Review (August 2025)
11.86B
Estimated Revenue
1.11M
Website Visitors
3.2/5
Trustpilot Score
What do we know about Japan Airlines?
What is Japan Airlines's Revenue?
Japan Airlines's estimated revenue for 2024 is $11.86B.
What does Japan Airlines do?
Japan Airlines (JAL) was founded in 1951 and became Japan's first international airline. A member of the oneworld® alliance, JAL connects more than 349 airports in 54 countries and regions together with its codeshare partners, with a modern fleet of more than 230 aircraft. JAL Mileage Bank (JMB), a global loyalty program, has reached over 29 million members worldwide. JAL is proud to have been named a SKYTRAX 5-Star airline for 2018 and 2019, including receiving the prestigious award for 'Best Economy Class in the World'; JAL is also recognized as the only 5-time World No. 1 in on-time arrival performance among major international airlines. An airline with a rich history and a reputation for defining the essence of traditional Japanese hospitality, JAL is committed to providing guests with the highest levels of flight safety and supreme quality in every aspect of its service. JAL aspires to provide an elevated travel experience that heightens your senses and aims to become the most preferred airline in the world.
What are the monthly traffic metrics for Jal?
6/mo Traffic Growth
-10.70%
All Time Traffic Growth
Create Free Account
Monthly Hits
1M
Time on Site
2.3Mins
Pages per Visit
2.0
Bounce Rate
58%
How fast is Jal growing?
Jal has grown by 4.7% in the last 6 months according to SimilarWeb.
How do people interact with Jal?
Last month, Jal received 1M visitors who spent an average of 2.3 minutes on the website and visited 2.0 different pages per session. Overall, 58% of people bounce on the first visit.
How do people find Jal?
548.2k people (50%) visit Jal directly. 259.8k (23%) people search for them in Google. Whereas, 3.2k (0%) discover Jal through Facebook, Reddit, and YouTube. 48.9k (4%) visitors come from Jal's email newsletters. Finally, 0 (0.0%) people come from affiliates and or paid referrals.
Who uses Jal?
Jal's top market is the Japan and they receive 930.8k (84.1%) people.Then the 2nd is United States with 100.7k (9.1%).The 3rd is is Thailand with 9.5k (0.9%).
Traffic Growth (last 6 months)
What are Jal's ads on Google?
Google Ads
jal.com - Japan Airlines Official Site - Special fares to Japan
https://www.ar.jal.com/arl/en/
Book now and enjoy the Japanese hospitality throughout your journey. Enjoy Japanese cuisine · World’s No.1 Economy Seat · No.1 On-Time Performance · Inflight Wi-Fi Destinations: Japan, South East Asia, Australia, China, Europe
jal.com - Japan Airlines Official Site - Experience the finest comfort
https://www.ar.jal.com/arl/en/
Book now and enjoy the Japanese hospitality throughout your journey. Inflight Wi-Fi · World’s No.1 Economy Seat · Enjoy Japanese cuisine · No.1 On-Time Performance Destinations: Japan, South East Asia, Australia, China, Europe
jal.com - Japan Airlines Official Site - Experience the finest comfort
https://www.ar.jal.com/arl/en/
Book now and enjoy the Japanese hospitality throughout your journey. Inflight Wi-Fi · No.1 On-Time Performance · Enjoy Japanese cuisine · World’s No.1 Economy Seat Destinations: Japan, South East Asia, Australia, China, Europe
jal.com - Japan Airlines Official Site - Experience the finest comfort
https://www.ar.jal.com/arl/en/
Book now and enjoy the Japanese hospitality throughout your journey. No.1 On-Time Performance · World’s No.1 Economy Seat · Enjoy Japanese cuisine · Inflight Wi-Fi Destinations: Japan, South East Asia, Australia, China, Europe
Official-Japan Airlines™ - jal.com
http://www.ar.jal.com/arl/en/jfk/?yk=11_00000&sl=11_0185
Book With JAL & Discover More Give Japan Airlines a Try No.1 On-Time Performance · World’s No.1 Economy Seat · Free Wi-Fi in Japan Destinations: Japan, South East Asia, Australia, China, Europe
What do Jal's customers say about them?
Review Score
3.2/5
Total Reviews
17
Info
Japan Airlines5 Star
69.2%
4 Star
0.0%
3 Star
0.0%
2 Star
0.0%
1 Star
30.8%
Read reviews that mention
Misty Faucheux
Terrible, terrible customer service
Reviewed on 2021-04-07T20:17:45
I received an email saying my flight was cancelled and I was eligible for a refund.I process the refund since I believed my flight was cancelled, and I was charged $300. I call the company and say that. The first guy is completely rude. The second person is trying to help me. I send her the email. In tiny print, there are exclusions, which I missed. Apparently, my flight wasn’t cancelled, but I missed that in the email. I ask to speak to a supervisor who basically tells me that they can’t offer anything since it’s my fault for cancelling. I would have kept the flight. I asked for even a rebook or a credit to rebook. Nothing. Never use this airlines. Terrible.
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Pinchen Family
Amazing customer experience in every way
Reviewed on 2021-03-23T23:37:42
Amazing customer experience at every stage of my journey ... great check in experience, great waiting lounge,great flight, great food, great everything! In particular, a very kind member of JAL ground staff was waiting for me when I arrived at Frankfurt Airport to guide me from one side of the airport to my connection at the other, to make sure I didn't miss my connecting flight. All the check in and ground staff and cabin crew were very kind and polite, making my journey to Japan an absolute pleasure, even in these difficult days of air travel. Thank you, JAL!
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Chizuko Finn
JAL SHOPPING REVIEW :
Reviewed on 2021-01-09T00:51:21
JAL SHOPPING REVIEW :
I’m extremely disappointed with their service.
My dear friend sent me “ mentaiko” from Japan using JAL SHOPPING.It was left at my front door without advanced delivery notification. It was spoiled without any dry ice in the cardboard box. I contacted JAL , and they promised me to resend it to me in two weeks. However i did not receive it on the day they promised . Moreover I called them to update the problems I had , but they did not even called me back as of today .
Very disappointed customer C F
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Steffen Bech Balle
Extremely satisfied. Will use them again
Reviewed on 2020-07-12T14:59:19
I travelled to Tokyo from Denmark twice, and it really was an excellent experience. Great service,enough room between the seats on both axes (very important for huge man like me), extremely comfy seats, great expedition times, and good/relevant information before and after the flight.
Next time, I am definitely flying with Japan Airlines again. Thanks for a good and memorable trip.
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Mike83
Excellent first experience
Reviewed on 2020-05-22T13:19:31
My flight was from Vladivostok, Russia to Tokyo, Japan, March 1, 2020. It was the first time I traveled with Japan Airlines.It was an excellent flight, without problems and all the Japan Airlines staff really friendly, educated and respecting all the COVID-19 regulations.
The meal was really delicious, maybe because I am a sushi fan, it was a really tasty meal.
Definitely an airline I will consider next time if the option is available.
Thank you guys.
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Michele
Thank you JAL. Very helpful
Reviewed on 2020-04-22T19:17:36
Everyone is already stress due this covid-19 but still there are people that instead of understanding the situation,they are taking advantage of it. I got a message from asap tickets (travel agency) that my parents flight is cancelled and need to rebook it. I keep calling them and after how many days they response to me. They want me to pay extra to rebook the flight. I already told them that I got an email from JAL it's free to rebook but they didn't understand it. It took weeks and still the ending is I'm going to pay. I called JAL to asked for help and the 1st person who answer the phone last april 17, he is so nice and helpful. He transfer me to peter the JAL agent for reservations. Peter is so friendly and helpful. Of all the stress we are going through, he help us to make it light. He rebook the tickets for free. Today ASAP tickets agent -kidlat called me and saying that still I need to pay. I told him o already talk to JAL directly and he said maybe it's a scam. I called again the JAL and peter is the one who answer again and he show me all the details and even help me give assign seat for my parents. JAL staff specially peter, you don't know what we are going through right now and I am suffering some medical/emotional issues, your help is really a big deal to me. You took some of the heavy burden that I have in my shoulder. I learned my lesson now. Next time book a ticket directly to JAL no more agency ? thank you.thank you so much. Seeing my parents not stress in their flight anymore is priceless. God bless you all.
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Mike Hunter
I'D USE JAPAN AIRLINES AGAIN IN A FLASH - full refund made for flight I couldn't take due to coronavirus
Reviewed on 2020-04-21T09:25:09
I booked two flights with Japan Airlines, one directly with the airline and another through an agent.The direct booking was done very efficiently and I could understand the web page perfectly well in English. However, I was unable to use either flight owing to the coronavirus world lockdown.
I wasn't able to process a refund on-line using my JAL account as I was required to speak to a JAL agent. Fearing that I'd never get through, I called JAL via Skype, got through to someone relatively quickly, and my refund was quickly and efficiently processed, and the credit made to my credit card account was made within a week.
Bearing in mind most other airlines are not refunding flights and offering vouchers at best, total credit and respect, this is very impressive from Japan Airlines, the hallmark of a company with deep ethics and an awareness of their moral responsibilities to customers. I hope to return to Japan soon and will definitely be using JAL again. Thank you JAL.
JAL also confirmed that they had refunded a JAL flight I'd booked through agents, Kiwi.com and that I should contact them for the refund. But that's an entirely different story - see my Kiwi.com review on Trustpilot.
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AFM Kamal Chowdhury
Denied to refund/reschedule a booking for a flight shifted by Japan Airlines during COVID-19
Reviewed on 2020-04-08T09:29:57
I booked a Japan Airlines ticket via Travelgenio.com for a flight from Singapore to Los Angeles via Tokyo on 4-5 April 2020.I got an email from Travelgenio on 01-Apr-2020 that the schedule of the connecting flight from Tokyo to Los Angeles is shifted to 7th April 2020. That means I would have to stay two days in Tokyo before flying for Los Angeles. As a frequent traveller, I experienced similar changes in connecting flight schedule twice before. In 2016, my wife and I booked a Thai Airways ticket to travel from Sydney to Dhaka via Bangkok, while the connecting flight from Bangkok to Dhaka was shifted by a day. The Thai Airways than offered us either to stay in a Hotel overnight or reschedule the flight. As it was a normal situation, we preferred to stay in the Hotel. Similarly, in 2011, I was offered to stay in a Hotel in Kuala Lumpur for a delayed connecting flight of Malaysian Airlines from Dhaka to Schiphol via Kuala Lumpur. However, surprisingly, I was not offered any such alternative either from Japan Airlines or the travel agent for the change in flight schedule. In the current situation of COVID-19 pandemic, staying Tokyo for two days involves health risk as well as challenges due to travel restriction and citywide lockdowns. Therefore, I tried to contact Travelgenio right-away, but they did not respond. Then, I called the Japan Airlines customer service, explained my concern about the change, and was advised to contact Travelgenio if I want to cancel or reschedule the flight. Since then, I have been consistently trying to reach Travelgenio, but unfortunately, they never responded. I then requested Japan Airlines that they do have responsibility as the flight schedule was changed by them. However, they have been simply denying this responsibility and just asked to contact the travel agent. Now, I am in a helpless situation on top of the stress and worry due to COVID-19.
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