Freemius: An all-in-one platform for payments, subscriptions, and taxes, helping you sell software globally while focusing on building great products.
What is Freemius's Revenue?
Freemius's estimated revenue is $1M.
What does Freemius do?
Freemius: An all-in-one platform for payments, subscriptions, and taxes, helping you sell software globally while focusing on building great products.
Trash people
Trash people. They are resellers of non-functional software that they do not care about whit about. You will net get any support from them and you will not get a refund.
This company is a fraud
This company is a fraud. I canceled both of my subscriptions last January, and they still charged my card $290 yesterday. I have the screenshots that clearly show that I canceled in January. And, when I try to log in it even says "we don't have an account with that email address." It won't let you contact support unless you have an account-- so if I don't have an account, why did you charge me $290.
Suspicious billing activity
The only reason I've heard of this company is because multiple charges were attempted on my credit card that I didn't recognise. I have never knowingly bought anything from them. The product identified was 'freemius buttonizer' which I'd never heard of.
STAY AWAY COMPLETE SCAM !!!! I wish I read this before I gotโฆ
UPDATE: I just got a call from my bank...although this was a one off purchase they had set me up for a $99USD a month Charge!!! I wish I read this before I got scammed. Like everyone else. I purchased a theme from them based on thier money back guarantee. The theme does not work the developer has to make all changes or even add a blog. I've ask for them to honour thier guarantee.. they refuse.. stay away dont trust them...
The plugin I bought from them is soldโฆ
The plugin I bought from them is sold under Aelia: The support is great very responsive but the actual plugin just does not work effectively with Woo, I tried a couple before this but did find Aelia to have the best features but its the only one which stops the analytics from working. I reached out to support who did their very best and told be to do something which took about a day for it to sort itself in the back end but it still was not 100% accurate. I would still recommend the pluginif you are not bothered about analytics as it is good. The biggest frustration I had with this is although they know it does not meet the needs of what I need they have still refused to refund me. The purchase I belive may be outside of the chargeback period but I still will reach out to the bank to see if they can reverse the payment as the digital product sold is not fit for my purpose.
Total scam
Total scam. Will charge you after you cancel, and then will lie about it and fight back with the credit card company. Absolute garbage people with no ethics.
Facilitating Scams - Zero Customer Protection
My experience with Freemius has revealed them to be nothing more than a payment processor that enables dishonest developers while offering no real customer protection. Their platform facilitates transactions but provides no meaningful support when issues arise. ๐๐จ๐ฆ๐ฉ๐ฅ๐๐ญ๐ ๐๐ ๐ง๐จ๐ซ๐๐ง๐๐ ๐จ๐ ๐๐๐ฅ๐ข๐ ๐๐จ๐ฆ๐ฉ๐ฅ๐๐ข๐ง๐ญ๐ฌ: Despite sending multiple emails to their official support with clear evidence of a developer removing documented features post-purchase, Freemius couldn't even acknowledge receipt of my complaint. Their total silence continued for weeks, demonstrating they have no intention of mediating disputes or enforcing honest business practices. ๐ ๐๐ค๐ ๐๐๐๐ฎ๐ง๐ ๐๐จ๐ฅ๐ข๐๐ฒ: While claiming to offer customer protection, they refuse to honor it when developers change core features after purchase. In my case, the plugin removed critical functionality without notice, yet Freemius ignored all requests for intervention. Their policy is effectively meaningless since they won't enforce it. ๐๐ง๐๐๐ฅ๐ข๐ง๐ ๐๐๐ข๐ญ-๐๐ง๐-๐๐ฐ๐ข๐ญ๐๐ก ๐๐๐๐ฆ๐ฌ Freemius knowingly processes payments for developers who: 1. Remove features without changelog notices. 2. Provide false technical explanations for changes. 3. Update documentation only after complaints. Yet they take no responsibility for these deceptive practices happening on their platform. ๐ ๐ข๐ง๐๐ฅ ๐๐๐ซ๐ง๐ข๐ง๐ ๐ญ๐จ ๐๐จ๐ญ๐๐ง๐ญ๐ข๐๐ฅ ๐๐ฎ๐ฌ๐ญ๐จ๐ฆ๐๐ซ๐ฌ: Freemius provides no meaningful consumer protection. They ignore emails, refuse to mediate disputes, and enable dishonest developers. Any plugin using their platform comes with substantial risk - you'll be completely on your own when things go wrong.
They were charging me 3 years for a plugin I never used
In April 2023, I paid for their Clearfy plugin, and 10 days later, I found out that the plugin had ruined my sitemap. It messed up all my sitemap directories. I cancelled my subscription and emailed them explaining the problem, and if I remember correctly, I asked for a refund. I don't remember if I got it or not, but today, 2 years later (!!) I found out that they are still charging me for their crappy plugin. They charged me almost $150 since 2023 for a crappy plugin that ruined my traffic in just 10 days of use! It took over 6 months to fix it all and get my traffic back!!
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