Review (August 2025)
Shop the new salvatore ferragamo collection for women, men and kids and discover the latest handbags, shoes, belts and accessories.
1.54B
Estimated Revenue
1.53M
Website Visitors
2/5
Trustpilot Score
What do we know about Salvatore Ferragamo?
Estimated Revenue (2020)
$1.54B
Total Employees
2600
Founded
1927
Industry
Luxury Goods Jewelry
Location
Florence, Italy
About
Salvatore Ferragamo: Shop the New Salvatore Ferragamo Collection for Women, Men and Kids and discover the latest Handbags, Shoes, Belts and Accessories.
What is Salvatore Ferragamo's Revenue?
Salvatore Ferragamo's estimated revenue for 2024 is $1.54B.
What does Salvatore Ferragamo do?
Salvatore Ferragamo S.p.A. is the parent Company of the Salvatore Ferragamo Group, one of the world's leaders in the luxury industry and whose origins date back to 1927. The Group is active in the creation, production and sale of shoes, leather goods, apparel, silk products and other accessories, along with women's and men's fragrances. The Group's product offer also includes eyewear and watches, manufactured by licensees. The uniqueness and exclusivity of our creations, along with the perfect blend of style, creativity and innovation enriched by the quality and superior craftsmanship of the 'Made in Italy' tradition, have always been the hallmarks of the Group's products. With approximately 4,000 employees and a network of 644 mono-brand stores as of 31 December 2020, the Ferragamo Group operates in Italy and worldwide through companies that allow it to be a leader in the European, American and Asian markets.
What are the monthly traffic metrics for Ferragamo?
6/mo Traffic Growth
2.10%
All Time Traffic Growth
Create Free Account
Monthly Hits
2M
Time on Site
1.9Mins
Pages per Visit
3.0
Bounce Rate
49%
How fast is Ferragamo growing?
Ferragamo has grown by -14.1% in the last 6 months according to SimilarWeb.
How do people interact with Ferragamo?
Last month, Ferragamo received 2M visitors who spent an average of 1.9 minutes on the website and visited 3.0 different pages per session. Overall, 49% of people bounce on the first visit.
How do people find Ferragamo?
333.2k people (22%) visit Ferragamo directly. 1.1M (69%) people search for them in Google. Whereas, 22k (1%) discover Ferragamo through Facebook, Reddit, and YouTube. 8.2k (1%) visitors come from Ferragamo's email newsletters. Finally, 74.7k (4.9%) people come from affiliates and or paid referrals.
Who uses Ferragamo?
Ferragamo's top market is the United States and they receive 646.2k (42.2%) people.Then the 2nd is Italy with 128.1k (8.4%).The 3rd is is Japan with 89.4k (5.8%).
Traffic Growth (last 6 months)
What are Ferragamo's ads on Google?
Google Ads
Ferragamo.com - Ferragamo® Official Site - Italian Style and High Quality
https://www.ferragamo.com/shop/us/en
Discover The Spring/Summer 2018 Collection Online. Enjoy Free Shipping & Returns Types: Shoes, Handbags, Belts, Small Leather Goods, Accessories, Ready to Wear, Jewelry, Eyewear, Timepieces 200 Vesey Street, Space 114, New York, NY
Ferragamo® Official Site | Explore the SS 2018 Collection
https://www.ferragamo.com/shop/us/en
Traditional Italian Craftsmanship since 1927. Shop Online At Ferragamo.com Spring/Summer 2018 · Free Shipping and Returns · New Arrivals · Made in Italy 200 Vesey St space 114, New York, NY - Open today · 10:00 AM – 8:00 PM Saturday 10:00 AM – 8:00 PM S
Ferragamo® Loafers | Discover the Latest Collection
https://www.ferragamo.com/shop/us/en/men/shoes-1/drivers-1
Shop The New Ferragamo® Loafers Collection, Now Available At Ferragamo.com. Explore Luxury Contemporary-Traditional Craftsmanship Designed & Made In Italy Since 1927.
Ferragamo® Official Site - Explore the FW 2017 Collection
https://www.ferragamo.com/shop/us/en/men/wallets-small-leather-goods/wallets-3
Traditional Italian Craftsmanship since 1927. Shop Online At Ferragamo.com New Arrivals · Free Shipping and Returns · Fall/Winter 2017 200 Vesey Street, Space 114, New York, NY
Ferragamo Shoes - Official Site - Shoes
http://www.ferragamo.com/shop/en/usa/women/shoes
Shop Now on The Official Store. Enjoy Free Shipping and Returns. Made in Italy. Find in Store · Reserve in Store · New Arrivals · Spring/Summer 2017 · Pick Up In Store Types: Mocassins, Loafers, Lace-Ups, Sneakers, Boots, Slip-On, Ballerinas, Pumps, Drive
What do Ferragamo's customers say about them?
Review Score
2/5
Total Reviews
13
Info
Salvatore Ferragamo5 Star
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1 Star
100.0%
Read reviews that mention
Nanin Batista
The worse customer service you will…
Reviewed on 2021-04-27T23:24:03
The worse customer service you will ever receive. They don't care about their customers.Still waiting for an item i brought in November 2020 and April 2021, incredible. Now they say UPS they delivered it but no signature and left at a cvs access point. Basically lost my money because is past 60 days to contact my bank. The staff over the phone basically tell you that you just been scammed legally and nothing i can do. Worse customer service 100%
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Tanvi Verma
I purchased black slingbacks worth £275…
Reviewed on 2021-01-28T21:56:01
I purchased black slingbacks worth £275 and its been 2 months.i never receive it.they updated upstracking but tracking also didnt show anything.I emailed ferragamo 100 times but they replied only once and promised me to get back in 2 days. but still n success.,...BIG SCAM. NEVER BUY ONLINE FROM FERRAFAMO
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SCD
MINUS STARS. Appalling customer service. Buy elsewhere.
Reviewed on 2021-01-22T14:33:14
Absolutely appalling customer service.
Having decided to purchase myself a matching bag,key holder and wallet (also belt) after a truly terrible 3 years - as a 'pick me up' - I eventually received the items after a considerable shipping delay. I had tried to contact SF to enquire as to whether the parcel was missing but got no response either to online contact or emails direct to customer services. The parcel eventually arrived and immediately on opening the bag - the first of the packages that I opened - I noticed that the gold clasp had a 'nick' out of it and was damaged. It is a very small nick, granted, but I have been provided with a damaged item. Interestingly (and oddly) the identical albeit smaller clasps on the less valuable items - key holder and wallet - were both protected with plastic protective tape and cardboard under each to protect the leather from the clasp. It was very disappointing, given the price of the bag and the luxury nature of the item.
I immediately perused the return information which suggested I had 14 days from the date of my order to return items for a refund. This was problematic for three reasons. Firstly, the bag had taken almost two weeks to arrive and so it gave me very little time to return it. Secondly, the return form makes it clear that (whilst you can return by reason of the item being 'defective' you can only return for a refund if the item is in 'perfect condition' (!) and thirdly, were I to return the bag (purchased in the sale) only to discover that, by the time I got my money back (which I am advised can take up to 30 days) the bag was out of stock or no longer on sale then I would be left with three other matching items that I did not have a use for. They were intended to be part of a set.
Eventually I gave up on email and calling and I tweeted by instant messenger. I then tweeted openly. Absolutely no reply.
Aghast and not knowing what to do I decided I had no choice but to call Italy (I am in the UK). I was on hold for over an hour and a half before I gave up. No answer.
I emailed again. And again. And again. And I tweeted and messaged via the website, all without response. A few days later I decided to call again and was answered almost right away by a helpful lady who explained that the day I was calling was a bank holiday! It would have been really helpful, then, for that to be clear on the phone line so I had no wasted my time - and money - on hold to an international number.
I was asked to send photos - which I did and which the lady with whom I was speaking said she had received whilst we were on the phone. She agreed to liaise with head office to ask if - in the circumstances and given that it seemed silly to return all four items only to repurchase them later, hopefully receiving a different bag - they could issue a replacement bag. She said she would get back to me. I waited ten days before trying again, and emailing as I had no response. I was then contacted out of the blue in relation to one of my much earlier emails and had to explain the matter was already being dealt with!
I telephoned again only to be told the same, that replacements/exchanges were not granted and there was nothing that could be done. I went through the entire process all over again, having been told that they never received my photographs. That is untrue because the first lady I spoke to said she received them while we were speaking. I eventually spoke with a manager who said she would liaise with head office and revert. The same process I had been assured would take place two to three weeks ago. She said she doubted they would agree to replace the bag although she understood it would mean I either returned everything or was left with three items that did not have a matching bag if it went 'off-sale' or sold out. She said they were likely to repair it instead. Why would I have a bag that is effectively second hand having been sent to me improperly protected and damaged, and then going through who knows how many hands for a repair! I did not pay for a repaired or second hand bag.
Today they have reverted to say that - as expected - I will be offered no leeway, in spite of their provision to me of a defective bag. Worse, the email says that I should return it and they will deduct any shipping charge! I am utterly disgusted and outraged at the 'service' I have received.
Any joy I was hoping to garner from buying myself a lovely gift as a 'pick me up' after a truly horrendous time in my life has been completely ruined. So I can choose. I either keep everything and feel no joy in receiving the bag or I weather the fortune I have spent in international calls, whatever shipping charges SF see fit to deduct. Neither is a great outcome. I am truly appalled and will be writing to the CEO. It is a disgusting and completely unacceptable way to treat people.
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Bi
Processing time takes forever
Reviewed on 2020-09-03T10:29:09
I ordered a belt 8/21. It has been two weeks and it hasn’t shipped yet. This is ridiculous.I called and they said the product is being relocated to their warehouse from a different location.
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Fred Cook
Hideous
Reviewed on 2020-05-29T08:32:53
So terrible. I ordered a belt from the official website and now says pending transaction.Also they’re Website has been shut down and is now saying ‘error’. Considering I payed an extra £20 for next day delivery i think this is pathetic
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bamin1966
Crooks
Reviewed on 2020-02-18T17:27:38
Crooks, Only refunded one item of two returned. Multiple calls and at the end stuck to their story.Obviously the warehouse thug stole it. Had to do a credit card charge back.
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Griffin Caron
Absolutely terrible experience!
Reviewed on 2019-12-17T14:46:56
Absolutely terrible experience!! I ordered a Belt from the Ferragamo official site on 12/6.my order was processed and said estimated arrival was 12/10-12/20. (no problem) around comes 12/12 and no update on my order so I call the customer line just to check in and make sure everything is still fine. I was told that my order should be shipped on 12/13 or at the latest 12/16 and I would get a tracking number at that point. (still no problem) around comes 12/16 and I call in the morning and was told that my package has been ready since Friday 12/13 but is just waiting to get scanned for shipping and it should happen this day or the next (12/17). I called once more in the afternoon and was told it will go through tomorrow. so this morning (12/17) I get an email saying my order was canceled! I call my bank first to make sure they didn't deny a payment for any reason and they say no there was never an attempted charge. So I call the customer service again looking for answers and was told "we are out of stock in that item"".... SERIOUSLY!? so heres the problems with that. 1.) I shouldn't have been able to order an out of stock item. 2.) Why in gods name did it take 11 DAYS to tell me this!? 3.) why was I told by 2 different reps that the package was ready and just needed to be scanned for shipping? 4.) even if i wanted to get another belt or different item I now don't have time for it to arrive before Christmas!
This was absolutely terrible business done by what is supposed to be a reputable company! I will give the customer service rep I dealt with this morning the credit he deserves for being calm and trying his best to apologize, but this is something that should never happen from a company like this. Absolutely ruined my experience dealing with Ferragamo. TERRIBLE
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Robhuski123
Faulty watch from Salvatore Ferragamo. Staff very rude and unhelpful.
Reviewed on 2019-08-07T14:45:56
I purchased a watch and 2 pairs of shoes for the amount of £2,000. The watch has been nothing but terrible,its broken 3 times and I have had to return it around 10 times. The customer service is the worst service I have ever experienced in my life, the staff are so rude and so unhelpful. The watch is clearly faulty and they are not giving me a refund and not returning my calls and updating me as they promise they will do. I would highly recommend never purchasing anything in this company and don't expect them to help you if anything ever goes wrong. They only want to be nice when you are buying something. Appalling awful service and I wish I never gave them my money. I would strong advise never buying anything from this shop and if anything goes wrong don't expect any help from their rude unhelpful team of staff in the London office!!! If I could leave - 100 stars I would.
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