Kathmandu Review (March 2026)
Kathmandu offers a premium range of outdoor clothing, footwear, accessories and gear for men, women and kids. Get adventure-ready and shop online today!
Kathmandu offers a premium range of outdoor clothing, footwear, accessories and gear for men, women and kids. Get adventure-ready and shop online today!
What is Kathmandu's Revenue?
Kathmandu's estimated revenue is $533M.
What does Kathmandu do?
Kathmandu offers a premium range of outdoor clothing, footwear, accessories and gear for men, women and kids. Get adventure-ready and shop online today!
Making things right ✅️
Hi my name is Kerry Wallace from New Zealand, approx 6 months ago I purchased shilajit gummies from Kathmandu, that experience was very disappointing and hence I wrote a review with a rating of 1 Kathmandu have responded well hence the 5 star rating. Meliska contacted me and terminated the auto subscription as I had been trying do for many months. Meliska also refunded the amount which was taken from my Bank account without my ok. Meliska also appogised on behalf of Kathmandu and also offered product discount . I rated this a 5 star simply because Kathmandu fronted up , acknowledging the fragility of customer relations and taking full responsibility in putting it right . Re- establishing trust. I have no problem with the product but how I and many others were treated as a customer. My trust Kathmandu has got there people, process and company values right has given me confidence to continue using shilajit. Which I intend to do. Kind Regards Kerry Wallace
Brought a pair of your boots and travel…
Brought a pair of your boots and travel gear plus a pack to ride a motor bike across mongolia. Your equipment never let me down. Nothing broke. Tore or gave up in anyway.I have a few photos of your equipment. Very robust and comfortable. I was very impressed. Thanks for the service and the ladies in Gisborne excelled them selves.
I had such a wonderful experience at…Masterton Wairarapa Kathmandu Branch
I had such a wonderful experience at the Masterton, Kathmandu store, with a lovely young lady, Emily. The store was warm, clean, tidy and I was greeted with a smile & "hello, 👋 how are you today?" within the first 3-5 seconds I walked in, which made me feel very welcome. At first she asked if I was interested in anything particular or just happy to brouse. I was quite happy to look, but she was there if I needed her. Once I had a look around, I did call her over, Emily was so great, so knowledgeable, very accommodating, if they didn't have the size or style I wanted she was happy to get it from another store. I have never felt so comfortable, being a bigger lady I didn't feel ashamed of my size once, like I do in other shops. Thank you for such a wonderful shopping experience. Definitely go back in when Emily is working.😊
Love shopping their Stuff.
Love shopping their Bottles, T shirts and Rain Wear Jackets from them....either via Newmarket Store or via Store in Henderson or via Click and Collect.... All of my experiences have been 5 stars.
Prices are rising (as with everything…
Prices are rising (as with everything else) but the quality at least continues to impress
Awful customer service
We bought a pair of trail runners a couple of months ago from Kathmandu, but the lining developed large holes within a month of wear, and from only being used lightly. I have never seen anything like that, even in cheap brands. Brought them in to store and was told it was normal wear and tear and they would not even ask the manufacturer to consider it under warranty. I also contacted online customer service, it has now been over a month and still no response, despite following up multiple times. I even contacted the manufacturer directly and they confirmed that they would have considered the claim but that it needs to be lodged by the retailer, and they copied in Kathmandu in the email, but still no response. We used to shop there a lot, but this has really put me off.
Forced membership to get displayed price
My experience in store was rather good actually, with a lovely staff member helping me out. This review is more directed at the company itself as they appear to have articles of clothing on hefty $200 discounts only if you sign up to be a member. I find this tactic to be a rather dirty way of enforcing people to sign up with companies loyalty schemes.
Travel Bag Hybrid Trolley V5 50L 2024 UNSTABLE
Disappointed with purchase of this travel bag intended for many trips overseas, BUT after just one trip, would return it if I could. It's an unstable swiveler when packed with even just 12-15kg - given even the smallest turn it swivels on the handle. Also the (only two) wheels are too small for the size of the bag and this dosn't help. Highly recommend you do not purchase. I'll be looking for a better option from another company!
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