Review (August 2025)

L'occitane en provence

1.6B

Estimated Revenue

7.74M

Website Visitors

2.1/5

Trustpilot Score

What do we know about L’OCCITANE Group?

Estimated Revenue (2020)

$1.6B

Total Employees

4400

Founded

1976

Industry

Cosmetics

Location

Plan-les-Ouates, Switzerland

About

L’OCCITANE Group: En L'Occitane Colombia encuentra los mejores productos naturales traídos de Francia para el cuidado corporal y capilar. Compra online con despacho a tu hogar.

Social Links

Alexa Ranking: 31057

What is L’OCCITANE Group's Revenue?

L’OCCITANE Group's estimated revenue for 2024 is $1.6B.

What does L’OCCITANE Group do?

L'OCCITANE en Provence - Melvita - Erborian - L'OCCITANE au Brésil - LimeLife by Alcone The L'OCCITANE Group is a natural cosmetics and well-being products manufacturer and retailer that creates and develops brands that offer new and extraordinary beauty experiences. We are an international group with 5 leading brands that are present in more than 90 countries. Our ambition is to be the market leader for natural cosmetics. Our brands use the best ingredients and combine these with innovative extraction processes and traditional knowledge to leverage the power of nature. Thanks to our R&D teams and laboratories in the south of France, Brazil and Korea, we create formulae and products that exceed expectations and set new industry standards. These include more than 50 product patents. Our global network of more than 3,000 retail outlets includes over 1,500 of our own boutiques. Our omni-channel and customer-centric retail strategy provides customers with an integrated shopping experience, allowing them to engage with our brands across multiple channels whilst ensuring consistent quality and service. Acting responsibly and sustainably has been at the heart of our business since the brand L'OCCITANE en Provence was created in 1976. Today, respecting the environment, developing employees and supporting community development projects continue to be a priority. The L'OCCITANE Foundation was founded in 2006 and focuses on preventing avoidable blindness, empowering women and preserving natural heritage. But none of the above would be possible without our people. We develop talented and international teams who are passionate about the group's values. Would you like to be a part of this? Find out more about working for the Group, our values and current opportunities on the L'OCCITANE Group website.

What are the monthly traffic metrics for Loccitane?

6/mo Traffic Growth

121.70%

All Time Traffic Growth

Create Free Account

Monthly Hits

8M

Time on Site

2.0Mins

Bounce Rate

54%

How fast is Loccitane growing?

Loccitane has grown by -40.9% in the last 6 months according to SimilarWeb.

How do people interact with Loccitane?

Last month, Loccitane received 8M visitors who spent an average of 2.0 minutes on the website and visited 3.0 different pages per session. Overall, 54% of people bounce on the first visit.

How do people find Loccitane?

2.5M people (33%) visit Loccitane directly. 4.2M (54%) people search for them in Google. Whereas, 225.4k (3%) discover Loccitane through Facebook, Reddit, and YouTube. 129.6k (2%) visitors come from Loccitane's email newsletters. Finally, 421.9k (5.5%) people come from affiliates and or paid referrals.

Who uses Loccitane?

Loccitane's top market is the United States and they receive 1.6M (20.3%) people.
Then the 2nd is France with 935.5k (12.1%).
The 3rd is is Japan with 758.8k (9.8%).

Traffic Growth (last 6 months)

All Traffic Source

Country Share

Traffic Growth (last 12 months)

See 12/mo Traffic Stats

What are Loccitane's ads on Google?

Google Ads

L'Occitane En Provence - L'Occitane Official Site

https://www.loccitane.com/on/demandware.store/Sites-OCC_US-Site/en_US/DDUser-Challenge

Sign Up To Get $20 Off Your First Order, Instant Access To Exclusive Launches And More. Shop L'Occitane En Provence. Consciously Crafted Beauty From The South Of France. Beauty from France. Types: Hand Care, Bath & Body Care, Skin Care, Men's Care, Hair Care.

L'Occitane® Hand Cream | Free Shipping & Samples | loccitane.com‎

https://usa.loccitane.com/hand-care,82,1,29465,1084856.htm

Discover L'Occitane. Enjoy Free Samples, Free Shipping & Exclusive Offers! Pick Your Free Gift · Beauty from France Types: Liquid Soaps, Moisturizers, Shampoos & Conditioners, Face Soaps, Exfoliators 185 Greenwich St, New York, NY‎ - ‎Open today · 8:00 AM

L'Occitane® Official Site | Free Sitewide Shipping Sunday‎

https://usa.loccitane.com/special-offers,82,1,88415,1111921.htm

Discover L'Occitane. Today Only, Every Order Ships Free, No Minimum or Code. Pick Your Free Gift · Beauty from France · Free Shipping · Special Offers Types: Liquid Soaps, Moisturizers, Shampoos & Conditioners, Face Soaps, Exfoliators 1430 Broadway, New Y

Loccitane.com - L'Occitane® Official Site‎

http://usa.loccitane.com/special-offers,82,1,76964,882363.htm

Discover L'Occitane. Free Samples, Free Shipping & Exclusive Offers! 185 Greenwich St, New York, NY‎ - ‎Closed now · Hours Tuesday 8:00 AM – 9:00 PM Wednesday 8:00 AM – 9:00 PM Thursday 8:00 AM – 9:00 PM Friday 8:00 AM – 9:00 PM Saturday 10:00 AM – 9:00 P

LOccitane.com - L'Occitane® - Free Shipping on Orders $10+

https://www.loccitane.com/

Shop L'Occitane En Provence & Receive Free Shipping On Your Next Order $10+. Revitalizing & Nourishing Self Care Products. Shop Our Body, Skin & Hand Care. Beauty from France. Types: Hand Care, Bath & Body Care, Skin Care, Men's Care, Hair Care.

Keyword: l'occitane

What do Loccitane's customers say about them?

Review Score

2.1/5

Total Reviews

193

Info

L'OCCITANE en Provence

[email protected]

0800 368 9000

London

5 Star
5.0%
4 Star
5.0%
3 Star
5.0%
2 Star
20.0%
1 Star
65.0%
Read reviews that mention
G Sugi

Unbelievably poor customer service

Reviewed on 2021-04-21T03:13:03

I ordered a couple products at beginning of April and after a week I followed up with Customer Service (“CS”)as I never received a confirmation email of my order. Paypal had charged my Visa. CS claimed they had no record of order and wanted evidence of payment so I attached file of charges. CS wrote back quoting an order and tracking number (I thought they had no record of sale?) and that it was sent to correct street address but in London not Toronto. At no point was there an apology or offer to rectify by resending or refunding. Ive gone back several more times to seek refund and they now say online customers are responsible for addresses and thus no refund or reshipment possible. Rigid, poor customer service. Despite liking their products I will boycott. Nothing is worth this aggravation. I’m out of pocket and without product. Guess they don't care about losing customer.
read more
NELLIE B

Very Disappointing Customer Service

Reviewed on 2021-03-25T21:53:27

Love L'Occitane's products but their customer service is non-existent. I have sent several emails sincethe 29th of January and have not received a reply. I am a long term customer but on the last two occasions that I have placed an order using the promotional codes provided either by email or post (supposedly because I'm a loyal customer), one or two days later I have been emailed a new better promotional discount.. It's really disappointing and very poor customer service. The in store staff are always excellent, the website requires a lot of work.
read more
Anna Rose

Very slow delivery

Reviewed on 2021-03-17T18:37:11

I ordered a gift set for my mum for Mother's Day. Unfortunately, it arrived four days after Mother's Day.I am sure she will enjoy the products; she likes L'Occitane but I have not been impressed by the service. When I ordered, I didn't get any idea of the delivery time (I would have gone with something else had I known it would be late). I am also unsure why it took a further five days to arrive from the date of the dispatch email.
read more
Roxy

Excellent company and the products are…

Reviewed on 2021-03-11T23:45:52

Excellent company and the products are high quality... I'm very pleased!
Sophia

Appalling customer services

Reviewed on 2021-02-23T09:30:11

Appalling customer services. Made a return on 30/01 and still waiting for confirmation and refund.Have emailed with proof of postage and I’ve not had a response - a standard reply of ‘it may take up to 10 business days to respond.’ Yes we are still in a pandemic but this just isn’t acceptable.
read more
Tracey B

Product changed with no notification

Reviewed on 2021-02-19T23:35:19

Placed what I thought was my regular order of lovely bath soaps, been using for 10 + years. So much hassle so far to engage with l'occitane.No email, or web response and eventually spoke to a fab customer service lady from a closed London store (WFH). No real answers, just " improved" product?! Hoping for refund soon! Did eventually receive email and had one review published on their website after trying for 10 days. The fabulous team at Bicester Village outlet enabled a click and collect order, and I would give them a definite 5 stars for their service!
read more
RD

Ordered multiple items for NHS care…

Reviewed on 2021-02-15T16:37:14

Ordered multiple items for NHS care staff with discount placed nearly 4 weeks ago ,no response to multiple emails /social media messages and can’t get through to helpline. Order says closed on website and Royal Mail tracking number won’t work ....terrible
read more
Simon Adams

SMALLER bottle? SAME PRICE!

Reviewed on 2021-02-11T11:31:08

Love their fragrances. Have been buying them for 20 or so years.. Until now. Thats the last I buy from them. £40-50 quid for a 100ml bottle and suddenly they've changed it to 75ml?Same price. REALLY bad form guys and gals. Such a shame. Tara L'Occitane, its been fun!
read more

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