So noisy with irrelevant ads
Reviewed on 2021-05-18T14:02:40
Honestly there was no peace and silence during the whole trip. They keep repeating the same information and it’s so loud as well.Never using it again, I’ve gotten deaf.read more
Reviewed on 2021-01-06T13:00:12
Too verbose. Same information was repeated in a loop non-stop the whole journey. Quite annoying.
Do not use the Heathrow Express during…
Reviewed on 2020-10-19T15:29:14
Do not use the Heathrow Express during Covid times. They have reduced the service from once every 15 minutes to once nearly every half hour.They won't tell you this when you buy the ticket from the sales person. You can literally get to most parts of London on the tube within half an hour for a fraction of the price. Complete rip off and waste of money. They shouldn't be using Covid as an excuse for lowering standards. Won't be using again.read more
No clear guidelines for using travel credits
Reviewed on 2020-05-14T12:54:35
I don't mind getting vouchers for advance tickets which I was unable to use owing to BA cancellations during Covid-19,but there is no guidance how one is supposed to use these. I followed instructions to apply online, then was told I had to use the telephone booking, which I tried today to be told I should wait until nearer the time of trip. Shall see how this works, but if I am then told I should have booked 90 days in advance to get the cheapest ticket, I shall not be best pleased. It's the same with British Airways: why cannot they issue a voucher or promotion code to be used on the App? These days who would normally book by telephone?read more
They took our money without providing the service
Reviewed on 2020-05-07T17:08:55
They took our money without providing the service. Due to covid19, we all know the situation,yet they won't refund for the unused tickets. From their automatic answer, they tell us to call them in UK, knowing that we live in another continent, can't call them. They offered a voucher, knowing that we can't use. I emailed a couple times, through facebook and contact form explaining it, they never responded. They took the money, literally.read more
One star is a star too many
Reviewed on 2020-04-28T10:11:05
One star is a star too many. Obstructive, ignorant, rude and greedy are just some of the words that spring to mind for this operator.It’s more about the principle than the money for me, we have had nothing but good will and complete, hassle free refunds on all of the other elements of our trip to New Zealand but Heathrow Express are a law unto themselves. I hope they treat their staff with more respect than they treat their customers. ???read more
If I could give less than 1 star I…
Reviewed on 2020-04-22T16:45:23
If I could give less than 1 star I would. The greedy turds here refuse to issue refunds for travel cancellations due to covid19.You are greedy effing a hole pigs.read more
Dreadful treatment of customers
Reviewed on 2020-04-21T15:43:46
Heathrow express will not provide a refund for being unable to travel due to Covid 19.Other transport systems providing refunds including train companies. Shame on you Heathrow express. I wont be using your service in the future.read more
