Review (April 2024)
Flexport moves freight globally by air, ocean, rail, and truck for the world's leading brands. only flexport delivers deep visibility and control, low and predictable supply chain costs, and faster and more reliable transit times.
861M
Estimated Revenue
441.88k
Website Visitors
2.1/5
Trustpilot Score
What do we know about Flexport?
Estimated Revenue (2020)
$861M
Total Funding
$1.3B
Total Employees
2100
Founded
2013
Industry
Logistics And Supply Chain
Last Funding Date
Other Dec 2019
Location
San Francisco, United States
About
Flexport: Flexport moves freight globally by air, ocean, rail, and truck for the world's leading brands. Only Flexport delivers deep visibility and control, low and predictable supply chain costs, and faster and more reliable transit times.
What is Flexport's Revenue?
Flexport's estimated revenue for 2023 is $861M.
What does Flexport do?
Flexport is a full-service global freight forwarder and logistics platform using modern software to fix the user experience in global trade. The platform arranges goods to be transported and tracks the inventory in real-time in orders carried by the ocean, air, and road freight, enabling logistics companies to optimize transportation routes and inventory management. It is a licensed customs brokerage and freight forwarder built around a modern web application. Its freight service includes an online dashboard for businesses to easily understand, purchase, manage, and track the services required for global trade. Its team of logistics experts lets focus on core business by ensuring goods arrive at fulfillment/distribution centers on time and at the lowest cost. Flexport's mission is to fix the user experience in global trade and bring the world free trade through technology. The company was founded in 2013 by Ryan Petersen and is based in San Francisco, California.
What are the monthly traffic metrics for Flexport?
6/mo Traffic Growth
-13.40%
All Time Traffic Growth
Create Free Account
Monthly Hits
442k
Time on Site
8.5Mins
Pages per Visit
8.0
Bounce Rate
51%
How fast is Flexport growing?
Flexport has grown by 10.3% in the last 6 months according to SimilarWeb.
How do people interact with Flexport?
Last month, Flexport received 442k visitors who spent an average of 8.5 minutes on the website and visited 8.0 different pages per session. Overall, 51% of people bounce on the first visit.
How do people find Flexport?
217.5k people (49%) visit Flexport directly. 194.8k (44%) people search for them in Google. Whereas, 17k (4%) discover Flexport through Facebook, Reddit, and YouTube. 1.8k (0%) visitors come from Flexport's email newsletters. Finally, 5.4 (0.0%) people come from affiliates and or paid referrals.
Who uses Flexport?
Flexport's top market is the United States and they receive 248.9k (56.3%) people.Then the 2nd is China with 24.6k (5.6%).The 3rd is is Canada with 17.7k (4.0%).
Traffic Growth (last 6 months)
What are Flexport's ads on Google?
Google Ads
Flexport.com | Flexport Freight Forwarding | Global Freight Forwarding
https://www.flexport.com/
Save Time And Money On International Air And Ocean Freight With Flexport. Global Network Management. Dedicated Shipment Teams. Fast In-App Quotes. Useful Reporting. User Friendly Software. Unmatched Visibility. Dedicated Experts. Search-Friendly Interface
Flexport: Digital Freight Forwarder & Customs Broker
https://www.flexport.com/
Freight Forwarding with a Powerful Dashboard. The Operating System for Global Trade. Get the Visibility You Need to Take Back Control of Your Supply Chain. User Friendly Software. Dedicated Experts. Unmatched Visibility. SKU-Level Granularity. Dedicated S
Freight Forwarding | Global Freight Forwarding | flexport.com
https://ship.flexport.com/us-freightforwarding-modern-forwarder.html
Save Time and Money on Freight with Flexport, The Operating System for Global Trade. Your...
International Freight Forward | Global Freight Forwarding
https://ship.flexport.com/us-freightforwarding-modern-forwarder.html
Save Time and Money on Freight with Flexport, The Operating System for Global Trade. Your...
Freight Forwarding | Get Started Today | flexport.com
https://ship.flexport.com/us-freightforwarding-modern-forwarder.html
Your Flexport Dashboard Shows the Location of your Cargo at Every Step of its Journey. Save Time and Money on Freight with Flexport, The Operating System for Global Trade. Transparent Rates. Dedicated Shipment Teams. Search-Friendly Interface.
What do Flexport's customers say about them?
Review Score
2.1/5
Total Reviews
18
Info
Flexport5 Star
11.1%
4 Star
0.0%
3 Star
5.6%
2 Star
16.7%
1 Star
66.7%
Read reviews that mention
Lauryn F
Communication and timeliness do not exist here
Reviewed on 2021-03-19T16:49:10
I am giving this company one star for a few reasons. First off, the communication was overboard in the beginning.I was called often which I get but the calls didn't seem productive. When they did give me a tour of their portal, I was very interested. The format was clean but kind of complicated to use. The main issue I had was they basically ghosted us. I had submitted two quotes in their system for OF. These were two of our most popular lanes. I had communicated with Victoria, who was nice and professional, that I was submitting these quotes. She said I should have an answer within a few days to a week. A couple of days I understand but a week? And I believe I requested this on a Wednesday or Thursday. Months later to today and I still don't have an answer! I had reached out to her about this and did not receive a resolution. I know we are not big like Walmart but you called me for the business. My recommendation is to look elsewhere until they are able to communicate quickly and effectively. Their quote-the one quote I did receive- did seem low price-wise which I was suspicious of further looking into it, many many fees were not included. Just for reference, 6+ months later, no one has still reached out to me to see what happened or why I wasn't booking with them which I thought was odd.
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Caitlin Murphy
Thoughts from a freight forwarder
Reviewed on 2021-01-25T20:03:23
I'm the owner of a freight forwarding firm, Global Gateway Logistics and I have audited several quotes and invoices from Flexport that their dissatisfied customers send to me.Rates, communication and the story the invoices tell are nothing if not opaque and questionable. It's exactly the reason I started my firm because there are too many big box firms like this out there that don't provide the transparency and service. Yes technology is great, but logistics is a relationship business. Relationships that matter especially when those relationships mitigate delays, issues and find solutions. And not to mention the most important relationship...the customer. My firm may not have billion dollars of investment, but we have heart, experience, transparency and trusted service.
For all of the companies that had to deal with poor service and unexpected charges (especially the small and medium companies trying to scale), hang in there and know that not all freight forwarders operate like this.
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David
Flexport - Bait & Switch price and service once account established
Reviewed on 2020-10-27T14:51:35
I switched to Flexport after being sold on their innovative interface. The initial service and pricingwas good for our first couple of containers however it was quickly downgraded after 6 months of continued service. After pricing began to drastically change for the worse we were switched to different service reps/teams with less experience than the previous. In addition to the poor service was the constant headache of fighting illegitimate charges on every invoice. Flexport constantly asks for reviews yet never responds directly to the issues you share. I have since moved on from Flexport to find MUCH better rates and new appreciation for our business.
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Maine Furniture Co
Simply atrocious, avoid at all costs!
Reviewed on 2020-10-23T13:01:02
A horrendous organisation claiming to transform an archaic industry by automating the process.They in fact manage quite the opposite.
We trialled them across 20 or so shipments after being chased by their sales team.
In almost every instance there were delays, errors, additional charges, problems, endless admin changes etc. It has been exhausting.
Far from relieving us of our work load, they have added to it tenfold, and to that of our suppliers.
Their inland charges in Asia are so expensive that suppliers threatened to stop working with us.
Their total costs are around 5-10% more expensive than traditional forwarders, so you expect something special!
They incur excessive additional costs (one US shipment cost us an additional 50% in costs due to inexperienced staff not knowing how to handle HS codes).
They continuously change booked delivery dates, causing mayhem for all involved, with feeble excuses including COVID (predictably!).
When you start complaining and voicing concerns, they eventually stop responding and just ignore you which is beyond amateur.
Ultimately we had to end the relationship as it was not conceivable it would work.
Watch this space, but I dont see them surviving with a market offering like this.
My advice, stick with experienced, honest and efficient traditional freight forwarders with whom you can build lasting relationship and a dependable service.
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Matt Tran
I strongly disagree with these negative reviews.
Reviewed on 2020-09-13T23:57:43
Before I used Flexport, I was working with logistics companies thru email. That was a nightmare.
I normally don't write reviews,but I feel like most of these negative reviews are unwarranted.
The bait+switch complaints are from people new to forwarding.
What Flexport does is quote people for their service which stays the same.
The 'additional' charge added to the invoice is customs and duties, which they have to charge at the time the products arrive at the receiving port because those fees are always changing.
Communication with my account manager has been 10/10.
We had a small mishap where they accidentally put the wrong HTS code and my account manager Frank called me right away and fixed the issue.
It would take a lot for me to switch to a different provider.
I've asked for quotes from different companies and Flexport's prices are very competitive.
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Todd
Bait and switch pricing
Reviewed on 2020-07-24T23:50:29
Bait and switch pricing, they give you a nice low quote up front then double your invoice when it comes time to pay.From $1700 quote to almost $3200 invoice!
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Andrew V
Very poor customer service
Reviewed on 2020-07-14T18:05:44
Very poor customer service. Not a good option for small business and unlikely to utilize them as wescale due to rude CS interactions.
read more
Vilaysak Hls
Unresponsive customer service
Reviewed on 2020-07-05T19:45:00
Unresponsive customer service
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