Review (July 2025)
4M
Estimated Revenue
10k
Website Visitors
1.1/5
Trustpilot Score
What do we know about Hazelton's?
Estimated Revenue (2020)
$4M
Total Employees
7
Founded
1985
Industry
Retail
Location
Toronto, Canada
About
Hazelton's: HAZELTON's is Canada's #1 Gift Basket Company offering 4,000 different gift baskets for every occasion. All of our gift baskets baskets can be customized by adding wine, champagne, beer, alcohol or gourmet foods. Our chocolate dipped strawberries and chocolate delicacies are handcraft in-house by talented artisans.
What is Hazelton's's Revenue?
Hazelton's's estimated revenue for 2024 is $4M.
What does Hazelton's do?
Our goal has always been to be the #1 Gift Basket Delivery business in Toronto & Canada. We have achieved this goal and continue to grow! Today, Hazelton's is the fastest growing and most innovative luxury brand in the Gift Delivery market in Toronto & Canada. We believe our brand stands alone and is redefining this highly fragmented and growing Gift Basket market. While Hazelton's handles predominantly gift baskets, we are part of a larger umbrella of businesses and brands, all under The Gift Group banner. Providing gifts and gift baskets in a number of varying areas of interests, like dog and cat treats and supplies, flowers and floral arrangements, healthy gift baskets, kosher food, wine and beer subscriptions, and so much more. Each of The Gift Group brands follows all four of our Core Values: People, Service, Quality, and Innovation. These values determine everything we do as we strive to create the best goods and services available to our customers to ensure the very best gifting experience for all. Hazelton's is positioned as a high quality and leading-edge Gift Basket brand and design authority, offering dominant products in the Gift Basket market including Hazelton's most unique and innovative Gift Baskets and Gift Basket Containers. Our collections of timeless, updated Gift Basket classics are presented consistently across our sales channels in sophisticated and unique settings that we believe are on par with world-class designers. Our culture of innovation and superior product development capabilities enable us to offer what we believe is an unmatched combination of design, quality and value.
What do Hazeltons's customers say about them?
5 Star
0.0%
4 Star
5.0%
3 Star
0.0%
2 Star
0.0%
1 Star
95.0%
Read reviews that mention
Stephanie Jean
Absolutely horrible company
Reviewed on 2021-05-26T20:52:29
Absolutely horrible company, very rude and unprofessional and stole our money!!!!! Beware!Especially of Sam.
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SU
Do not order from this company
Reviewed on 2021-05-22T20:52:50
Placed an online order for chocolate covered strawberries, they were never delivered and the company has taken no responsibility,and refuses to issue a refund. Their agents are rude and unhelpful. Do not order from this company.
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Jeff Hanemaayer
WRONG item delivered and Hazeltons.ca will DO NOTHING about it!
Reviewed on 2021-05-19T21:24:26
I ordered a box of 4 different Brix dark chocolates (that go nicely with wine) for a 14th anniversary gift.They delivered 2 boxes of another brand, including one of milk chocolate, which doesn't go well with wine.
They say they won't do anything to fix the problem because I agreed to their "Substitution Policy" that allows them to substitute items that can be ordered on their websites but they don't actually have in stock. And I have no recourse. This is classic BAIT AND SWITCH!
DON'T BUY FROM HAZELTONS.CA unless you're happy with possibly not getting what you ordered and not being able to do anything about it!
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Farzaneh Hadavi
Terrible in delivery
Reviewed on 2021-05-19T17:23:40
Terrible in delivery. And just making excuses
Susan Durre
Mothers day basket 2021
Reviewed on 2021-05-18T12:50:06
My moms mothers day basket arrived to her in a week and she said it was absolutely anazing and she loved it!!Thank you so much!
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customerJMK
Not even worth 1 star....AVOID AT ALL…
Reviewed on 2021-05-12T07:11:57
Not even worth 1 star....AVOID AT ALL COSTS.
Chocolate covered strawberries were not as advertised at all and arrived mangled in a plastic container.Cannot get through to them, they never answer the phone and NEVER return phone calls
AVOID AVOID AVOID AVOID .... I CANT STRESS THIS ENOUGH
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Erika Dorogi
Fake and disrespectful company
Reviewed on 2021-05-11T14:38:14
This never happened to me. My daughter ordered a gift basket for me as a mother days gift. Needless to say,I never received the basket. Ever since I'm calling multiple times a day, leaving messages on all existing extensions, still, nobody answers the phone and nobody is returning any calls. Then, I sent emails to all email addresses on their web site, nobody cares. How sad that we are being robed by a company another fake company. PLEASE DO NOT WAIST YOU HARD EARNED MONEY !!!!!
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Karly McKenna
BUYER BEWARE!!!!
Reviewed on 2021-05-08T18:41:06
PLEASE READ IT ALL!!!! DONT GIVE YOUR MONEY TO THIS COMPANY!!!
I don’t even know where to begin.My first problem was with the site being deceitful with the delivery. It clearly says “gift baskets free delivery, same day!”. There’s no “exceptions apply” that’s not anywhere. It also says it needs to be over $100. I find a basket over $100 which it then asks me to pick a day I want it delivered which is next day so I figured it would be no problem since it says “same day”. I go to pay and it say 3 business days.
So I call but the only line that has real people is pressing 1. Now in my experience a sales team is trained in customer service but not according to Quinton, the sales supervisor who mocked me, yelled at me, was ignorant and so much more. He wouldn’t let me speak to anybody else and kept lying saying only he was working but the rep before me says there’s 2 of them working. He also denied me to speak to his supervisor to put in a complaint. After he was done mocking me and for lack of better words, bullying me, I hung up in tears bawling my eyes out. I have never been treated like this ever before and I can’t believe he is still employed there driving away business. Told me I’m not a customer yet since I have not officially purchased anything so he would not be treating me like a customer. I just don’t know how this company can still be opening when they treat people like this.
I can’t get in contact with the “actual customer service” department and nobody would transfer me to them. I have never left a bad review anywhere before but I can not let someone else subject themselves to this kind of bullying and giving their money over to these deceitful people.
Update: I tried to email customer service but I was given an incorrect email!!!
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