Review (August 2025)
La perla | lingerie, sleepwear & swimwear
121.5M
Estimated Revenue
323.41k
Website Visitors
2.7/5
Trustpilot Score
What do we know about La Perla?
What is La Perla's Revenue?
La Perla's estimated revenue for 2024 is $121.5M.
What does La Perla do?
La Perla Fashion Holding N.V. specializes in the creation, manufacture and marketing of luxury lingerie articles, nightwear, beachwear, ready-to-wear and accessories for men and women.
What are the monthly traffic metrics for Laperla?
6/mo Traffic Growth
9.40%
All Time Traffic Growth
Create Free Account
Monthly Hits
323k
Time on Site
1.5Mins
Pages per Visit
3.0
Bounce Rate
49%
How fast is Laperla growing?
Laperla has grown by -20.4% in the last 6 months according to SimilarWeb.
How do people interact with Laperla?
Last month, Laperla received 323k visitors who spent an average of 1.5 minutes on the website and visited 3.0 different pages per session. Overall, 49% of people bounce on the first visit.
How do people find Laperla?
76.1k people (24%) visit Laperla directly. 227.1k (70%) people search for them in Google. Whereas, 7.3k (2%) discover Laperla through Facebook, Reddit, and YouTube. 730 (0%) visitors come from Laperla's email newsletters. Finally, 679.7 (0.2%) people come from affiliates and or paid referrals.
Who uses Laperla?
Laperla's top market is the United States and they receive 139.1k (43.0%) people.Then the 2nd is United Kingdom with 30.7k (9.5%).The 3rd is is Italy with 30.1k (9.3%).
Traffic Growth (last 6 months)
What do Laperla's customers say about them?
Review Score
2.7/5
Total Reviews
12
Info
La Perla5 Star
11.1%
4 Star
11.1%
3 Star
0.0%
2 Star
0.0%
1 Star
77.8%
Read reviews that mention
Anna
Poor customer service
Reviewed on 2021-01-20T11:44:18
Poor customer service, rude attitude when complained about, no replies for 3 weeks for broken items,the quality of items not at all as expected, if voucher offered then within 2 days expiry date. Disappointment and no offer for a compensation!
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Victoria Archer
A speedy reply emailed from customer…
Reviewed on 2021-01-08T15:24:49
A speedy reply emailed from customer service when I had a question and my order was shipped quicklywith express delivery.
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Customer
Buyer beware...I bought a supremely…
Reviewed on 2021-01-04T22:11:19
Buyer beware...I bought a supremely expensive full price item online and they sent the wrong size.I emailed to no avail and tried multiple times to call—their line was either busy or went to a ‘mailbox is full’ message. I mean. The so called 28-day return requires you set up an account for which customer service is required—they have to approve your request and send you a pro-forma email to make the return. Why would anyone ever want to buy from this company??? There’s bad customer service and then there’s scam-level get it together. Go through a secondary retailer if you must buy this brand. Fair warning.
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customer
Disaster
Reviewed on 2020-12-17T09:29:11
Disaster. Placed an order during Black Friday sale, get an email from them TWO WEEKS LATER that my order has been cancelled,due to no stock. Offers me 50% off any full-price item, place another order, get an email the next day sorry order cancelled due to lack of stock. What the actual, La Perla? Won't be placing any more orders any time soon. No response to three customer support emails either asking to confirm order status. Plus, the website checkout is glitchy with impossible to understand error messages. Get a grip, La Perla - you're running a sh** show.
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Jewel Zhu
Bad operation, worse customer service
Reviewed on 2020-11-10T23:56:49
I bought a $700 sleepwear for my wife, but La Perla shipped the wrong color. I then requested to return the item,yet it took me couple visits to resolve the problem with FedEx international shipping. I didn't receive the refund 5 days after the tracking information indicated the package has been delivered, so I called my bank to stop the payment. 3 days later, I was contacted by La Perla customer service agent asking me why I would have done that and wasting her time. Sorry? You sent me the wrong item, costed my time to go to FedEx center during pandemic and not refunding the payment on time, so your time is valuable, but mine isn't?
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La Estrella de Sevilla
silk underwear
Reviewed on 2020-10-29T17:32:50
Ordered silk underwear, when I received it, the silk bra had a little scratch. This bra costs £400 and it wasn’t in perfect condition,even though I ordered it from the original store. I have no words for it. I had to call DHL to arrange the return. Today I received a phone bill £20 for calling DHL. First they sent me faulty scratched bra worth £400, then I had to call DHL and the phone call costed me £20. Never again will I deal with La Perla. They completely lost there reputation for me.
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G Jane
The best styles for women
Reviewed on 2019-11-19T02:29:01
The best styles for women.
Just wish you had more affordable options. Really love La Perla.
Andrew
La Perla Disgusting customer service
Reviewed on 2018-05-24T17:29:27
Disgusting customer service. Do not refund which you find out on small print on your receipt at which time it is too late.Absolute con artists. They will sell you at extortionate prices but they are not stupid enough to give you a refund buying back over priced rubbish of course not. Obnoxious disgusting staff after you have made an expensive purchase they turn tail on you. AVOID.
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