Hartwell Review (March 2026)
Hartwell are your Ford specialists in new & used vehicles and servicing solutions. Dacia & Renault aftersales. Showrooms Nationwide across England.
Hartwell are your Ford specialists in new & used vehicles and servicing solutions. Dacia & Renault aftersales. Showrooms Nationwide across England.
What is Hartwell's Revenue?
Hartwell's estimated revenue is $103M.
What does Hartwell do?
Hartwell are your Ford specialists in new & used vehicles and servicing solutions. Dacia & Renault aftersales. Showrooms Nationwide across England.
Oxford Branch…
Richard Brewer from Hartwells in Oxford is the best! He is so honest, reliable, funny and professional person! I always go to the Oxford branch(even thoughit is out of my way and takes 2 hours to get there) ! The best bunch of people you can come across. Lee and Emily are so friendly and make you feel so welcome when you walk in!
Used controversial vehicle
Lewis Baker . Really nice lad made it very easy to purchase my v used van . It’s only one day since the purchase so I couldn’t give a review on the vehicles usability at the secondhand but comes in the good condition and is very clean. I appreciate that. Thanks for what you’ve done so far.
Great customer service
Picked up my wifes new (to her) Abarth from here yesterday and got to say our experience from initial enquiry to collection was brilliant. I dealt with Chris Clarke and he was more than helpful with everything. Initially we were to pick the car up last Saturday but he realised the car was due a Cam Belt so offered either a discount to allow us to still collect that day or to collect at a later date once the work was done. We opted to collect the following week and he managed to get the work done to suit our next day off. We travelled 4hrs by train to collect the car and Chris even met us from the station to bring us to the dealership. Car was just as described/pictured and ready to go with a full tank too.
Great Experience with Hartwell Kidlington
We visited Hartwell’s Kidlington in August to look at an S-Max we were interested in, and from the start, the experience was fantastic. Richard Brewer spotted us and immediately offered his help, suggesting a test drive, encouraging both of us to have a go, and going through the car inside and out. He was honest about minor issues, and reassured us that anything we’d noticed, including minute dents caused by door swings, would be sorted. There was absolutely no pressure to buy, and he even allowed a fully refundable deposit while we took a few days to decide. When we went ahead and bought the car, everything promised had been completed before collection. A couple of minor issues cropped up afterward, but a quick call to Richard had them booked in and sorted promptly, and the aftercare was excellent. Richard was friendly, approachable, and completely trustworthy, and all the staff were welcoming and professional. He also explained the warranty and servicing packages, which worked out to be good value and gave us peace of mind. We’d highly recommend Hartwell’s Kidlington, a smooth, honest, and friendly experience from start to finish.
Brilliant job done by Hartwell on my…
Brilliant job done by Hartwell on my scirocco rear end after a scaffolding lorry collided into it, absolutely spot on with no signs what so ever of any repairs at all, just like it rolled out the show room, perfect!
This is the review I'm writing after…
This is the review I'm writing after driving my Mazda 3 automatic, which I bought from them (Abingdon store) about one month ago, so I can give an honest review. I went there to check the car, meaning to drive it home that day, but they said the car needed some servicing before being sold to a customer. I then inspected the car and pointed out some faults that they promised to fix. I paid a deposit, and then went back home. A week later, they called me saying the car was ready. I went there, the faults I pointed out were fixed, I paid the rest of the money, and then drove it home. Overall, I am happy with the car they sold to me. Pros: 1. They fixed all the issues I reported, although I later discovered (a few days after driving it home) that the left mirror's auto-fold feature was not working, i have to fold it manually every time, lazy to go back from london to oxford to fix this. 2. They had the car serviced before handing it over to me; this is a thumbs up! 3. They also completed an additional MOT apart from one done in MAY 2025, before handling the vehicle to me, checked the new mot history, changed front brake pads and 1 tire for me. 4. The sales and vehicle handover process was smooth and friendly, no hard push additional service sale. 5. On the day I picked up the vehicle, the car's left rear tire had a big scratch. After I pointed it out, they took care of it and replaced it for me in 30 min, so I could drive from Oxford to London without a problem. cons: The only issue is this: I requested the full service history from the salesperson (who was not present on the day I picked up the vehicle). However, it seems he may have left the company, as an email I sent him after returning home was diverted to another person. I have received no response regarding the full service history since then.
Concerned about aftersales experience – hope for resolution
I purchased a Seat Arona from Hartwells Abingdon in 2024 with around 17,000 miles on the clock. Since then, the car has been back four times with issues, and at its first MOT (carried out at Hartwells Kidlington) I was advised that the brake pads were 80% worn, the discs were corroded, and a shock absorber was leaking — amounting to over £1,000 in repairs after just 10,000 miles of light use. Naturally, this has left me very concerned about the condition the car was sold in and whether the correct checks were carried out at the time. From my understanding, brake pads, discs, and suspension should not deteriorate this quickly unless there were pre-existing problems. I am giving Hartwells the opportunity to respond and work towards a fair resolution, as I would like to believe this is not representative of the standards or reputation of the group. I hope this feedback is taken seriously and that my confidence in Hartwells can be restored
Hartwell BYD Kidlington
I took my BYD Atto 3 to Hartwell BYD Kidlington for a battery range issue and collected it with swirl marks that were not present before, alongside a very poor customer experience. As a professional detailer, I know this car had a 2-stage machine polish and ceramic coating. Despite this, the dealership carried out an unauthorised “service wash” using a brush and alkaline chemicals. I was told the products were pH neutral, but product data shows Typhoon Plus is pH 10. Further inspection is needed to determine the full condition of the paintwork. Key issues: Dishonesty: I was told only the wheels had been cleaned, but photos from my wife showed the entire car had been washed. Lack of Consent / Liability Confusion: Hartwell said BYD “requires” cars to be washed unless customers request otherwise, and any issues fall on the owner. BYD themselves appeared confused by this claim. I never consented to a full wash. Poor Communication: My wife collected the car without being told what had been done, even though I later received a video update by email. Management Avoidance: Michael (Service Manager) and Jon (Area Manager) were copied into correspondence but never responded. Valeting Concerns: When I purchased the car, I saw valeters dropping microfibre towels on the tarmac and jet-washing them. I flagged this, warning my car should not be cleaned in those conditions. I’ve raised a formal complaint with BYD UK. If you care about your car’s paintwork, do not let Hartwell BYD Kidlington wash it. Their processes lack transparency, communication is poor, and responsibility is deflected when things go wrong.
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