Review (March 2024)

Shop wayfair for a zillion things home across all styles and budgets. 5,000 brands of furniture, lighting, cookware, and more. free shipping on most items.

13.01B

Estimated Revenue

124.75M

Website Visitors

1.4/5

Trustpilot Score

What do we know about Wayfair?

Estimated Revenue (2020)

$13.01B

Total Employees

12000

Founded

2002

Industry

Retail

Location

Boston, United States

About

Wayfair: Shop Wayfair for A Zillion Things Home across all styles and budgets. 5,000 brands of furniture, lighting, cookware, and more. Free Shipping on most items.

Social Links

Alexa Ranking: 326

What is Wayfair's Revenue?

Wayfair's estimated revenue for 2023 is $13.01B.

What does Wayfair do?

Wayfair believes everyone should live in a home they love. Through technology and innovation, Wayfair makes it possible for shoppers to quickly and easily find exactly what they want from a selection of more than 22 million items across home furnishings, décor, home improvement, housewares, and more. Committed to delighting its customers every step of the way, Wayfair is reinventing the way people shop for their homes – from product discovery to final delivery. For more information, visit wayfair.com/careers and follow @WayfairAtWork on Twitter, Instagram, and Facebook.

What are the monthly traffic metrics for Wayfair?

6/mo Traffic Growth

15.50%

All Time Traffic Growth

Create Free Account

Monthly Hits

125M

Time on Site

5.1Mins

Bounce Rate

50%

How fast is Wayfair growing?

Wayfair has grown by -4.8% in the last 6 months according to SimilarWeb.

How do people interact with Wayfair?

Last month, Wayfair received 125M visitors who spent an average of 5.1 minutes on the website and visited 6.0 different pages per session. Overall, 50% of people bounce on the first visit.

How do people find Wayfair?

45.8M people (37%) visit Wayfair directly. 63.3M (51%) people search for them in Google. Whereas, 4.5M (4%) discover Wayfair through Facebook, Reddit, and YouTube. 3.5M (3%) visitors come from Wayfair's email newsletters. Finally, 5.9M (4.7%) people come from affiliates and or paid referrals.

Who uses Wayfair?

Wayfair's top market is the United States and they receive 119.9M (96.1%) people.
Then the 2nd is Canada with 1.1M (0.9%).
The 3rd is is United Kingdom with 643.6k (0.5%).

Traffic Growth (last 6 months)

All Traffic Source

Country Share

Traffic Growth (last 12 months)

See 12/mo Traffic Stats

What are Wayfair's ads on Google?

Google Ads

Wayfair Computer Desk - Up To 70% Off Computer Desk

https://www.wayfair.com/furniture/sb1/computer-desks-c1780384-a72822~267947.html

Writing Desks, Office Desks, Any Desks. Thousands of Styles Ship Fast and Free. Fast, Free Delivery – Even on Big Stuff. Save on Thousands of Desks. Up to 70% Off.

Wayfair Furniture & Home Décor | Save Up To 70% Off Top Brands‎

https://www.wayfair.com/gateway.php

Free Shipping on Orders Over $49. Shop Furniture, Home Décor, Cookware & More! 2-Day Shipping.

Wayfair® New York Furniture - Wayfair.com‎

https://www.wayfair.com/gateway.php

Up To 70% Off Top Brands & Styles! Free Shipping On Orders Over $49

wayfair.com - Wayfair: Official Site - A Zillion Things Home‎

https://www.wayfair.com/

Décor for Every Style & Budget. Even Yours.

Wayfair TV Stand | Free & Fast Delivery Over $49 | wayfair.com‎

https://www.wayfair.com/furniture/sb0/tv-stands-entertainment-centers-c1868409.html

- Return policy: Most items 30+ days Free 2-Day Shipping on Thousands of TV Stands. Plus, Shop Today's New Sales! Top Brands & Styles.

What do Wayfair's customers say about them?

Review Score

1.4/5

Total Reviews

2247

Info

Wayfair USA

[email protected]

1-877-Wayfair

5 Star
0.0%
4 Star
0.0%
3 Star
0.0%
2 Star
15.0%
1 Star
85.0%
Read reviews that mention
Damaris Abi Picazo

no customer satisfaction guarantee

Reviewed on 2021-04-07T02:20:43

My furniture arrived with heavy scratches. I contacted Wayfair, sent photos, and they never responded.I've been reaching out again about it, and still no response. It seems like they don't care much once they've gotten your payment.
read more
elvin cruz

Delivery show a month a half later

Reviewed on 2021-04-07T01:14:51

Delivery show a month a half later. Don't buy from this company false advertising in theirdelivery.
read more
Gabbi

AWFUL DELIVERY AND CUSTOMER SERVICE!

Reviewed on 2021-04-06T18:20:23

Ordered a step 2 swing set, they delivered two of the same box. Missing half the swing set.It took them over a week to send on Box 1 so I could have a complete set and I was responsible for getting rid of the second box that I didn’t need. A very large , 100 pound box that I would need to rent a truck to get rid of. I got a $30 refund to cover that cost. Every person there had the worst customer service skills and I was constantly told “someone would be back in touch with me about the issues”. Even managers had no clue how to deal with my situation. Days later I would then have to reach out again and retell the whole situation to someone new. Such a waste of my time and money! NEVER ORDER FROM THEM!
read more
Vic Johnson

Logistics and packaging is a nightmare

Reviewed on 2021-04-06T17:34:29

I ordered an item. Unfortunately Wayfair uses FedEx, which is the worst logistics carrier ever and has gotten worse.The item is fine, but I wasn't given any transparent tracking information, tried to refuse the delivery because the box was opened/shredded and was delivered on the wrong date, but the driver refused my refusal (!). I lodged a complaint with FedEx about the driver, but also called Wayfair and they said "we tell our customers to never refuse a delivery because we can't guarantee we can refund your money." What? Wayfair would be better off to just become an FBA and get access to Amazon's amazing logistics network.
read more
elisabeth vieira

WAYFAIR used to be my go to shopping…

Reviewed on 2021-04-06T16:44:58

WAYFAIR used to be my go to shopping site for my business. Quality was always uncertain since many items arrived damaged.But usually customer service addressed any issues quickly and efficiently. Some of the items (8 out of the 10) in the recent order i placed arrived damaged but this time dealing with their so-called "Executive Resolutions Team" was a NIGHTMARE. I was forced to go through someone who was NOT responsive and NOT capable of resolving the issue efficiently. Even after I told the agent that it was the worst experience I have had with Wayfair the person didn't care and ignored my concerns. I repeatedly asked to deal with someone else and was told that I couldnt because I was 'assigned' to this person. I have never seen such a broken process. Left such a bad impression that from now on I will go out of my way NOT to shop at Wayfair.
read more
Jose C

Very unprofessional and not…

Reviewed on 2021-04-06T14:50:35

Very unprofessional and not trustworthy. They always mislead you and never can provide a solution.I ordered a new bed and they lost a package in transit. I was advised an ETA by a representative but the ETA was incorrect. Had to wait additional days and my installlation appt had to be rescheduled. Once i received all the pieces, the day of installation the gentleman did not show up. I was told theres nothing they can do about it and they would need to see when they can set a new appt. Im basically still having to sleep in my couch in my new home till the installtion is done. would not recomment this company. Share with everyone to shop somewheere else.
read more
Daijah Shuman

Bad service

Reviewed on 2021-04-06T14:24:37

Bad service, rude customer services, they do not care about their customers. I tired to give them thebenefit of the doubt but I now understand why people was telling me not to order though wayfair
read more
Cheryl DiBenedetti

I used to shop here but won’t anymore

Reviewed on 2021-04-05T23:19:36

I used to shop here but won’t anymore. Tried to cancel an item I ordered within an hour and they wouldn’t let me.Lost my business
read more

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