What is Fiit's Revenue?
Fiit's estimated revenue is $15M.
What does Fiit do?
Make exercise a habit for life
I have been using fit for over 8 years…
I have been using fit for over 8 years - I think I must have been one of the “ originals “ I LOVE it. It gives you no excuses - you can exercise in your underwear if u like, and there is no travelling time! But - why the total freeze on new classes?? Please let us know - I think you owe your local customers some sort of explanation?
Highly recommended!
I’ve been a member for 4 years and use it every day. The trainers give clear instructions and are really motivating. No matter where you are, how much time you’ve got or how fit you are, there is something for everyone. The classes mainly range from 10-40 minutes and include mobility, stretching, yoga, pilates, spin, treadmill, body weight, kettlebell, dumbbell workouts and they even have postnatal workouts. They have beginner to advanced level and they add new classes every week. I’ve tried other apps in the past and this is by far the best!
I have been using Fiit now for a few…
I have been using Fiit now for a few years. On the whole it’s good. What I am disappointed with is that no new classes have been put on for weeks so I find myself doing the same old ones over again. Come on Fiit get some new good classes on.
No New Content
Sadly, I’ve noticed the same issues as other reviewers. No new workouts have been uploaded all summer. At first, I was told it was a technical problem, that new classes were still being released weekly but engineers were looking into reports. Later, the message changed to say that Fiit had decided to “pause” new releases for a while, with no clear timeframe. When I asked for more clarification and compensation, I received no reply at all. This is so disappointing as Fiit is my favourite platform with fun, challenging workouts and great instructors. Yes, there’s a decent library of older sessions, but the main reason I chose an annual membership was the promise of regular fresh content. The bigger issue here is the poor communication with subscribers, I think we deserve transparency about what’s really going on.
No new classes ??!
I've been a member of fiit for years now and have loved it. However I've been very disappointed lately to find that there have been no new classes for weeks and when I questioned this I got the following answer - "Unfortunately, we don’t have a specific timeframe for when the new releases will be back. After a thorough review, our team decided to pause them for a while. We do expect to renew them soon, but at the moment we don’t have an exact date." This is not what I signed up for. If I wanted this I could just get free repeated workouts on other networks! Put the new classes back on! I note from other reviews that I am not the only fiit member who is not happy with this.
Impossible to get any assistance
I joined Fiit months ago, loved the app, but in recent weeks, it's buggy. Loads okay on my TV, plays for a few minutes, then midway through a routine, it starts hanging and crashes. Sometimes it says they're aware of the technical issues - but weeks later, no resolution. l've followed the site's advice to clear my cache, but that did nothing. Frustrating because it crashes just as you start enjoying the workout. What's worse is that they don't respond to queries - always dealing with high volumes, but there's just no follow-through so don't hold your breath for a human to look into it.
Horrendous customer service
Horrendous customer service, been overcharged despite cancelling a subscription back in October. Numerous emails and have now been told perhaps I set up two memberships under the same email address which according to another advisor is impossible. Requested a refund which is apparently against their terms and conditions!! Wish I’d looked at reviews before signing up.
Terrible Customer Service
I thought I had cancelled my subscription but when I saw they charged me I immediately got in touch to ask them to cancel it and refund the increased fees. They refused despite the fact that I haven't used the service in a year. Absolutely refused to make an exception and I had been a customer for years. Very disappointing.
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