Worst Customer Service ruins their product.
Reviewed on 2021-02-05T23:02:40
This company has a good product utterly ruined by disgraceful customer service. Covid19 is NOT anexcuse (this seems to be used as an excuse by a number of companies these days).
I have written to SignEasy a number of times about this. I was informed that I needed to update my card details. Sure, not a problem except the instructions that I was given did not match in any way the information I had on my account screen. This I duly informed and took a screenshot to SignEasy.
Instead of reading what I had said SignEasy responded with a repeat email and the same advice. I wrote yet again to tell them READ my email. The instructions do not match what I have displayed on my account - there is no way to update my card details etc etc.
What SignEasy did then was ignore my communications and cancelled my account despite my communicating with them the issue. So without even consulting with me and replying to my emails they cancelled my account! Of course either they ignored or simply did not want to solve the problem because they know very well that they have made a mistake and are incapable of customer service.
Frankly I think that SignEasy is disgraceful regarding customer service. Especially in these difficult times of business seeking new customers or retaining old customers. I have been a customer of SignEasy for over a year and more. Their product is good but ruined by their attitude.
Of course I simply downloaded all my files as a precaution and will now take my business to a digital signing company that have better care for their customers.
No problem from my point of view. SignEasy need to sort their attitude out and perhaps be more respectful of their customers.read more
I tried this product to send a document…
Reviewed on 2020-11-16T19:43:40
I tried this product to send a document to a customer. When I came to the field for entering the address of the signer,it asked if I want to get the name from my Outlook Contact List. I clicked "Yes" but it proceeded to download ALL my contacts, not the one I was looking for. This is a phishing scam.read more
Reviewed on 2020-06-01T15:39:26
So this app works perfectly and I'm very happy. It's just bloody expensive! I think at some point I may change to use Adobe sign and fill [or whatever it's called]because that is free and colleagues report that it works well. So, Sign Easy is fine, but I'm not happy about the cost
[i've since learned you can just use the free version and screenshot the screen on your phone, making it useful but also cheap!]read more
Reviewed on 2018-12-29T15:35:36
It used to be easy I would just sign it and forward it through email and now doesn’t work, why?
Carlos Ernesto Cacao Melendez
I stopped printing my contracts on…
Reviewed on 2018-12-18T22:19:26
I stopped printing my contracts on paper and then scanning them to pass them to my clients.Now is easier and more friendly with the environmentread more
Now I’m having issues with the emails Clint’s don’t received them.
Reviewed on 2018-12-18T19:04:04
Now I’m having issues with the new update my clients don’t received the emails. It was much easier sending them before by email.Please get it back. Thank youread more
Absolutely perfect application
Reviewed on 2018-12-18T16:47:33
Absolutely perfect application
Reviewed on 2018-12-18T16:37:08
Great app, made our signing process more efficient
