Review (August 2025)

Compra online com descontos exclusivos: telemóveis, música, informática, livros, filmes, eletrodomésticos... portes grátis e vantagens para aderentes fnac

92.8M

Estimated Revenue

6.46M

Website Visitors

1.7/5

Trustpilot Score

What do we know about FNAC Portugal?

Estimated Revenue (2020)

$92.8M

Total Employees

640

Founded

1998

Industry

Retail

Location

Lisbon, Portugal

About

FNAC Portugal: Compra online com descontos exclusivos: telemóveis, música, informática, livros, filmes, eletrodomésticos... Portes grátis e vantagens para Aderentes Fnac

Social Links

Alexa Ranking: 41572

What is FNAC Portugal's Revenue?

FNAC Portugal's estimated revenue for 2024 is $92.8M.

What does FNAC Portugal do?

A FNAC é líder europeia na distribuição de bens culturais, tecnológicos e de lazer e desenvolveu um conceito único que assenta em espaços de descoberta e de experimentação. Garantindo uma experiência omnicanal aos seus clientes, a FNAC disponibiliza toda a sua oferta a partir de qualquer lugar ou dispositivo e em qualquer altura. A FNAC conta com uma forte presença internacional, com lojas em 9 países: França, Espanha, Portugal, Bélgica, Suíça, Marrocos, Qatar, Costa do Marfim e Congo. Em 1998, foi inaugurada a primeira FNAC em Portugal, havendo atualmente 29 lojas em todo o país. A este número acresce ainda a loja online fnac.pt, o site português de retalho com mais visitas em Portugal. Para fazer parte da equipa FNAC: http://recrutamento.fnac.pt

What are the monthly traffic metrics for Fnac?

6/mo Traffic Growth

-27.70%

All Time Traffic Growth

Create Free Account

Monthly Hits

6M

Time on Site

4.1Mins

Bounce Rate

43%

How fast is Fnac growing?

Fnac has grown by -36.2% in the last 6 months according to SimilarWeb.

How do people interact with Fnac?

Last month, Fnac received 6M visitors who spent an average of 4.1 minutes on the website and visited 4.0 different pages per session. Overall, 43% of people bounce on the first visit.

How do people find Fnac?

3.1M people (48%) visit Fnac directly. 3.2M (49%) people search for them in Google. Whereas, 94.2k (1%) discover Fnac through Facebook, Reddit, and YouTube. 44.1k (1%) visitors come from Fnac's email newsletters. Finally, 22.2k (0.3%) people come from affiliates and or paid referrals.

Who uses Fnac?

Fnac's top market is the Portugal and they receive 5.9M (90.8%) people.
Then the 2nd is Brazil with 186.4k (2.9%).
The 3rd is is Spain with 72.1k (1.1%).

Traffic Growth (last 6 months)

All Traffic Source

Country Share

Traffic Growth (last 12 months)

See 12/mo Traffic Stats

What are Fnac's ads on Google?

Google Ads

Natal FNAC - Bicicletas Elétricas

https://www.fnac.pt/n870513/Bicicletas-Eletricas

Desloca-te sem depender de tanto esforço físico com uma bicicleta elétrica. Em fnac.pt ou app de compras FNAC, o teu Natal mais simples. Trocas até 31 de janeiro.

Keyword: bicicleta eletrica em portugal

Jogos e Brinquedos na FNAC - Inspira-te em fnac.pt

https://www.fnac.pt/STEM-Jogos-e-Brinquedos/s1131933

Procuras o brinquedo perfeito para o Natal? Descobre-o na loja online FNAC. Inspira-te na nossa seleção de brinquedos online e neste natal, agradece a quem merece.

Tudo para o Regresso às Aulas - Material Escolar - Fnac

https://www.fnac.pt/regresso-as-aulas

Adoras escolher material escolar? Vais adorar esta seleção de produtos ao melhor preço. Adere ao Cartão Fnac e aproveita os portes grátis para compras acima de 15 euros.

Keyword: papelaria online portugal

Brinquedos na Fnac - Para todas as idades

https://www.fnac.pt/STEM-Jogos-e-Brinquedos/s1131933

Encontra na FNAC jogos e brinquedos únicos, que farão as delícias de todas as crianças.

Brinquedos - Fnac | Para todas as idades

https://www.fnac.pt/STEM-Jogos-e-Brinquedos/s1131933

Encontra na FNAC jogos e brinquedos únicos, que farão as delícias de todas as crianças. Encomenda já online. Torna-te aderente e aproveita as vantagens exclusivas todo o ano. + de 20.000 Brinquedos. Adere ao Cartão FNAC. Entregas em Casa. Brinquedos e Puericultura.

What do Fnac's customers say about them?

Review Score

1.7/5

Total Reviews

120

Info

Fnac Portugal
5 Star
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4 Star
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3 Star
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2 Star
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1 Star
100.0%
Read reviews that mention
Vitor Rodrigues Carvalho

This is a terrible company

Reviewed on 2021-01-09T14:53:20

This is a terrible company, please go away from this group, it's better to pay more on Worten or other companies. Please,never sign the credit card or other financial products for this company, they don't respect the regulations when you need to cancel.
read more
Mohammed Al-Shishtawi

Worst Service EVER!

Reviewed on 2020-12-03T18:35:20

First of all, the service at the shops has hit rock bottom. It's starting to feel like a grocery store where employees are just hanging out and completely ignoring the customers...if not, they are rude and don't seem like they want to sell!! So I tried the online service using their Market Place which was even worse. 2 months waiting for my order and still not even shipped as it seems they are selling items without stock. My next step is the Police .... never touching anything with the Fnac Logo on it again!!
read more
Carlos

They send you wrong items and make YOU pay to ship them back for a refund.

Reviewed on 2020-09-28T13:48:46

They had a wrong description of the item I ordered, so basically I received something different to what I purchased. Customer service casually told me I have to send it back to get a refund,but that I have to pay for postage. No empathy, no apologies, to acknowledgement of the issue. How is that fair, that they don't know what they're selling and somehow the customer is responsible? I'm never ordering from them again. Stay away from this site.
read more
Paulo pereira

The web site is really bad.

Reviewed on 2020-07-14T16:36:01

The web site is really bad. With so many great designers available and FNAC have an horrible site.But the service is also bad. A Bingo game takes 14 to 21 days to be delivered? Also... are the product sold by FNAC or other people? Really bad! Please, get a designer to sort out your web site.
read more
João André

Don't buy nothing in fnac

Reviewed on 2020-07-10T18:19:08

Don't buy nothing in fnac, they just want to take your money. Awful customer service. Better to buy from flea market,at least you get what you pay for
read more
Kri s

Awful experiment bying a fridge in Fnac website

Reviewed on 2020-01-10T15:00:15

Fnac is the platform for other companies (stores). I tried to buy a fridge in Kibo through Fnac in Portugal and I had a terrible experience with the after-sale service.Neither Fnac nor Kibo was responsible for any problem that I had. I will never again buy something online through Fnac.
read more
Guillermina Bond

Disastrous

Reviewed on 2019-12-11T23:15:43

2 hours after confirming my order and even receiving a confirmation email from my credit card account I check it again and just say "Cancelada".No reasons until I called and waited for their customer service.
read more
Barbora

Horrible service!

Reviewed on 2019-12-10T13:53:36

Horrible service!! Ordered online, the box is 1 week late and no one can give me information when the box will arrive.No replies to email, no pick up of phone line. Buy somewhere else, not here for sure
read more

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