Many Issues with Liquid Web
Reviewed on 2021-04-23T18:35:55
We used to be with Wiredtree (great company) which was purchased by Liquid Web. Since then we have seen our monthly cost go up and quality of service go down.Our "Managed Server" was hit by WordPress hackers, so we asked support for help. They told us we had to buy a separate "Security" package so that they could help us. We were desperate so we did, but they took days to implement and restore issues from the hackers. We ended up losing many clients. Then, our server was coming up on EOL OS and needed to be upgraded, so we asked them to do that but they told us we need to buy a second server to migrate our current server to the new server. So now they are charging us double for the same service. We had enough of this company and are moving on. We would not recommend Liquid Web.read more
Reviewed on 2021-04-12T17:36:55
someone hit the button for automatic SSL/Certificate and wasted our certificate for exchange mail server.Now we have to solve that problem.
I find features on the account that aren't available, only a promise for future completion. the support desk hasn't solved any problems for me yet.read more
I had an unexpected problem that I needed help with, and I got that help instantly.
Reviewed on 2021-04-12T16:56:23
I had an unexpected problem that I caused. I contacted support and clicked the talk to a human link.As in other cases the respondent told me how I could correct the problem. I tried it, and it worked instantly.
I'm still getting used to my new Centos7 server, and I could create more problems. It's great to know that your excellent support staff will be there to help when/if those problems arise.read more
Best business decision I ever made
Reviewed on 2021-04-08T19:57:40
Moving my client sites to Liquid Web is seriously the best decision I've ever made.I had been with a few discount hosts in the past and was continuously being let down by both the product and service. So I did some investigating and found Liquid Web. Anytime I need support or an answer to 'why is this happening?' they really come through for me. I would - and do - recommend them!read more
Reviewed on 2021-03-25T16:40:17
thanks!
Fast site. Normal support. Standard conditions. Normal equipment.
Reviewed on 2021-03-19T02:01:19
thank!
Fast service. Price norms. I liked the support. Quite good conditions. Server norms.
You could not have a better partner…
Reviewed on 2021-03-02T18:53:16
You could not have a better partner than Liquid Web! Liquid Web has always been awesome in its support teams,they have some of the best tech support people on the planet. The Sales team is also amazing.
The biggest reason and the one that I am most grateful for, and why I would recommend Liquid Web is that like many companies we were devastated by the Covid-19 pandemic as were all of our clients most of which are music festivals and nightclubs.
Liquid Web had a choice to make, to kill my servers when I could not pay my bill or not, I am so happy they chose not to, they helped me save our sites and our client's websites that we host. We are still in a tough spot but we would be out of business if it were not for Liquid Web's understanding and support.
Thank You Liquid Webread more
Worst sales team ever. Totally clueless and rude.
Reviewed on 2021-03-01T16:30:30
I contacted LiquidWeb to inquire about hosting services. They did not get back to me for several days.Then a man named Chris called me at 6am and woke me up. I told him that he woke me up. He said, "No worry, I will call you later." No apology at all. When I woke up, I called and asked to speak to a manager. After 10 minutes of listening to the man type, he told me no manager was available.
They are so clueless, I can't imagine how their actual service is. Never going near this company again.read more