Review (August 2025)
Build great customer relationships every step of the journey with intercom.
150M
Estimated Revenue
149.95k
Website Visitors
3.3/5
Trustpilot Score
What do we know about Intercom?
Estimated Revenue (2020)
$150M
Total Funding
$291.82M
Total Employees
980
Founded
2011
Industry
Internet
Last Funding Date
Other Jan 2021
Location
San Francisco, United States
About
Intercom: Build better customer relationships through conversational, messenger-based experiences with Intercom.
What is Intercom's Revenue?
Intercom's estimated revenue for 2024 is $150M.
What does Intercom do?
Communication has changed for people. It's changed for businesses, too. Intercom is the only suite of customer messaging products that drives growth at every stage of the customer lifecycle—across acquisition, engagement, and support. Today more than 30,000 businesses use Intercom to connect with a billion people worldwide.
What are the monthly traffic metrics for Intercom?
6/mo Traffic Growth
-1.40%
All Time Traffic Growth
Create Free Account
Monthly Hits
150k
Time on Site
1.2Mins
Pages per Visit
1.0
Bounce Rate
67%
How fast is Intercom growing?
Intercom has grown by -32.8% in the last 6 months according to SimilarWeb.
How do people interact with Intercom?
Last month, Intercom received 150k visitors who spent an average of 1.2 minutes on the website and visited 1.0 different pages per session. Overall, 67% of people bounce on the first visit.
How do people find Intercom?
112.2k people (75%) visit Intercom directly. 10.6k (7%) people search for them in Google. Whereas, 625.7 (0%) discover Intercom through Facebook, Reddit, and YouTube. 17.1k (11%) visitors come from Intercom's email newsletters. Finally, 0 (0.0%) people come from affiliates and or paid referrals.
Who uses Intercom?
Intercom's top market is the United States and they receive 61k (40.7%) people.Then the 2nd is Ireland with 26.6k (17.7%).The 3rd is is Japan with 9.6k (6.4%).
Traffic Growth (last 6 months)
What do Intercom's customers say about them?
Review Score
3.3/5
Total Reviews
278
Info
Intercom5 Star
30.0%
4 Star
25.0%
3 Star
0.0%
2 Star
5.0%
1 Star
40.0%
Read reviews that mention
Valentina Staicu
Excellent service
Reviewed on 2021-05-20T18:24:15
Excellent service
Alexey
Not recommended to deal with Intercom
Reviewed on 2021-05-15T17:44:30
A very complex and confusing messenger with an extremely inconvenient interface. There is no support for different languages in the interface.An extremely inconvenient way to track incoming chats and the inability to track visitors on the site.
It is impossible to customize many things for yourself. such as notification sound, hotkeys, interface. How can i set everything up?
The loading speed of incoming chats is much lower than that of similar programs. Not worth your attention.
read more
Constantinos Yenis
Such as SCAM with their pricing plan…
Reviewed on 2021-05-05T08:18:58
Such as SCAM with their pricing plan changes. We use them for 5 years now and their pricing techniques are shady.They doubled their pricing 'by mistake' and they don't even dare to answer!
read more
Bo Wigstrand
The app is a great help for us to get…
Reviewed on 2021-05-01T08:54:56
The app is a great help for us to get new and help our existing customers.
It has increased ourCall-to-action a lot!
read more
Chris Iglesia
NOT WORTH THE MONEY
Reviewed on 2021-04-22T20:02:01
NOT WORTH THE MONEY
If you are a small business or a startup company this company is not for you.They will only cater to multi-million dollar corporations.
I signed up for The Early Stage Program (lets you have 'ALL' the bells and whistles at a steep discount) and got accepted the same day.
I go and try to set up my messenger for my brands and when you try to set it up it says that feature is unavailable.
That is a very key feature in my opinion since my company would be using it on more than one domain and as a start-up, you are trying to get as many quality leads as possible and have an outstanding customer experience.
HOWEVER...
They do not offer this at all. They make you sign up for more than one plan (plan=workspace)
Plus the kicker... They praise the automation is so well, perfect for support, but when it comes down to when you're a customer and use their own product. A day later someone from the Sales department says they can't help me since it is not their department and they transfer me to a different team. BUT instead of just a few moments it took a whole day just to get someone from their team to tell me I have to have multiple subscriptions or have an annual contract with them in order to get the branding messaging.
Very, very ineffective, and will be looking for other alternatives as there are plenty out there!
The only thing that is cool is the sleek look of it and the chatbot.
Buyer beware!
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Aubree Dorr
DocStation loves Intercom!
Reviewed on 2021-04-15T20:17:22
Intercom works great as a communication and resource library tool for DocStation. Our users appreciate being able to get in touch with our support team quickly,and we love the messaging and analytics the platform provides. We'd definitely recommend Intercom.
read more
Jonathan
The tool is great, and the support was attentive
Reviewed on 2021-04-09T02:36:12
This review was negative in the beginning, because we had issues communicating with their support.However after posting here they came back to us and helped us solve the situation and been very flexible on the terms of the contract, to finally give us a plan that fits our company stage and financing capabilities - without any negotiation.
Last year I could notice some inflexibility so I was quick to post a negative review as I was thinking things didn't change, but it seems to have changed and it is greatly appreciated.
Thanks for your support Laura, you changed a negative review into a very positive one and won a loyal customer.
read more
Olga Voigt
It does the job
Reviewed on 2021-04-08T17:54:01
It does the job, but the system UI is a little bit confusing. Hard to set up bots and manage automated flows.Hard to organize flows so that notifications about chats from various websites, pages and products go to various departments (e.g. Support vs Sales).
read more
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