Review (August 2025)
Millions trust express scripts for safety, care and convenience. express scripts makes the use of prescription drugs safer and more affordable.
100.2B
Estimated Revenue
5.08M
Website Visitors
3.2/5
Trustpilot Score
What do we know about Express Scripts?
Estimated Revenue (2020)
$100.2B
Total Employees
17000
Founded
1986
Industry
Hospital Health Care
Location
St. Louis, United States
About
Express Scripts: Millions trust Express Scripts for safety, care and convenience. Express Scripts makes the use of prescription drugs safer and more affordable.
What is Express Scripts's Revenue?
Express Scripts's estimated revenue for 2024 is $100.2B.
What does Express Scripts do?
We're a health care opportunity company, tackling the problems others don't, won't or can't. Where some see obstacles, we see possibilities. At Express Scripts, we dare to imagine a better health care system, and we're driven to make it happen. We're challengers, difference-makers and opportunity-seekers, united with our partners in pursuit of a simpler, more sustainable system and better health for all. We are Champions For Better. Express Scripts has a deep history as an industry innovator, every day striving for better. Standing with those we serve, we collaborate with our clients and partners to develop personalized solutions that make a meaningful difference, getting better – together. Champions For Better represents our promise to create a better health care experience for all. Living our promise requires a diverse group of smart and driven individuals, working together to help 100 million people get, and stay, healthy. To deliver on that promise, we're always looking for creative, passionate and curious individuals to join our team. Working at Express Scripts, you're supported in a forward-thinking environment where you're empowered to lead and explore, taking control of your career as you provide solutions that impact real people. Helping health care deliver more is more important than ever. We need dreamers and doers, caregivers and craftsmen, transformers and trailblazers. Are you ready to be a Champion? SUBSIDIARIES Accredo – specialty pharmacy Care Continuum – medical benefit management CuraScriptSD – specialty distribution Freedom Fertility Pharmacy – fertility pharmacy Inside Rx – pharmacy savings for uninsured and underinsured eviCore healthcare – medical benefit management MyMatrixx – workers' compensation
What are the monthly traffic metrics for Express-scripts?
6/mo Traffic Growth
1.50%
All Time Traffic Growth
Create Free Account
Monthly Hits
5M
Time on Site
5.3Mins
Pages per Visit
7.0
Bounce Rate
26%
How fast is Express-scripts growing?
Express-scripts has grown by 2.3% in the last 6 months according to SimilarWeb.
How do people interact with Express-scripts?
Last month, Express-scripts received 5M visitors who spent an average of 5.3 minutes on the website and visited 7.0 different pages per session. Overall, 26% of people bounce on the first visit.
How do people find Express-scripts?
3.5M people (68%) visit Express-scripts directly. 1.1M (21%) people search for them in Google. Whereas, 33.4k (1%) discover Express-scripts through Facebook, Reddit, and YouTube. 201.7k (4%) visitors come from Express-scripts's email newsletters. Finally, 26k (0.5%) people come from affiliates and or paid referrals.
Who uses Express-scripts?
Express-scripts's top market is the United States and they receive 5M (99.0%) people.Then the 2nd is Mexico with 24.7k (0.5%).The 3rd is is India with 8.1k (0.2%).
Traffic Growth (last 6 months)
What do Express-scripts's customers say about them?
Review Score
3.2/5
Total Reviews
5
Info
Express Scripts5 Star
20.0%
4 Star
0.0%
3 Star
0.0%
2 Star
20.0%
1 Star
60.0%
Read reviews that mention
CK
Great Experience -- Not sure other reviewers know what they control or don't
Reviewed on 2021-01-22T20:46:05
I'm not sure other reviewers realize that this company doesnt really set your Rx prices.Personally I have a new medical carrier who uses this site for Rx stuff. I had an issue, called their support line, and had a wonderful experience with the rep who helped me above and beyond what I expected.
If anyone from the company is reading this, you should upgrade your customer review process. I asked my rep if I could leave a survey for how great she was, and as I write this I am still on the phone waiting to be "picked up" by the automated survey process? Y'all need to send this as a follow up email immediately after the call.
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n/a
I have been with express scripts for a…
Reviewed on 2020-08-20T18:33:10
I have been with express scripts for a very long time, only recently have I really had to deal with their customer service and website,which has turned out to be absolutely horrible.
Not only is the customer response times online ridiculously slow ( it takes them a week at the very least to get back to you) but speaking with people over the phone has been a joke.
I only got a representative who knew what they were talking about one time all the other times it has been people who cannot answer my questions, give me false information, don't transfer me to managers after requesting, or simply have disconnected me.
It's surprising how little the people who answer the phones in this company know. One person referred me to make an account online in order to pay for my medication, the website would not register my information so I reached out for technical help, I waited two weeks for correspondence through email, and calling did nothing since I was told to email for customer service.
I'm not sure how this website is being run but they really need to work on educating the representatives they hired for the job.
Additionally if you offer customer service through email it would be great if emails would actually be responded to in less than a week.
Overall dealing with their customer service has been so time-consuming and so extremely stressful. If you have the option not to use this website/ Company I would highly recommend going where a different option.
Especially now during the time of pandemic when these kind of services are highly needed they clearly fall short.
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Barb
Shipping times are ridiculous
Reviewed on 2020-03-28T09:57:22
Terrible communication with customer. Ship times are long and not communicated in a timely manner.Confusing information on website personal account. I've had to call 10 times regarding 1 prescription. Ridiculous!!
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Nathan C B
Don’t use Express Scripts!
Reviewed on 2019-10-20T03:12:18
Don’t use Express Scripts. They used USPS to ship my medicine to me, and now the shipment is lost by USPS.Express Scripts won’t replace my medicine for 30 days. I will have to go without my doctor prescribed medicine for 3 weeks because they don’t care.
Do yourself a favor.... use a real pharmacy. These internet pharmacies don’t care about you or your medical needs.
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Steve R.
Never had a good experience
Reviewed on 2019-04-08T14:01:11
Never had a good experience! Being on Medicare with Express-Script is a nightmare.The rules & regulations in place are not in the patients best interest. My doctor is my healthcare provider & knows what is best for my continuing good health & wellbeing. Getting a new prescription from my local pharmacy is my preference. Express-Scripts routinely denies them but will ship the prescription to me a few days later without notice. Also, if denied, the communication between the Express-Express, the my pharmacy, my doctor, & myself is non-exist. I have to find out a few days later the prescription was denied & not fill. I do not understand why being 65 years old has anything to with getting any prescription? If I were 64 years, 11 months, & 29 days there would no problem to receive my medications.
It is all about the money. They purchase their medication from pharmaceutical companies in Europe or Asia. Does the FDA or US government agencies keep a close eye on their manufacturing facilities?
If I could replace them, I kick Express-Script to the curb.
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