Review (March 2024)

Shop the gucci official website. browse the latest collections, explore the campaigns and discover our online assortment of clothing and accessories.

9B

Estimated Revenue

11.95M

Website Visitors

2.5/5

Trustpilot Score

What do we know about Gucci?

Estimated Revenue (2020)

$9B

Total Employees

14000

Founded

1921

Industry

Luxury Goods Jewelry

Location

Firenze, Italy

About

Gucci: Shop the Gucci Official Website. Browse the latest collections, explore the campaigns and discover our online assortment of clothing and accessories.

Social Links

Alexa Ranking: 1606

What is Gucci's Revenue?

Gucci's estimated revenue for 2023 is $9B.

What does Gucci do?

Influential, innovative and progressive, Gucci is reinventing a wholly modern approach to fashion. Under the new vision of creative director Alessandro Michele, the House has redefined luxury for the 21st century, further reinforcing its position as one of the world's most desirable fashion houses. Eclectic, contemporary, romantic—Gucci products represent the pinnacle of Italian craftsmanship and are unsurpassed for their quality and attention to detail. Gucci is part of the Kering Group, a world leader in apparel and accessories that owns a portfolio of powerful luxury and sport and lifestyle brands. For further information about Gucci, visit www.gucci.com

What are the monthly traffic metrics for Gucci?

6/mo Traffic Growth

-15.10%

All Time Traffic Growth

Create Free Account

Monthly Hits

12M

Time on Site

2.5Mins

Bounce Rate

51%

How fast is Gucci growing?

Gucci has grown by -4.4% in the last 6 months according to SimilarWeb.

How do people interact with Gucci?

Last month, Gucci received 12M visitors who spent an average of 2.5 minutes on the website and visited 3.0 different pages per session. Overall, 51% of people bounce on the first visit.

How do people find Gucci?

3.5M people (29%) visit Gucci directly. 7.4M (62%) people search for them in Google. Whereas, 325.3k (3%) discover Gucci through Facebook, Reddit, and YouTube. 91.7k (1%) visitors come from Gucci's email newsletters. Finally, 250.6k (2.1%) people come from affiliates and or paid referrals.

Who uses Gucci?

Gucci's top market is the United States and they receive 4.5M (37.9%) people.
Then the 2nd is United Kingdom with 783.8k (6.6%).
The 3rd is is Italy with 632.5k (5.3%).

Traffic Growth (last 6 months)

All Traffic Source

Country Share

Traffic Growth (last 12 months)

See 12/mo Traffic Stats

What are Gucci's ads on Google?

Google Ads

Gucci.com | GUCCI® - Official Site | Shop the New GUCCI® Collection‎

https://www.gucci.com/

Redefining Modern Luxury Fashion. Discover the Collection on Gucci.com. Free Gift Wrapping. Free Shipping.

GUCCI® - Official Site | GUCCI® Shoes | gucci.com‎

https://www.gucci.com/us/en/search?search-cat=header-search&text=shoe

Redefining Modern Luxury Fashion. Shop the New Collection Available Now. Free Gift Wrapping.

GUCCI® - Official Site | GUCCI® Shoes | gucci.com‎

https://www.gucci.com/us/en/search?search-cat=header-search&text=shoe

Redefining Modern Luxury Fashion. Shop the New Collection Available Now. Free Gift Wrapping. Free Shipping.

GUCCI® - Official Site | GUCCI® Belts | gucci.com‎

https://www.gucci.com/us/en/search?search-cat=header-search&text=belt

Eclectic, Contemporary, Romantic. Shop the New Collection & Enjoy Free Shipping & Returns. Free Gift Wrapping. Free Next-Day Shipping. 63 Wooster St, New York, NY‎ - ‎Open today · 11:00 AM – 8:00 PM Friday 11:00 AM – 8:00 PM Saturday 11:00 AM – 8:00 PM Su

GUCCI® - Official Site - GUCCI® Slides - gucci.com‎

https://www.gucci.com/us/en/search?search-cat=header-search&text=slide

Shop Gucci Slides. Enjoy Free Shipping on Gucci.com. Vesey St, New York‎ - (212) 634-8500‎ - Open today · 10:00 AM – 8:00 PM Thursday 10:00 AM – 8:00 PM Friday 10:00 AM – 8:00 PM Saturday 10:00 AM – 8:00 PM Sunday 11:00 AM – 6:00 PM Monday 10:00 AM – 8:00

What do Gucci's customers say about them?

Review Score

2.5/5

Total Reviews

910

Info

Gucci
5 Star
40.0%
4 Star
5.0%
3 Star
0.0%
2 Star
5.0%
1 Star
50.0%
Read reviews that mention
Lily Anne

Customer service was good in my…

Reviewed on 2021-04-07T00:05:20

Customer service was good in my experience. Haven’t had any issues so far. Prefer their services incomparison to LV
read more
Clera Wijewardene

Great Service

Reviewed on 2021-04-02T22:14:55

Having read the awful reviews for Gucci customer service, I went into the Gucci at Topanga Canyon in Woodland Hills/Canoga Park ready to be met by an irate ,non helpful salesperson. I was wrong! I was changing my belt that was 1.5 years old (because the metal was pitted in the buckle), granted I only wore the belt once and it was obviously new. They promptly, professionally, and happily changed it for a new belt, without the process of “sending it out to be repaired”. Thank you Gucci Topanga! Will be sending my friends and family there!
read more
Nina McNicol

Wrong item & address mix up

Reviewed on 2021-03-27T14:11:03

Recently ordered shoes from a store in London, after being in communication with an assistant,and was informed a day after ordering that my item had been mixed up with another order. I received another customer’s order and they received mine. It was frustrating but these things happen. Then the parcel (with the wrong item inside) was delivered to the wrong address! Now, I have to wait for a courier to pick up the WRONG order from my address before I’m sent my correct order. I was told this would happen tomorrow, but the courier didn’t show, so now I’m having to wait another 2 days before the parcel can be picked up. I ordered them last week and I’ll be lucky to get them next week. Really really frustrating.
read more
BG

A satisfying online shopping experience

Reviewed on 2021-03-24T22:40:08

An easy & peaceful shopping experience; purchased a new bag from the Gucci website and the product arrived the next day beautifully boxed with their free express shipping.Already eyeing on some of the new pieces and hope to purchase them in-store after the UK lockdown lift.
read more
Susan Bennett

I am very disappointed with the service…

Reviewed on 2021-03-22T11:44:10

I am very disappointed with the service received from Gucci. I asked if they could repair a handbag strap on a 5-year old bag at my own expense,and after several emails was told that this would not be possible. Very patronising response, followed by a survey in response to which I received a phone call today “seeking to restore my trust in the company by assuring me that they took my words seriously”! How comforting. I was also advised not to get the strap replaced as it would “immediately devalue the item”. Not to me, it wouldn’t, as the bag would once again be functional and would not look scruffy! Had they offered a discount on my next purchase I would have been more impressed. As it is they have lost a customer.
read more
Ondřej Belza

recieved empty box

Reviewed on 2021-03-21T17:11:01

Bought a ring, recieved it. Then exchanged it for a smaller size. I got an EMPTY BOX back.They claim there's no way it could happen, well why did I recieve it then? Going to chargeback with my credit card company.
read more
LaMarcus Davis

Try NOT to shop online.....

Reviewed on 2021-03-21T17:03:43

I love the items Gucci have but it’s unacceptable to keep placing orders and not having the items in stock.This is the 4th time I’ve placed orders online and they not have the item in stock. Then I wait a week to check on my item and they finally mention I will be refunded. If I never call they’ll never tell you that your item is unavailable. At this point they are getting lazy and aren’t updating the site and the agents are just as lazy. I don’t recommend shopping online. Please go into the store where you can physically see the item.
read more
BANYAMIN BANYAMIN

Sent the the black bag for return stil…

Reviewed on 2021-03-21T12:09:34

Sent the the black bag for return stil nothing been 2 weeks

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