Review (August 2025)

Explore our great selection of destinations around the world. compare, book and manage your kenya airways flights. check-in online and book a hotel for your trip.

10k

Estimated Revenue

676.68k

Website Visitors

1.8/5

Trustpilot Score

What are the monthly traffic metrics for Kenya-airways?

6/mo Traffic Growth

9.30%

All Time Traffic Growth

Create Free Account

Monthly Hits

677k

Time on Site

4.2Mins

Bounce Rate

38%

How fast is Kenya-airways growing?

Kenya-airways has grown by -33.7% in the last 6 months according to SimilarWeb.

How do people interact with Kenya-airways?

Last month, Kenya-airways received 677k visitors who spent an average of 4.2 minutes on the website and visited 4.0 different pages per session. Overall, 38% of people bounce on the first visit.

How do people find Kenya-airways?

190.5k people (28%) visit Kenya-airways directly. 451k (67%) people search for them in Google. Whereas, 14.4k (2%) discover Kenya-airways through Facebook, Reddit, and YouTube. 9.1k (1%) visitors come from Kenya-airways's email newsletters. Finally, 798.6 (0.1%) people come from affiliates and or paid referrals.

Who uses Kenya-airways?

Kenya-airways's top market is the Kenya and they receive 228.8k (33.8%) people.
Then the 2nd is United States with 88.7k (13.1%).
The 3rd is is United Kingdom with 63.6k (9.4%).

Traffic Growth (last 6 months)

All Traffic Source

Country Share

Traffic Growth (last 12 months)

See 12/mo Traffic Stats

What are Kenya-airways's ads on Google?

Google Ads

Kenya Airways Official Site | KQ Africa's Leading Airline‎

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Book Kenya Airways Flights - Book Your Flight Today

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Get the VIP treatment when you upgrade to Sky Priority or a luxurious business class seat. Enjoy excellent service with a caring African touch. Start saving on flights today! Seat Upgrades. Africa Flights. Business Class Flights. Premium Africa Carrier.

Kenya Airways Online Booking | Booking Information Online‎

https://www.kenya-airways.com/

Book Your Next Adventure with Kenya Airways. Great Deals and Destinations! Available for You 24/7. Africa's Leading Airline. Save up to 50% The Pride Of Africa. Types: One Way, Return, Multi Destination.

Book Kenya Airways Flights - Fly Kenya Airways

https://www.kenya-airways.com/

Enjoy excellent service with a caring African touch. Start saving on flights today! Fly from New York with Kenya Airways and connect with leading destinations. Business Class Flights. Premium Africa Carrier. Africa Flights. Seat Upgrades.

Kenya-airways.com - Kenya Airways - The Pride of Africa‎

https://www.kenya-airways.com/cd/

Ultra-modern fleet, low prices. Book Your Airline Tickets Now! Book Your Next Adventure with Kenya Airways. Great Deals and Destinations! Save up to 50% Africa's Leading Airline. Available for You 24/7. Types: One Way, Return, Multi Destination.

What do Kenya-airways's customers say about them?

Review Score

1.8/5

Total Reviews

76

Info

Kenya Airways

[email protected]

+254711024747

Nairobi

5 Star
20.0%
4 Star
5.0%
3 Star
0.0%
2 Star
0.0%
1 Star
75.0%
Read reviews that mention
Peter R Bayley

Refund

Reviewed on 2021-05-24T12:02:24

I booked 2 tickets to Zimbabwe in April 2019. This flight was cancelled. I have written numerous to Flight Centre (which is who I booked through)I keep getting replies that they cannot refund me until Kenya Airways repay the agent. I know of quite a lot of people who had their flights cancelled and they have been refunded. What is the problem with KLM??
read more
Arnold Opiyo Samwel

best african airline out there

Reviewed on 2021-05-13T20:08:15

best african airline out there
Peg Mimo

Half of my luggage was stolen on arrival

Reviewed on 2021-05-12T19:34:28

Half of my luggage was stolen on arrival
pria

KENYA AIRWAYS ARE THIEVES

Reviewed on 2021-04-17T11:32:01

I had domestic flights booked with Kenya airways in May 2020 and I booked it just before the pandemic hit.Kenya airways are refusing to give me a refund knowing full well I can’t get to Kenya as the UK has been in lockdown since! BA gave me a no quibble refund knowing I wouldn’t be able to get to Kenya Kenya airways offered me a 1 year only voucher but guess what, I can’t even get to the country!! Our government won’t let us leave. This was meant to be a trip for my 70 year old mother’s birthday as she left Kenya 50 years ago and she will never be able to return yet they are so selfish and will not give me back my £600 which is classed as theft by the way, they cancelled the flights. I think this behaviour and service is appalling. You can’t just be stealing peoples money to fill your fat pockets. I want my money back!!!!!!
read more
Aaron Lowe

Mis sold

Reviewed on 2021-04-14T17:42:44

Mis sold. Told we can rebook before 2021 May 12 for free up to one year from date of rebooking.We have two witnesses to this. Agent denies everything. If they hadn't lied we wouldn't have bought the ticket. Mis sold. Was told by Kampala office that refund request would fail. They are crooks. If Trustpilot ask us to prove we are customers, we will.
read more
Ali Amar

Worst airline when it comes to cancellations/ refunds

Reviewed on 2021-04-12T03:53:43

I booked a flight through budget air last year in Oct which was cancelled on short notice very close to my flight date and the options given to me had minimum 4 day lay overs.I decided to request for a refund, little did I know that this was going to take ages. Budget air was also very unresponsive and kept saying kQ was taking care of my refund. 6 months later, I now receive a notification that my tickets are not refundable !!!! What happened to the policy that was running before today? What happened to the refund that was being processed for over 6 months???? Where is my money?? Well, I have been given two options , a travel voucher and something else I’m not even sure about. And they still did not give guidance of what I need to do to ensure I benefit from my own money before their policy changes again!! This right here is the worst airline when it comes to cancellations and processing refunds. Stay away!!
read more
Steve daly

A great way to fly - great service every time

Reviewed on 2021-04-03T13:23:19

I have flown with Kenya Airways every time I have travelled to and from Nairobi. That is surely proof of the excellent service that I have always received,that I keep returning to them. From check-in to arrival at the other end I have never been able to fault their service and attention to detail. Even when my wife found that nothing on the dinner menu suited her palate, as all the dishes had spicy overtones, the cabin crew bent over backwards to ensure that she had something to eat. Where other airlines might have adopted a take it or leave it attitude, Kenya Airways excelled. I have always found Kenyans to be very helpful and friendly, and this shows in Kenya Airways' cabin crew and ground staff every time. Asante sana Kenya Airways.
read more
Victor Mackay

Kenya Airways gives run around when trying to get a refund for a flight they cancelled

Reviewed on 2021-03-10T06:31:03

After a "flight disruption" from Kenya Airways neither the airline nor Travelgenio will refund me for services not delivered After a "flight disruption" from by Kenya Airways,with no alternative flights bookable despite them saying so, and after waiting a year, for monetary compensation and not vouchers, something the airline said they would do, they have now passed the buck to the travel agency stating the "office of issue" is with them and not the airline that cancelled the flight If I had cent for every support case incedent number, I would have had my money back for the service they did not provide!
read more

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