customer service is a joke.
Reviewed on 2021-04-09T08:47:17
Part of my order was a pack of tea towels (SKU TEA3P) but I received tea towels SKU TTT which are a cheaper product and not what I ordered.I thought maybe it was a mistake so emailed to chase it up on 2 separate occasions and tried phoning but have still not received a reply over a week ago.
There was no note in with the delivery to say whether the original item ordered was out of stock and so had been substituted with a cheaper item and neither had the additional cost I paid been credited.
I looked on the website on how to return and you pay the postage and if they consider it their mistake they will refund the postage when they refund the item.
It is easier to keep the item and put it down to experience, and for that reason I would not recommend nor use this company again.read more
Reviewed on 2021-04-01T15:53:06
The cotton dressing gown I ordered is really good quality.
Great product and great service
Reviewed on 2021-04-01T12:27:02
Great product and great service. Original product ordered was lost in transit, Marni at customer service organised a replacement that turned up in time for my wife's birthday.I would highly recommend and use them again.read more
Very disappointed my order was delayed…
Reviewed on 2021-03-27T23:32:41
Very disappointed my order was delayed twice and still not received it on the 2nd date they stated.So cancelled my order and asked for a full refund. Waiting for reply.read more
Excellent quality; very good pricing.
Reviewed on 2021-03-27T21:44:20
Did a bit of research to find the best reviewed bedding supplier, with good-value prices.So I went with King of Cotton. They also do EU sizes, that fit my Ikea beds, so that's a big help.
I was not disappointed, the quality was excellent, and everything was well packaged and delivered fast. Plus as I subscribed to their newsletter, I got a code for a 10% discount.
Tip: When you receive your order, you will also get a voucher for 15% off your next order!read more
Another very well received gift,hugely…
Reviewed on 2021-03-25T15:40:44
Another very well received gift,hugely appreciated and impressive due to it being so fluffy!
Everything arrived very promptly
Reviewed on 2021-03-25T08:57:40
Everything arrived very promptly. Good quality. Will use again
Wonderful service and the best bath robes on the market
Reviewed on 2021-03-24T16:21:04
Wonderful service! I was gifted a robe for Christmas which turned out to be the loveliest plush bath robe.I decided to buy one for my mum for Mother's Day too who also absolutely loves her new robe. Highly recommend!read more
