Review (April 2024)

Fastspring is a trusted global full-service saas ecommerce partner for software companies. with fastspring, companies sell more, stay lean, and compete big.

30.3M

Estimated Revenue

1.18M

Website Visitors

2/5

Trustpilot Score

What do we know about FastSpring?

Estimated Revenue (2020)

$30.3M

Total Employees

130

Founded

2005

Industry

Computer Software

Last Funding Date

Private Equity Feb 2018

Location

Santa Barbara, United States

About

FastSpring: FastSpring is a trusted global full-service SaaS ecommerce partner for software companies. With FastSpring, companies sell more, stay lean, and compete big.

Social Links

Alexa Ranking: 9721

What is FastSpring's Revenue?

FastSpring's estimated revenue for 2023 is $30.3M.

What does FastSpring do?

FastSpring is the trusted ecommerce partner for companies that sell software around the world. Companies using FastSpring's full-service ecommerce solution sell more, stay lean, and compete big. Founded in 2005, FastSpring is a privately owned company headquartered in Santa Barbara with offices in Amsterdam and Halifax. For more information, please visit https://www.fastspring.com.

What are the monthly traffic metrics for Fastspring?

6/mo Traffic Growth

-12.10%

All Time Traffic Growth

Create Free Account

Monthly Hits

1M

Time on Site

3.1Mins

Bounce Rate

48%

How fast is Fastspring growing?

Fastspring has grown by -0.2% in the last 6 months according to SimilarWeb.

How do people interact with Fastspring?

Last month, Fastspring received 1M visitors who spent an average of 3.1 minutes on the website and visited 3.0 different pages per session. Overall, 48% of people bounce on the first visit.

How do people find Fastspring?

629.5k people (53%) visit Fastspring directly. 83.9k (7%) people search for them in Google. Whereas, 13.9k (1%) discover Fastspring through Facebook, Reddit, and YouTube. 31.2k (3%) visitors come from Fastspring's email newsletters. Finally, 1.2k (0.1%) people come from affiliates and or paid referrals.

Who uses Fastspring?

Fastspring's top market is the United States and they receive 289.5k (24.6%) people.
Then the 2nd is Germany with 75.9k (6.4%).
The 3rd is is United Kingdom with 56.6k (4.8%).

Traffic Growth (last 6 months)

All Traffic Source

Country Share

Traffic Growth (last 12 months)

See 12/mo Traffic Stats

What are Fastspring's ads on Google?

Google Ads

FastSpring.com | From Cart To Growth Engine | Do More With FastSpring‎

https://learn.fastspring.com/fastspring-search/

Fastspring's ecommerce platform helps businesses selling software, SaaS, and digital goods. Turn your cart into a growth engine with our leading all-in-one ecommerce platform. Award-Winning Support. Fraud Protection. Fast Secure Transactions. Sell Softwar

Accept Recurring Payments | Full-Featured Platform | FastSpring.com‎

https://learn.fastspring.com/fastspring-recurring-billing/

Simplify Ecommerce Payment Processing with FastSpring's Diverse Features. Increase Your Sales and Expand Your Business With Our Intuitive Management Platform. Sell Software, Easily.

Accept Recurring Payments - Full-Featured Platform‎

https://fastspring.com/features/subscription-management-software/

Simplify eCommerce Payment Processing with FastSpring's Diverse Features. Highlights: Customizable Subscription Management, Web-Based Software Applications

FastSpring Checkout Solution - Don't Miss Out On 30% Growth

https://go.fastspring.com/stripe-vs-fastspring.html

You’re Missing Out on 30% or More in Sales. We Can Change That - Get Ecommerce Help.

FastSpring Official Site - FastSpring Checkout

https://fastspring.com/alternatives/2checkout/

Try Our Full Stack Solution to Unlock Revenue Growth for Your Company. Get a Demo Today. Grow Revenue With Branded Checkout Experiences And Ability to Add Cross-Sells...

Keyword: 2checkout

What do Fastspring's customers say about them?

Review Score

2/5

Total Reviews

146

Info

FastSpring
5 Star
5.0%
4 Star
0.0%
3 Star
10.0%
2 Star
0.0%
1 Star
85.0%
Read reviews that mention
Mel

There is ZERO customer service provided…

Reviewed on 2021-03-28T23:30:04

There is ZERO customer service provided by this company. In fact I don't think there are any human beings,period. They are the payment processor for software that the large enterprise company I work for users. To set them up as a vendor in our procurement system we need certain information. Multiple attempts were made to request this information. The responses were from robots directing me to a web page that did not have the information I needed. I asked to speak to a human being about my issue. They refused to send me any contact info. I do not understand why any vendor whould use them as their reseller/payment processor.
read more
Phil Higson

Previously good customer service levels now at rock bottom

Reviewed on 2021-03-23T13:32:22

I started using FastSpring some years ago, swayed by the reports of excellent customer support.Up until recently I've not really had any issues, and any queries have been responded to reasonably quickly. However the past few months have been completely different. I currently have a problem with customer payments being received, but the return email with digital download links not being sent. I queried this before Christmas and was told no problems could be found. Since then the issue has re-occurred repeatedly and I've located an error message on the relevant transactions, clearly indicating that response emails are not being sent. This means I have to deal with each sale manually, defeating the purpose of using a so-called 'full service e-commerce platform'. I raised a support ticket a week ago and have heard nothing since the automatic response, stating that I was in a queue. This despite two follow-up emails from me, requesting a progress report and explaining my situation. I'm planning to relaunch my website next week, aiming for a better user experience, increased traffic and (hopefully) sales. After spending thousands of £'s and putting in hundreds of hours working on the re-launch, I want to ensure the online store is working properly. With no other way to contact their technical support than this, I have given up on FastSpring and am urgently looking for an alternative. Preferably one with 24/7 chat/telephone support lines.
read more
Stephen Garde

Fastspring & Lazysoft are Scam companies

Reviewed on 2021-03-21T13:31:48

I used there company called lazysoft to download a program to help me fix my tablet did not realisecould not use on a tablet emailed fastspring they said if I wanted a refund I would have to contact lazysoft tried contacting them they do not reply.
read more
Dwaine van Vuuren

Non-existent support response

Reviewed on 2021-03-18T10:49:44

They are the most expensive commerce solution available but have the worst support ever.Customer support portal does not seem to be monitored at all. After 3 business days still no reply to my urgent support call #01020487 regarding a $1,000 sale. Impossible to escalate a unanswered support issue as no contact emails or numbers. Have to resort to requesting for help on their Facebook page which is also a hit and miss affair as nobody seems to be monitoring that either. I think they run on autopilot with zero staff...
read more
Azmal Chowdhury

Fraudulent activities

Reviewed on 2021-03-14T16:09:26

Fraudulent activities. Never use this dodgy company. Never fall in trap of trial.It will charge you without notice and will not give you instant access to your account. Disgusting company. I heard quote : Robbers are not doing robbing by physically, rather they open online company.
read more
Nadia Ouahalou

Easy to use

Reviewed on 2021-03-11T16:36:56

Easy to use, easy to get it set up,, very much productive.
Nikolay Stoyanov

Fraud

Reviewed on 2021-03-06T12:56:33

Hard to contact. Charged me after my 6 month trial of autotune unlimited because I haven’t received an email to tell me that my free trial is expiring soon.I don’t need the product. I want refund. Edit: I already submitted a ticket and you didn’t reply and just closed it.
read more
Norske Tech

I searched for a long time to find a…

Reviewed on 2021-03-02T17:19:41

I searched for a long time to find a link to cancel the subscription that had been extended beyond what I had agreed to.When I finally found it I received no confirmation that I had successfully cancelled. My credit card was subsequently charged anyway. I will not make any more online purchases that pass through FastSpring. Doesn't FastSpring even sound like a trap?????
read more

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