Review (August 2025)
Ionos » the brand by 1&1 for mail, domains and websites – we are the leading european web host and specialist for cloud solutions.
1.5B
Estimated Revenue
4.18M
Website Visitors
3.7/5
Trustpilot Score
What do we know about Reece Production Group?
Estimated Revenue (2020)
$1.5B
Total Employees
3
Founded
2003
Industry
Events Services
Location
Maldon, United Kingdom
About
Reece Production Group: IONOS » The brand by 1&1 for Mail, Domains and Websites – We are the leading European Web Host and Specialist for Cloud Solutions.
What is Reece Production Group's Revenue?
Reece Production Group's estimated revenue for 2024 is $1.5B.
What does Reece Production Group do?
You might not even know what you want yet, but you've found a company of nice people with tonnes of knowledge and fifteen years of hands-on experience of events, audio-video equipment, lighting, music, and everything that goes with it. Essex AV Hire - providing high-quality audio, lighting, and video equipment for hire and installations Reece Productions - turnkey event production services reecemedia - video production, live streaming, digital design Charlie Mike Nine - pop up music shop & local gigs
What are the monthly traffic metrics for Ionos?
6/mo Traffic Growth
4.10%
All Time Traffic Growth
Create Free Account
Monthly Hits
4M
Time on Site
6.7Mins
Pages per Visit
6.0
Bounce Rate
25%
How fast is Ionos growing?
Ionos has grown by -5.5% in the last 6 months according to SimilarWeb.
How do people interact with Ionos?
Last month, Ionos received 4M visitors who spent an average of 6.7 minutes on the website and visited 6.0 different pages per session. Overall, 25% of people bounce on the first visit.
How do people find Ionos?
2.6M people (62%) visit Ionos directly. 1.1M (26%) people search for them in Google. Whereas, 155k (4%) discover Ionos through Facebook, Reddit, and YouTube. 258.6k (6%) visitors come from Ionos's email newsletters. Finally, 15.5k (0.4%) people come from affiliates and or paid referrals.
Who uses Ionos?
Ionos's top market is the United Kingdom and they receive 3.8M (90.6%) people.Then the 2nd is Ethiopia with 56.8k (1.4%).The 3rd is is India with 54.5k (1.3%).
Traffic Growth (last 6 months)
What do Ionos's customers say about them?
Review Score
3.7/5
Total Reviews
7159
Info
IONOS | ionos.co.uk5 Star
55.0%
4 Star
5.0%
3 Star
0.0%
2 Star
5.0%
1 Star
35.0%
Read reviews that mention
N Hayden
Simple so far
Reviewed on 2021-05-19T21:02:17
Simple so far
Amanda Jones
Diabolical
Reviewed on 2021-05-19T18:06:51
No customer service, they only want your money. I registered a domain name purely for a small hobby but was contacted by IONOS pushing me to do more.I explained this was simply for a hobby and I did not want to spend any money. I was offered during an unsolicited call, a FREE 6 months of a web builder service which when I looked at it briefly was so confusing I did no more. I absolutely do NOT remember being told that I had to cancel this part of the service within 30 days. The whole point was that it was free for 6 months, "I'll tell you what I'm going to do, I'll give you 6 months free so you can have a play with it" I cancelled the domain name as I didn't want to take it further and was quite happy to pay the £1.20 per month until the end of the contract. What I didn't realise however, was that the 6 months free web builder package would be chargeable after the 6 months whether or not I had cancelled. I haven't even logged in for months so any audit rail will show that. All I have been told by "customer service" is that because the terms of the contract are as they are, on my dashboard apparently and would have been discussed in the telephone call, there is nothing I can do so I am now being charged £24 per month for 6 months.
Despite my protestations they have told me that this is it, and now no further comment.
I am absolutely furious with IONOS and would describe their sales practise as predatory.
read more
Sam
Predatory Sales Contracts
Reviewed on 2021-05-19T09:57:25
After charging me for months for a rolling service I never activated ( I thought it was just a 1 month free trial- as described on the phone by sales)I agreed to pay a final £60 to settle the account and close it- otherwise they would get debt collectors involved! It was agreed on the phone with customer support that if I provided new card details (old one expired) that the matter would be considered closed. Next day I receive an invoice for more services and the account has not been closed. Customer service won't pick up the phone. Despicable behaviour all round. Considering legal action.
read more
Carla
Good excellent service
Reviewed on 2021-05-18T22:23:22
Good excellent service
Louis
Horrific company to deal with, domain ransom as a business!
Reviewed on 2021-05-18T09:49:02
Horrific company to deal with, do not expect to speak with anyone technical who isn’t fixed to a support script like a train on a railroad.Support is a joke and no escalation path exists for issues. I strongly advise against running any form of critical service with them. A domain was accidentally allowed to expire (I know fool on us), luckily, we were able to repurchase it before it was returned to market. However, and this is a big one! IONOS run their own domain ransom scheme, in which they mark the domain premium and charge an extortionate fee to release it prior to going back to market. We paid this fee, for them to take 3+ weeks and still counting at the time of this review to add it back to our account. Escalation after escalation, “it’s with our domain admin team the highest point of escalation” we were told. But here is the kicker, DNS records show that the registrar is IONOS (never left in fact) so the only people responsible for holding our domain at ransom is them. So currently we are out of pocket and still have no domain which we have owned for over 10. Its by design that this company monitors domains for expiry and deliberately takes ownership and parks them for a high ransom fee. When we first started using this company nothing like this existed, this is an aggressive business practise and frankly we will be taking all our business elsewhere. I would strongly advise you do the same.
read more
Anne Kitchin
Customers cannot speak to anyone senior
Reviewed on 2021-05-17T23:43:47
I actually wrote an IONOS operative a really nice review a couple of weeks ago because he had been so helpful assisting me in setting up my site.However, having gone through the devastating experience of losing all my emails a few days ago when I switched from one contract to another, I find myself in the position of having a very different take on things.
I had had an old website building tool with this company for about 6 years and wanted to change to a new one, which I arranged with them. Not knowing much about websites once I had planned the new site, I asked the customer service operative to help me "go live". He advised that when going live, I would lose data from the old product. I believe that at the time, I explained that this was fine and that I had copied all the information from my website to the new one. That was certainly what I understood from the situation. If he had said, "And you will lose all your emails as well," of course I would have done something about this. But the word data, when we had just been discussing my website did not suggest to me that all my emails would be lost as well. It might do to a tech-savvy person but aren't IONOS website builders targeted at people without much knowledge?
Shouldn't they keep back ups of all emails for a while at least in case (as happened with me) you go on your emails one morning as I did, only to find that they have disappeared? Because of the way the billing system works, it actually appeared as though everything was OK for the first 2 weeks when I was live with the new site- it was only on the morning that the old contract expired that the emails were lost .At that point I found out that the operative had not attached the domain name to the new contract either. It seems that somehow I was live with the new website builder, my emails were running off the old contract and the site was only live because the domain, too, was running on the old contract (I really don't know how a reasonably intelligent person- although not tech savvy - could be expected to understand this very complicated situation). Indeed most of the people I have spoken to at IONOS do not seem to be able to understand it either and they can't seem to put you on to anyone who can either.
I have been told they may have kept a back up for 7 days (we are day 5 today) but there is no chance of speaking to anyone senior about this to check that they have searched properly- I'd like someone senior who I hope will pull out all the stops to find my information before that 7 days elapses but they won't let me speak to anyone! I am desperate to find out whether they can recover this information (all my business dealings for around 6 years) and if that can be done by someone experienced in the company (however inconvenient that search would be for IONOS) I'd like to know. But with apparently no chance of anyone senior speaking to me, I am in a helpless position.
I understand that this has been referred to the complaints department whose turnaround time is up to 14 days. Come on guys! By then you'll tell me that you're very sorry and the data WAS recoverable, but since the 7 days have elapsed I'm too late!! Please contact me!!!!!!!!!!!!!!!!
I remain a very, very unhappy customer.
read more
Jake L
You will have to pay to cancel contract after you don't use domains
Reviewed on 2021-05-17T13:29:17
I ordered two domains via IONOS and used them for a while. When I went out of the business related to these domains I just stopped paying for them.With all other domain registrars I have been working with that usually means that the registrar would free the domains after a period of time. IONOS kept sending me invoices for several months and finally passed the collection of the "debt" to a debt collection agency. I find this behaviour totally misleading and frustrating. I will tell everyone to avoid using IONOS services.
read more
Keaton Ball
Awful
Reviewed on 2021-05-17T11:54:01
Awful, unhelpful, money snatchers, kept putting me through to different departments, useless
You May Also Find These Company Reviews Interesting
Vouchercloud
Save money on your shopping with the uk's favourite voucher website. discover savings online, or grab our app and get the best offers straight to your phone!... More
Category
E-commerce and Shopping