Review (August 2025)

1.2B

Estimated Revenue

10k

Website Visitors

3.8/5

Trustpilot Score

What do we know about HomeAway?

Estimated Revenue (2020)

$1.2B

Total Employees

1800

Founded

2005

Industry

Internet

Location

Austin, United States

About

HomeAway: Book amazing rentals on HomeAway - the most popular vacation rental site in the US. ✓+2 million rentals worldwide ✓19+ million reviews ✓Secure online payment ✓24/7 Customer Service

Social Links

What is HomeAway's Revenue?

HomeAway's estimated revenue for 2024 is $1.2B.

What does HomeAway do?

HomeAway, a world leader in the vacation rental industry, is the place to book beach houses, cabins and condos with more than two million places to stay in 190 countries. The site makes it easy to find and book the perfect vacation rental for any getaway, often for less than the cost of traditional hotel accommodations. HomeAway is part of the Expedia Group family of brands. Follow us: Instagram http://www.instagram.com/lifeathomeaway Twitter http://www.twitter.com/homeawayjobs Facebook: https://www.facebook.com/lifeathomeaway Pinterest: http://www.pinterest.com/homeaway Blog: http://blog.homeaway.com/lifeathomeaway

What are Homeaway's ads on Google?

Google Ads

HomeAway: Vacation Rentals, Beach Houses, Cabins & More‎

https://www.homeaway.com/

The Perfect Alternative To Hotels. Live Like A Local With HomeAway! Budget & Luxury Rentals · Over 1 Million Listings · Customer Service 24/7 · Homes in 190 Countries Amenities: Whole Homes, Pet Friendly, WiFi, Pool, Parking Included

Aruba Villa Vacation Rental | Top Beach Area-Reserve Online

https://www.homeaway.com/vacation-rental/p7287734

Read the Reviews Beach area Vacation Home Accommodating Up To 10. Call Today! Book Online. Download Mobile App. Amenities: Air Conditioning, Ceiling Fans, UHD TV, Fast WiFi Available, Open Sun Deck.

HomeAway™ - Official Site | Change The Way You Stay‎

https://www.homeaway.com/

Vacation Rentals Offer More Space And Privacy For Less. Book Yours Today! Enjoy all the Comforts of Home - Full Kitchens, Pools, Yards, & More. Secure Online Payment. 24/7 Customer Service. Over 2 Million Listings. Styles: Luxury & Budget, Long Term, Shor

Keyword: home away

HomeAway® Vacation Rentals | Find Your Home Away from Home‎

https://www.homeaway.com/

Your Whole Vacation Starts Here. Book Easily And Securely Today! Over 2 Million Vacation Rentals Worldwide. Search by Amenities, View Photos & Book Now. 24/7 Customer Service. Secure Online Payment. Over 2 Million Listings.

HomeAway Vacation Rentals - Change the Way You Stay‎

https://www.homeaway.com/

The Whole House. The Whole Family. A Whole Vacation. Book Yours Now! Styles: Luxury & Budget, Long Term, Short Term, All Styles & Variations

What do Homeaway's customers say about them?

Review Score

3.8/5

Total Reviews

112440

Info

Vrbo
5 Star
15.8%
4 Star
0.0%
3 Star
0.0%
2 Star
5.3%
1 Star
78.9%
Read reviews that mention
Mr Graham Richards

Owners beware use someone else

Reviewed on 2021-05-22T18:50:23

I am a owner and it is the worst company to deal with. They have now transferred me to operating ourNew Forest lodge to New Zealand and all prices are in NZ dollars and all bookings blocked as no one can get a price. Help line inactive and no managers available. Losing bookings all the time and no resolution
read more
scot koren

-Owner cancelled Three weeks out to reservation

Reviewed on 2021-05-22T18:43:30

Three weeks out to reservation, the owners cancelled our reservation.. the property mgt.was absolutely obtuse in this manner. They were more concerned with covering the owners ass, than any concern of mine. This was to be a once in a life time vacation with family and the grandkids, now were stuck with an out dated dump with a "view" of the lake. Big Thanks to the owners to "mis-scheduling" repairs on the deck.
read more
Ms JILL BRAMMER

Worst place ever smelled like smoke not…

Reviewed on 2021-05-22T11:18:20

Worst place ever smelled like smoke not clean and the host was unavailable had to stay at a hotel thereviews are not accurate at all
read more
Susan

Very deceptive and dishonest

Reviewed on 2021-05-22T02:05:54

Very deceptive and dishonest! I rented a condo in Destin. I paid my deposit of $822.I received a confirmation email containing a section titled NEED TO CANCEL? If you cancel before May 22nd, you’ll receive a 50% refund. I canceled on May 17th and they refused to give me a refund stating that what they meant was they refund 50% of the $2,200 total if I had paid it in full!! Shame on them.
read more
Barry Horowitz

Fraudulent Booking - Rented a home they are not authorized to rent

Reviewed on 2021-05-22T00:56:23

I hardly trust the number of excellent reviews. VRBO is not only highly unethical - they book reservations on homes they are not authorized to book - but their customer "no-service" is offensive.I waited on hold for more than 45 mins to ask about a reservation that I had not received any information about from the owner or local host. I received a confirmation from VRBO and they took my money but nothing from the property management company - Evolve which appears to also be a cover for the fraud. You can call them but never reach any one to help - its an endless circle of IVR interrupts. As it stands now VRBO has my money - i have no access to the home or any information from the local host. And Gabriel - the eptiome of bad customer service refused to contact the local host or the company that supposedly authorized VRBO to publish the home on the VRBO site. DO NOT DO BUSINESS WITH THIS COMPANY!! It will take forever to get refunds - they blame the extensive delays on COVID - IF they refund your money at all. Currently I am out over $2,000 for a fraudulent VRBO booking. Its no wonder the BBB refuses to rate VRBO because of excessive complaints and their overall rating is 1.6 out of 5!!.. Check with the BBB for details on this company before you decide to trust them with your money!
read more
Steven Hucks

No problems fast response

Reviewed on 2021-05-21T16:27:47

No problems fast response
Ann B

Awful

Reviewed on 2021-05-21T11:15:42

Awful. The owner of my holiday cancelled my booking (holiday gazumped) which was bad enough in itself.However, VRBO did not process the refund. On chasing it up, I was told I had to phone a company in the USA? I have never known anything like it, avoid avoid avoid!
read more
Jakky

Dreadful service

Reviewed on 2021-05-21T09:43:18

Dreadful service. VRBO allowed an apartment to be double booked because their system cannot prevent this.The 4th agent I spoke to told me this after spending 2 hours on the phone. I reserved an apartment that was required for emergency accommodation the next day, paid my money, get contacted by the property owner, a few hours later, by text to say it is not available, spend almost 2 hours and spoke to 3 agents asking for my money back and to be compensated for the difficulties this caused and was told initially that I would have to go to the property owner to get my money back, then told they would do it for me. 3rd agent terminated the call. Three days later I checked and no refund so called again. The agent said that no refund has been done because there was an error. She said she would deal with it and it would take 5-7 working days to get my money. I challenged this as unfair, saying that I should not have to wait 2 weeks for money that should not have been taken in the first place. She said that was the fault of my bank! A really disappointing first experience with VRBO. Booked through Hotels.com.
read more

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