fair. I am not happ, and I request a full refund of the purchase price. I will await your reply before taking this further. I know trust pilot is a trusted portal which gives honest reviews. Of course I am a registered member of trust pilot. I will refrain from contacting them if I get a positive reply from you. bear in mind, my purchase record with you. I am a long time customer and this is the only complaint I have made to you. I have always been so pleased with your service, may my illusions not be shattered, regards robert gawley. note I have voice problem so can not use the phone. PS. I have bought a new pc from you to replace the faulty acer revo box. the new pc, ASUS tuff gaming is excellent. I will be happy to review this pc in due course.
Always personal service from Anton at…
Always personal service from Anton at Itakeskus. Contract and shipment was delayed but at least I get personal service when required. Customer service is disappearing nowadays.
Service added without consent — unclear communication
Elisa activated an extra paid service (“Liittymäturva”) on my mobile plan without my consent. I never requested or agreed to this change — I only received an email notification after it was already added. When I contacted support, they claimed that notifying by email was enough, which is not correct under Finnish consumer law — consent must be explicit. While the representative was polite and offered to cancel the service, I found it concerning that paid features can be added this way. It feels like a breach of trust and transparency.
Internet problems
My broadband was cutting out several times during the week. It was frustrating to deal with while working from home.
In Finland
In Finland, you have the right to demand that a company stops telemarketing. However, Elisa Oyj requires you to call their customer service department to opt out of their marketing calls. This call costs 0.189 €/min, and you are charged even while waiting in the queue. When you call, an AI assistant asks for the reason for your call before placing you in a queue. If you inform the AI that you wish to block telemarketing, the wait time can exceed 40 minutes—even though Elisa’s own website claims an average wait time of 6 minutes, with 58% of calls answered in under two minutes. Consequently, you may end up paying roughly 7-8€ (or even more) just to tell them you want to deny telemarketing. I suspect they are illegally making it difficult to opt out, which contradicts Finnish consumer protection laws. Under the GDPR (General Data Protection Regulation) and Finnish law, exercising your right to object to direct marketing should be straightforward and, ideally, free of charge.
Cheating the customers
While switching to another mobile operator from Elisa, they were threatening me with significant fines without any legal, solid basis behind. After having submitted official authority reports by me, the company admitted that they had no reason to send me any kind of penalty fees. Hilarious company and this was not my first similar issue with them about existing contracts and agreements.
Disappointed with Elisa 5G Internet Performance in Helsinki
Last month, I switched my mobile and internet subscription to Elisa 5G 200M, and I must say I am really disappointed with the connection. I need a fast and stable internet across Helsinki for my work, but your service has been unreliable. At times, the speed drops significantly. I previously had Telia 4G, and I never experienced such issues. Overall, I’m very disappointed.
It sucks
It sucks. I wanted to write my review in their webpage. But I am rating their internet service here. It sucks. Worst internet service ever. I will not recommend Elisa to anyone.
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