Review (August 2025)

Secure hosted email with custom domain. shared calendars, chat, storage, documents & apps. the only solution integrated and working together in one screen.

10k

Estimated Revenue

119.32k

Website Visitors

2.9/5

Trustpilot Score

What are the monthly traffic metrics for Icewarp?

6/mo Traffic Growth

26.10%

All Time Traffic Growth

Create Free Account

Monthly Hits

119k

Time on Site

1.4Mins

Bounce Rate

76%

How fast is Icewarp growing?

Icewarp has grown by 23.0% in the last 6 months according to SimilarWeb.

How do people interact with Icewarp?

Last month, Icewarp received 119k visitors who spent an average of 1.4 minutes on the website and visited 2.0 different pages per session. Overall, 76% of people bounce on the first visit.

How do people find Icewarp?

24.5k people (21%) visit Icewarp directly. 81k (68%) people search for them in Google. Whereas, 0 (0%) discover Icewarp through Facebook, Reddit, and YouTube. 667.5 (1%) visitors come from Icewarp's email newsletters. Finally, 5.5k (4.6%) people come from affiliates and or paid referrals.

Who uses Icewarp?

Icewarp's top market is the Malaysia and they receive 14.3k (12.0%) people.
Then the 2nd is United States with 12.1k (10.1%).
The 3rd is is India with 11.7k (9.8%).

Traffic Growth (last 6 months)

All Traffic Source

Country Share

Traffic Growth (last 12 months)

See 12/mo Traffic Stats

What are Icewarp's ads on Google?

Google Ads

IceWarp Email Hosting | All in One Solution‎

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https://www.icewarp.com/segments/

Get 200 GB Email, 1 TB File storage per user! Minimum 10 users. Cost effective · Easy management · Cloud storage · All features in 1 system

IceWarp® Email Server | My Email & Collaboration Hub | IceWarp.com‎

https://www.icewarp.com/product/email-and-calendaring-lp-v2/

Secure emails, real-time collaboration, cloud storage and desktop tools. Try now! Trial - $0.00 - Free · More Professional - $7.00/mo All Apps & features Standard - $3.90 Medium tier Lite - $2.50/mo Basic features

Hosted email for business - IceWarp Email & Collaboration - icewarp.com‎

https://www.icewarp.com/pricing/

Intuitive web interface for Email, Documents, IM, Calendars and Conferencing! E-mail server · Chat · Filestorage · Calendars

What do Icewarp's customers say about them?

Review Score

2.9/5

Total Reviews

2

Info

IceWarp
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2 Star
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1 Star
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Read reviews that mention
Tom Cross

Worst Tech Support EVER!!!

Reviewed on 2021-02-09T19:45:16

I inherited my Icewarp server and after relocating the box to new host, did a clean install of Win Server 2016 Essentials and fresh install of Icewarp.Things worked well for awhile and then there was an update - Deep Castle 2 build 3. Immediately, IW started throwing fatal PHP errors and ODBC (yes!) errors. I could no longer see my user message queues, the blacklist/whitelist database would not show any entries later than ?/?/2019 and more. For more than a month I have been trying to get support. Their Zendesk support system has totally broken down with email threads all over the place with one guy saying this, another that, etc. All in all, this has been the WORST support I've ever had to deal with (elder geek here). Currently, I'm in a pi**ing match with one tech telling me that another tech had responded last week and I'm supposed to reply to that email to get a remote support session....and on and on! As fine as their software may be, the support business model has completely broken down unless you are on their $3600+ annual support plan (oh, that gets you only 8 hours of support, 5 days/week). We didn't buy the SLA support and I don't expect IW to drop everything to support me for every little configuration issue. But, when the IW code is throwing errors, I expect someone to be fixing it soon.
read more
Chris

If you do one thing - avoid IceWarp

Reviewed on 2020-02-22T11:01:12

I am surprised there are not more reviews about this service. I was looking for an alternative to GMail and these guys pop-up.Straight away the sales were arguing with the support about whether I should be assisted with migration. Eventually a lame attempt at supporting me was offered by sales which failed and no support was offered. So I paid for my own migration support - it turns our GMail have their own migration service - but IceWarp didn't even mention it. Migration took around 3 weeks - once completed someone from support help me finalise, but the service had their temporary domain name, not our own?? When I queried it, the response was that I should have been clearer! I am not sure if there is any client out there looking for their temporary domain name in their emails. The support guy didn't care, eventually, a support guy in the US picked it up and solved it for us. The support are very under qualified. Having spent 3 weeks - I pushed on. There were several other incidents, but let me share the best. Immediately we were having deliverability issues. One was that Hotmail and other MSM addresses were rejecting our emails and our mitigation. We made multiple attempts (the same thing in reality) but MSN were adamant. As we had just taken on the service and not sent out so much as a newsletter - there must have been spam sent by someone else - we needed a new solution. The support person, Petr, told us: "So if there been some spam, it must be from your accounts." That's enough. He then used some technical jargon about what he could offer, without any support on how or when it could be implemented, or the potential impact on delivery. This is the worst service I have signed up for, I was promised a call by head of support. I'll leave you to guess what happened there. It's supposed to be a business solution. The support was so bad, and it would have cost them a lot less that the impact of this review to sort it out. Please please please - seek an alternative if you don't want to waste a month of your time and effort.
read more

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