I love the electronic fuel injection…
Reviewed on 2021-04-28T22:49:36
I love the electronic fuel injection and instant start. However I;ve lost 10 days of work,today also because the dam battery is always dead when I show up to work. After upgrading the battery to a $100 AGP high output battery, again it was dead. I called customer support they said I have to charge the battery each night. Well now I know, that wasnt how it worked the last 18 years I had a generac, It started right up for over a decade! (Oh and I did have a 12 volt charger pluged in each time I used the generator but it is just designed to discharge - a defective generator in my opinion.)read more
I purchased a 24kw generator with the…
Reviewed on 2021-04-25T14:12:58
I purchased a 24kw generator with the matching transfer switch. The switch came equipped with a power view meter which I was looking forward to using to monitor my energy consumption.The generator works fine but the app that the meter uses does not work. This has bad reviews going back over 2 years. It seems generac has no interest in fixing this app. Let the buyer beware.read more
This company is managed by morons
Reviewed on 2021-04-20T22:15:27
This company is managed by morons. Our generator was ordered in November of 2020 end it still has not been shipped as of today.They blamed cold weather last month, when really it’s just because their incompetent management!read more
After having the 24kw system installed…
Reviewed on 2021-03-02T11:00:47
After having the 24kw system installed the transfer switch turned on by itself( no power outage)which I found out later was due to loose connections from the factory. Which burned and melted the plastic housing on the breaker. I also discovered there was an improperly installed head gasket that leaked almost all of the engine oil out into the cabinet. If I hadn't caught the issue with the transfer switch it could have burned my house down. Generac Customer service was an absolute joke. The faulty parts made it through generac quality control and were never touched by the installer yet somehow Robert my Customer service representative tried to blame the installer for there faulty junk!
I WILL NEVER BUY ANYTHING GENERAC AS LONG AS I LIVE!read more
Horrible Warranty Service
Reviewed on 2020-10-08T16:05:54
August 2020 - After a derecho (straight line wind storm) knocked out power to a significant number of people in my state,I decided to bite the bullet and buy a new generator. Purchased this electric start generator from Powermate/Generac (note that Generac purchased and now owns the Powermate brand) and it would not start STRAIGHT OUT OF THE BOX!!! Hours on hold and speaking with customer reps who read out of a manual to suggest fixes and still no power, no generator and the only recourse under their 3-year warranty is to take the generator (now with a full tank of gas) to a authorized service dealer. They gave me two options, the first (and closest) no longer in existence and the second almost 40 miles away. Had to give up a day vacation from work and no resolution in sight. I can't stress enough DO NOT BUY THIS BRAND or any Generac products. Lemons lurk amongst their brand...
October 2020 - Believe it or not, still waiting on resolution of this issue. The brand new generator has been sitting at the ASD for 2 months now because they can't get an authorized warranty repair manual for this model. The ASD's distributor says they are having trouble getting a manual from Generac because the model is "too new". Waiting on hold right now with the corporate office to find out when I can expect either a full refund or new generator... AVOID ANY PRODUCTS FROM GENERACread more
We tried getting a quote for a…
Reviewed on 2020-07-25T18:33:25
We tried getting a quote for a whole-house generator through Generac during COVID.We had to do everything over the phone with the sales person. Even had to sign the contract sight unseen.
When he came to our house it was apparent there was no good spot to place the equipment. He tried to talk us into putting it on opposite side of house and running wire to other end, which would have driven the cost up considerably. We told him it just wasn't going to work for us. Apparently we could not get out of the contract and the generator had already been ordered. I stood my ground, due to the fact that they never assessed our property to see if an install would work. We never should have had to sign a contract blindly, before they had seen the property and possible locations for the generator. We ended up having to pay $260 for shipping the generator back. Not happy but was the only option.
That was a poor policy put in place and unreasonable to expect a homeowner to blindly sign a contract. It left a bad taste in my mouth for Generac and I would not recommend them at all!!read more
Reviewed on 2020-06-10T15:16:34
WAVERLY ELECTRIC, I GOT PRICING FROM THREE SOURCES AND CHOSE THE MIDDLE PRICE FROM A HANDS ON DEALER/INSTALLER.JUST PLAIN DID WHAT HE SAID HE WOULD DO. FROM DIGGING TRENCH BY HAND TO REDUCE DAMAGE TO LAWN AND SHRUBS. SIX INCH CONCRETE SLAB FOR THE GENERATOR TO BE MOUNTED. ALL INCLUDED IN THE QUOTED PRICE. DID IT ALL AND HAD THE SWITCH GEAR MOUNTED AND WIRED TO THE POINT GEORGIA POWER COULD MAKE ONE TRIP TO DISCONNECT AND RE- CONNECT. I SHOULD POINT OUT GEORGIA POWER DROPPED THE BALL AND LEFT ONLY TO RETURN FOUR HOURS LATER. THAT WAS NO PROBLEM AS OUR INSTALLER, WAVERLY ELECTRIC WAS ABLE TO GO AHEAD AND RUN OUR NEW 16 KW GENERAC . THANKS WAVERLY ELECTRIC, MOOSE !!read more
Reviewed on 2019-07-30T00:02:28
RG Behers is the best, great service, professional crew, thank you!