Review (August 2025)
3.76M
Estimated Revenue
49.84k
Website Visitors
3.3/5
Trustpilot Score
What do we know about Hostelbookers?
Estimated Revenue (2020)
$3.76M
Total Employees
24
Founded
2004
Industry
Leisure Travel Tourism
About
Hostelbookers: Youth hostels and Cheap Hotels in over 3,500 travel destinations! Book a Hostel or Cheap Hotel with no booking fee. Best online deals with our lowest price guarantee..
What is Hostelbookers's Revenue?
Hostelbookers's estimated revenue for 2024 is $3.76M.
What does Hostelbookers do?
Since its launch in 2004, HostelBookers has grown from strength to strength and now stands as a globally recognised brand in the competitive online industry. Hostelbookers.com is still the only major online budget provider that doesn't charge a booking fee and its website caters to over 25 million highly targeted users annually. With almost 20,000 quality budget properties - from hostels to guesthouses, hotels and apartments - in over 3,000 destinations worldwide, HostelBookers has a breadth of service that satisfies the demands of all stakeholders: business partners, member properties and customers alike. In addition to the quantity of budget accommodation on offer, no one else in the industry matches HostelBookers portfolio: the rigorous selection and review process marries maximum availability with the best quality accommodation available per destination. In the distribution area, Hostelbookers provide a great opportunity for online affiliates, travel agents and other business partners to book from its unique inventory, using the latest advanced API or XML solutions.
What are the monthly traffic metrics for Hostelbookers?
6/mo Traffic Growth
35.70%
All Time Traffic Growth
Create Free Account
Monthly Hits
50k
Time on Site
0.3Mins
Pages per Visit
1.0
Bounce Rate
78%
How fast is Hostelbookers growing?
Hostelbookers has grown by 37.2% in the last 6 months according to SimilarWeb.
How do people interact with Hostelbookers?
Last month, Hostelbookers received 50k visitors who spent an average of 0.3 minutes on the website and visited 1.0 different pages per session. Overall, 78% of people bounce on the first visit.
How do people find Hostelbookers?
12.7k people (26%) visit Hostelbookers directly. 35.8k (72%) people search for them in Google. Whereas, 497.1 (1%) discover Hostelbookers through Facebook, Reddit, and YouTube. 0 (0%) visitors come from Hostelbookers's email newsletters. Finally, 0 (0.0%) people come from affiliates and or paid referrals.
Who uses Hostelbookers?
Hostelbookers's top market is the United States and they receive 8.8k (17.7%) people.Then the 2nd is United Kingdom with 5.4k (10.9%).The 3rd is is Germany with 4k (8.1%).
Traffic Growth (last 6 months)
What do Hostelbookers's customers say about them?
Review Score
3.3/5
Total Reviews
9021
Info
HostelBookers5 Star
15.0%
4 Star
5.0%
3 Star
5.0%
2 Star
0.0%
1 Star
75.0%
Read reviews that mention
Diego J. Monjes Palacios
Quite dodgy company/customer service
Reviewed on 2019-08-07T12:52:54
Quite dodgy company/customer service. We booked a nice hotel with good reviews in Istanbul,Turkey included an insurance in case we want to cancel last minute. On the day of the booking, we arrived to a filthy hotel, with dirty towels, broken furniture, cracks in wall and holes in the ceiling. When contacted the customer service they said to stay 1 day to make the review and the problem will be solved the next day. The next day after quite a bad breakfast (eggs not cooked and with poo in the shell, old ham, dirty dishes), we called again to be told nothing can be done as we already started the lodging. We had to book another rooms via another website. Quite bad experience and no help received from this company.
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John Hausman
Made booking for a hostel Nakel Yenu in…
Reviewed on 2018-07-16T02:53:26
Made booking for a hostel Nakel Yenu in El Calafate in Patagonia. Place got great reviews but actualstay was horrible.
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Janvanluce
Terrible and fake website
Reviewed on 2018-04-22T21:38:45
Terrible and fake website. You can see on the first page:,, no service fee”, no booking fees/charge ; both lies.I have checked my bank account and after my reservation there is only one charge - from hostelworld ( hostelworld, Hostelsdotcom and hostelbookers are
owned by the same company.
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Jerry Jones
Hostelbookers is a scam site, Avoid at all costs
Reviewed on 2017-04-21T13:46:56
My mum died 4 days before I was to travel to Amsterdam. I booked a room through Hostelbookers at The Quentin England Hotel,Amsterdam. I was to arrive on Monday 24 April for 2 nights. I paid the booking fee of €23 which I knew I wouldn't get back if I cancelled but tried to cancel my reservation 3 days before I was to arrive in Amsterdam and all I got was problems. I cancelled within the 48 hour limit but neither the hotel or Hostelbookers would accept the 48 hour limit and said that this particular hotel needed 72 hours. I asked Hostelbookers to send me a link to the page where it stated that the limit was 72 hours and I got no reply. Hostel bookers then took almost €70 off the credit card number which I gave them when I booked even though I refused. This is theft and the company Hostelbookers is a scam site. Don't trust them and please spread the word. I have reported the company to VISA and the police.
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Simon 'Syd' Rawcliffe
Very poor standards
Reviewed on 2017-04-03T11:07:13
Very poor standards. I booked into a property in Dubrovnik and was advised by Hostelbookers that as my credit card expired before the date of travel,I needed to contact the hostel DIRECT as soon as my new credit arrived. I did exactly as instructed but found that the hostel had cancelled almost immediately that I had booked, and had then sent me notification via an extremely unprofessional e-mail with no heading nor booking reference. Unsurprisingly, this went straight into my spam folder.
Now this is NOT Hostelbookers fault but it certainly isn't mine and, having thought that everything was organised,through no fault of my own, I find myself without accommodation and that the many other cheaper options are no longer available.
Why, oh why, did HostelBookers not simply say from the outset that you can't book accommodation if the credit card is due to expire?Customer services are brusque and impolite, stating that the case is now closed and that they have refunded the deposit that they have held onto since last November. They imply that the fault is mine as the e-mail went into spam, but this is not a problem that I usually encounter with the many holidays that I book.
Will be looking to use other regular suppliers in the future.....
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Martin M
Very unhelpful, wont respond to my messages.
Reviewed on 2017-01-24T14:37:42.363
I had a mixup with a booking, I asked for it to be canceled, and no one responded to me for a few days.I realized I wouldn't get my deposit back so I asked to rescind my cancelation, I figured that since no one got back to me that meant it wasn't canceled yet. However that is when the hotel and hostelbookers got involved, basically they then started trying to cancel the order, and I asked who do I talk to to stop that and both said the other was in charge of the order. it ended up getting canceled, fine... miscommunication. However, it still shows up on my hostelbookers account as being booked, so I sent them an email to get rid of it. I want to make sure it's gone. I've sent many emails to confirm, and its been a few weeks and they wont get rid of it so I don't know if im going to get charged for the whole booking despite it being canceled. No emails, no replys, and I keep contacting them. I wouldn't trust them, especially going to another country.
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Freya Hopper
Fine as long as nothing goes wrong
Reviewed on 2017-01-13T10:37:33.152
I made a booking in error and wanted to cancel almost immediately (within hours). I would have hoped for a more forgiving policy on this,for example giving you 24 hours grace. However, because I had not paid the (quite expensive) payment protection, I have to let them keep their 20% booking fee.
Given that, you can imagine I have been a bit annoyed by the complete hands off attitude of the hostelbookers.com customer service. I had been unable to contact the hostel, despite numerous attempts over two weeks. The contact details on the hostelbookers website are inaccurate (phone number invalid) and I couldn't get any response even from details taken directly from the hostel's own website. (It later transpired that the hostel was closed that month.) What's Hostelbookers response to this? It is my responsibility to contact them. My only reason for going through a trusted broker rather than booking directly with the hostel is so that I can actually trust the customer service. In this instance, my 20% fee just seems to be being spent on sending deflectionary emails.
While I hear that hostelbookers.com policy is that I need to contact the hostel directly and therefore this lack of response is fault of the hostel rather than them, I would disagree. I would argue that my minimum expectation as a customer is that they would help me when there is a problem. I would also expect them to verify contact details with the hostel before publishing on their website rather than saying it is the hostels responsibility. What am I paying my 20% fee to them for if they do not even do these things?
(please note, if I seem to be labouring the point about why I feel HostelBookers is in the wrong rather than just the hostel, it is because hostelbookers.com has already attempted to remove this review once. I therefore strongly believe that this review remains valid)
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Fiona Le Ny
AVOID THIS COMPANY!!!
Reviewed on 2016-12-04T22:21:38
Please DO NOT BOOK with HostelBookers. They are fine if you don't want to change or cancel,but the minute you need to do one of these, all hell breaks loose! I changed my itinerary so needed to cancel one of my hostels, but found this was impossible to do through HostelBookers - you are told to contact the hostel directly. So I did this (it was in Japan), and the hostel kindly cancelled the booking. All done, I thought. But then I looked at my account on HostelBookers, and saw the booking was still there! And two months later, it still is!! Even worse, it now says that I have been to the hostel (I didn't) and that I have paid 5,262.40 Japanese yen to the hostel!! (I hope I haven't, as I didn't go there - but this is where it gets worrying!). Have HostelBookers taken my money? Has the hostel taken my money? I'm not sure, as the booking is still on my account, and I haven't received all the credit card bills for the holiday yet. I have contacted HostelBookers at least 4 times already and asked them to take this rogue booking off my account, but they say it is impossible. Then I tried to close my account, but this is also impossible. I am so glad that I booked all my other hostels for this trip with other companies, not HostelBookers. If you use them, expect a lot of stress and worry if you need to change your plans. I will certainly never book with them again.
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