Review (April 2024)
Visit one of inchcape's car dealerships today. over 100 dealerships nationwide, offering new, approved used & car servicing. all cars with finance available.
10k
Estimated Revenue
285.21k
Website Visitors
3.8/5
Trustpilot Score
What are the monthly traffic metrics for Inchcape?
6/mo Traffic Growth
-25.60%
All Time Traffic Growth
Create Free Account
Monthly Hits
285k
Time on Site
3.6Mins
Pages per Visit
4.0
Bounce Rate
53%
How fast is Inchcape growing?
Inchcape has grown by -15.1% in the last 6 months according to SimilarWeb.
How do people interact with Inchcape?
Last month, Inchcape received 285k visitors who spent an average of 3.6 minutes on the website and visited 4.0 different pages per session. Overall, 53% of people bounce on the first visit.
How do people find Inchcape?
58.1k people (20%) visit Inchcape directly. 200k (70%) people search for them in Google. Whereas, 2.3k (1%) discover Inchcape through Facebook, Reddit, and YouTube. 4.6k (2%) visitors come from Inchcape's email newsletters. Finally, 0 (0.0%) people come from affiliates and or paid referrals.
Who uses Inchcape?
Inchcape's top market is the United Kingdom and they receive 258.8k (90.8%) people.Then the 2nd is United States with 5.8k (2.1%).The 3rd is is India with 1.8k (0.6%).
Traffic Growth (last 6 months)
What do Inchcape's customers say about them?
Review Score
3.8/5
Total Reviews
14328
5 Star
45.0%
4 Star
10.0%
3 Star
15.0%
2 Star
10.0%
1 Star
20.0%
Read reviews that mention
Dan.M
False advertising!
Reviewed on 2021-10-11T15:54:27
I'm amazed at the shocking level of service we received from a VW dealer! A car we purchased was advertised with features that were not actually present.We have been chasing for 4 months now for a resolution and getting nowhere. We are not looking into small claims court to resolve - that's where we are at. Really terrible service and not to be trusted. Dealt with Adrian Kimber and we wish we hadn't!
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Brian Reay
Excellent service by the Sales Team in…
Reviewed on 2021-10-11T13:47:24
Excellent service by the Sales Team in difficult circumstances.
Ben
Great service
Reviewed on 2021-10-11T12:33:15
Great service. Very helfpul and friendly staff who explained everything required technically.
Hollie Williams
Love the car but unfortunately the…
Reviewed on 2021-10-11T11:53:20
Love the car but unfortunately the collection felt unprepared. The salesmen didn't know where the car was and it took over 2 hours for hand over.wished it was a little more of a "luxury" experience overall.
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Mr John Parker
Had my Xf sportbrake in Inchcape derby…
Reviewed on 2021-10-09T09:06:45
Had my Xf sportbrake in Inchcape derby for service and first mot firstly I asked them to check stop/start it was on work to be done sheet but not on my invoice,I know why this is because it’s a fault with battery and because car is still under warranty until end of October and battery replacement would be free of charge.
Secondly when I got home and checked mot they have entered mileage wrong car has only done 14979 mot cert says 17979.
I have phoned derby and keep getting told someone from servicing will get back to me but I get no response
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Pat bottomley
5* thanks
Reviewed on 2021-10-08T17:40:49
Thank you Simon for making my experience amazing.
Professional, kind and patient
Ryan Hedge
If you like being let down like a slow…
Reviewed on 2021-10-08T17:06:36
If you like being let down like a slow releasing birthday ballon then come here, if not I would totally avoid.I first looked to purchase my car in late April this year. I saw the car online and set off from Rotherham to Inchcape Altrincham, a some 100 round trip and 4 hours of my time.
When I arrived I was created by a salesman who I now know to be called Jordan. Jordan was superb and promised me the world on the car that I wanted to purchase and I felt reassured and happy that I had chosen the right company.
However, Jordan’s PROMISES are to be taken with a pinch of salt to say the least. I was let down three times by Jordan and this company no one seems to care?
BROKEN PROMISE #1
Having drove for the best part of an hour and a half we arrived and began to look at the car. The car was exactly what I wanted but had a few things that needed addressing. The car only had 5 months MOT remaining and as part of the deal I asked Jordan could I have 12 months on it. Jordan said yes. I later returned the following week with my girlfriend to collect the vehicle and asked Jordan had he done the MOT to which Jordan said yes, and that he even went into details how it went. I left that day thinking I had 12 months MOT on my car. HOWEVER! I later discovered a few weeks later that Jordan had straight up lied and broken his PROMISE, there had been no MOT done to the car. I contacted Jordan and inquired about this. He said that the only way he could sort it, is if I bring the car back and have the MOT done there. I said, why should I have to add 100 miles on to my car and waste a day for your incompetence and broken PROMISE? I said to Jordan that I could take it to a local recognised VW shop a few miles from my house to address the issue but this was not an option for him. Instead I have had to pay for my own MOT because of Jordan’s incompetence.
BROKEN PROMISE #2
When I attended the first time to see about the car, I test drove it and noticed that the air conditioning was making a funny noise and I was not happy about this. I spoke to Jordan and said, before I purchase this car I would like this issue addressing. Jordan once again PROMISED me that this would be addressed before I came to collect my vehicle in a weeks time. Once I collected the vehicle I asked had this been done? Jordan once again answered with a resounding YES!
However, this had not been done. I had been driving the vehicle a few weeks and noticed that the noise kept continuing, I phoned Inchcape up and we had the same conversation as the MOT. However, this time I just dealt with the matter myself and attend a garage to fix the issues. Another day wasted by Jordan’s broken PROMISE’s.
I have since hear that Jordan has ‘left’ the company and this is probably the most unsurprising thing of it all.
BROKEN PROMISE #3
Finally, I chose VW as I had been recommend them due to their customer care and their great warranties that they offer. So when I took my car a few months later to an independent garage (even though I should’ve had 12 months MOT on the car, but we can thank Jordan for that one). I found out that the welding on my exhaust needed replacing. I remember that I had 12 months Warrant with VW for issues exactly like this and contacted Inchcape regarding this matter as they had PROMISED this when I purchased my car. When I spoke to Inchcape they said yes this is covered under your warranty and even better I could take it to my local VW garage in Doncaster. I thought, well least 1 out of 3 issues being resolved is better than nothing. I then contacted Hayslden Doncaster and asked to book this in under my warranty only to be told…. This was not covered under my warranty and furthermore I would have to pay the privilege of £109 diagnostic fee to see if it is. Even thought the part in question is £50 and supposed covered under my warranty by VW as INCHCAPE by INCHCAPE.
Overall, I would avoid VW all together and would actively tell others to do the same especially at Inchcape. I have tried contacting several people within the organisation about this and no one seems to bothered and if they do ring you, it’ll be a few weeks on a random Tuesday after being PROMISED they’ll ring you back the same day…..
I hope that others that read this understand my frustration and look to go elsewhere and maybe for once the management will actually sort things with me after reading this. Having contacted head office of VW I have been told
to contact INCHCAPE directly to no success, but I hope some area manager in a office reads this.
Ryan Hedge
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Mahesh
Brilliant service by Leon
Reviewed on 2021-10-07T10:06:03
Brilliant service by Leon I bought the car by just looking at the pictures and the service which I gotfrom him was brilliant when I came to pick the car up he also give excellent customer service and sorted everything out for me
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