Minus 5 stars. Avoid these criminals
Reviewed on 2021-03-31T18:32:17
We purchased a Samsung A51 from SKY for our son in November 2020. Fast forward to March 2021 and his phone started giving off a burning smell and felt hot to the touch.The phone was immediately switched off then restarted a while later by myself. When the device restarted I could not establish an internet connection via wifi or mobile data. We reported this to SKY and they arranged for us to send the device off to be repaired.
This so called repair company have basically accused us of 'microwaving' the device and therefore voiding it's warranty.
My son was literally playing a game on his phone not trying to cook it.
They have sent the device back and we're in the process of having Samsung diagnose and investigate why this happened to the phone.
When the report comes back with the real reason why the phone started burning we will pursue the matter further. No way are we letting this lie. Absolute crooks, avoid like the plague.read more
Appalling customer service
Reviewed on 2021-03-27T12:00:37
This company does not understand what customer service is and does not care.
I think the problem is,they are too big. They don't care about customers because there's always someone else waiting to take your place.
Because of their size, they can afford to give very good pricing. But you know what, price is not everything.
As a business, I will not be using them again. I would rather spend slightly more and get decent service.
Oh, and I am still awaiting an £800+ refund from them....read more
Reviewed on 2021-02-25T17:20:59
I have sent off my laptop for repair. They promised me an estimated 5 days for the repair to take.It is now coming up to 4 weeks and I don’t have my device back. All the information regarding to the status of my repair has been retrieved on my side via phone calls.
Would not recommend using their repair services in the slightestread more
Reviewed on 2021-02-16T07:21:35
This is the worse Company, that has ever repaired my products.
very bad phone service and no response to my email.My products are not repaired they got lost and i get no help from Ingrammicro. I don’t know why Apple collaborate with them.read more
Reviewed on 2021-02-03T00:11:05
HORRIBLE! DO NOT DO BUSINESS WITH THEM, SAVE YOURSELF THE HEADACHE!
I have been running a business here in…
Reviewed on 2021-02-02T03:36:51
I have been running a business here in Syd for over 20yrs and I have never ever encountered any company that is run and operated by a bunch of incompetent staff.Every single order I have made with INGRAM M has had an issue, either missing on delivery, missing on a few items, account dept chasing me for $$ when all along I have paid yet, no one knows where and why my payment had gone missing or went into a different accounting platform (EXCUSES!!),
I have no Account Mngr, then one day I have, then 6 months I no longer have, then the sales person whom you made orders 2 months ago is no longer with the company... etc
Now, I am chasing for my credit to be returned to me, and once again, I am chasing my own tail. the very same person who is looking after the issues concerning my account, who also informed me that he will take care of my issues, is now asking "What" credit?? - GO FIGURE!!read more
Most ignorant company I have ever had…
Reviewed on 2021-01-21T12:57:24
Most ignorant company I have ever had the displeasure of dealing with. 3 emails about an item they have of mine and not one reply.Nothing at all. Disgraceful customer service. Best thing they could do would be to shut their doors for good.
Do not deal with this company if you can avoid it.read more
Heard from a source that this business…
Reviewed on 2021-01-07T07:00:37
Heard from a source that this business is making an employee work from the office when they can work from home.Childcare now needs to be sent to a person whom is meant to be shielding. Awful company.read more