Review (April 2024)

25B

Estimated Revenue

166.86M

Website Visitors

1.5/5

Trustpilot Score

What do we know about Macy's?

Estimated Revenue (2020)

$25B

Total Employees

78000

Founded

1858

Industry

Retail

Location

New York, United States

About

Macy's: What's STORY at Macy's all about? We're a store to explore, an ever-changing retail concept that brings a new theme to life every couple of months, through a mix of new products and events for all ages. Stay tuned for what’s in-store inside STORY at Macy's.

Social Links

Alexa Ranking: 542

What is Macy's's Revenue?

Macy's's estimated revenue for 2023 is $25B.

What does Macy's do?

Macy's is America's store for life. The largest retail brand of Macy's, Inc. (NYSE:M) delivers quality fashion at affordable prices to customers at approximately 640 locations in 43 states, the District of Columbia, Puerto Rico, and Guam, as well as to customers in more than 100 international destinations through leading e-commerce site macys.com. Macy's inspires fashion exploration and discovery through the most desired family of exclusive brands for her, for him, for the home, and via our dynamic mobile and social platforms. We know the power of celebration, demonstrated through decades of memorable experiences created during Macy's 4th of July Fireworks® and Macy's Thanksgiving Day Parade®, as well as spectacular fashion shows, culinary events, flower shows, and celebrity appearances. Macy's flagship stores – including New York City's Herald Square – are internationally renowned and preeminent destinations for tourists. With the collective support of our customers and employees, Macy's builds community and helps make a difference in every market we serve, supporting local and national charities by giving nearly $50 million each year, plus 146,000 hours of volunteer service. For more than 160 years, Macy's has, and continues to, make life shine brighter for our customers, colleagues, and communities.

What are the monthly traffic metrics for Macys?

6/mo Traffic Growth

-11.30%

All Time Traffic Growth

Create Free Account

Monthly Hits

167M

Time on Site

5.6Mins

Bounce Rate

46%

How fast is Macys growing?

Macys has grown by 131.7% in the last 6 months according to SimilarWeb.

How do people interact with Macys?

Last month, Macys received 167M visitors who spent an average of 5.6 minutes on the website and visited 5.0 different pages per session. Overall, 46% of people bounce on the first visit.

How do people find Macys?

58.1M people (35%) visit Macys directly. 68.2M (41%) people search for them in Google. Whereas, 2.3M (1%) discover Macys through Facebook, Reddit, and YouTube. 14.2M (8%) visitors come from Macys's email newsletters. Finally, 19.9M (11.9%) people come from affiliates and or paid referrals.

Who uses Macys?

Macys's top market is the United States and they receive 161.1M (96.6%) people.
Then the 2nd is Canada with 564.7k (0.3%).
The 3rd is is Ukraine with 369.6k (0.2%).

Traffic Growth (last 6 months)

All Traffic Source

Country Share

Traffic Growth (last 12 months)

See 12/mo Traffic Stats

What are Macys's ads on Google?

Google Ads

Macys.com | Macy's - Official Site | Discover the Magic of Macy's‎

https://www.macys.com/

Rating for macys.com: 4.7 - Return policy: Most items 180+ days Save on Apparel, Home Items, Shoes & More. Find Everything You Need at Macy's! Find A Store. Track Order.

Macy's Coupon Codes - Latest Sitewide Deals & Offers - macys.com‎

https://www.macys.com/shop/coupons-deals

Rating for macys.com: 4.6 - Average delivery time: 1–3 days Find All Macy's Coupons & Deals in One Spot. Extra Savings Online or In-store!

Macys.com | Shop Online at Macy's® | Apparels, Accessories & More‎

https://www.macys.com/

Rating for macys.com: 4.6 - Average delivery time: 1–3 days Avail Attractive Discounts on Select Categories. Free Shipping on $99+ Orders! Track Order. Find A Store.

Macys.com - Macy's® - Official Site‎

https://www.macys.com/

Rating for macys.com: 4.7 - On-time delivery: 92%+ Save on Apparel, Home Items & More- Find Everything You Need at Macy's!

Macy's Coupon Codes | Latest Sitewide Deals & Offers‎

https://www.macys.com/shop/coupons-deals

Find All Macy's Coupons & Deals in One Spot. Extra Savings Online or In-store! Find A Store. Sign Up For Emails. Download Mobile App. Types: Apparel, Home, Shoes, Handbags, Beauty, Jewelry, Furniture, Bed & Bath, Watches.

What do Macys's customers say about them?

Review Score

1.5/5

Total Reviews

1842

Info

Macy's
5 Star
25.0%
4 Star
5.0%
3 Star
0.0%
2 Star
0.0%
1 Star
70.0%
Read reviews that mention
J Jones

We ordered a leather sofa from Macy's…

Reviewed on 2021-04-06T17:15:34

We ordered a leather sofa from Macy's Woodland Hills. From my salesman - Joe Hanna to the delivery and set up by Arcenio,I received exceptional service. I am so pleased with both interactions.
read more
Richard Hall

My wife ordered 5 pair of shoes for me…

Reviewed on 2021-04-06T00:08:31

My wife ordered 5 pair of shoes for me for Christmas, which are too many. Due to Covid we were not willing to travel to the store to return them until now,since we have now been vaccinated. Macy's 90 day return policy, which is fine under normal circumstances, is insufficient during Covid (we are over by about a week). We are now stuck with over $400 worth of shoes that don't fit, and are untouched in their original packaging. Some flexibility during this time is clearly warranted.
read more
Michelle

I shopped at Macy’s in Kahului on…

Reviewed on 2021-04-03T17:15:36

I shopped at Macy’s in Kahului on 4/2/21 around 2:15pm. I picked up a few things at the MACC counter and the girl who was working there alone was very sweet,enthusiastic and helpful. I didn’t get her name but I know she’s been working there for a long time. I appreciate her help and customer service.
read more
Mo

Horrible Customer service at North Lake…

Reviewed on 2021-04-02T01:25:21

Horrible Customer service at North Lake Mall Macys Returns Desk. I returned Items only to find one item was from their Last Act item.I explained I did not know the jacket was from their backstage dept. I explained it was on a sales rack at a different store. The clerk advised me the other store should have told me and refused to take it back, due to just after the 30 days policy.If I had shopped that speciality department, I would have been fine with the policy. I was told I would have to go back to that store and ask them to take it back, it's a 35 min drive to take a chance if they would take it back.Terrible. With COVID I don't go out much. I thought I was returning well within 120 days only to find out it was 5 days outside of 30 days Really?
read more
Tay

This complaint is for the Macy's in…

Reviewed on 2021-04-01T19:56:18

This complaint is for the Macy's in Wauwatosa, Wisconsin. Don't bother shopping here because if you have a problem you will not be able to reach them over the phone.No one answers in corporate either. You will have to return to the store every time. A big time well know department store like Macy's cannot afford someone to pick up the phone?? For their prices Macy should have the best customer service.
read more
Leigh Stambaugh

Love coming here

Reviewed on 2021-03-30T21:25:00

Love coming here, great selection and can actually find clothes that fit me!
Katherine

Macy’s at Freehold store

Reviewed on 2021-03-30T15:40:52

I am so happy to shop at Macy’s Freehold, NJ Specially for Comforter. at Bath & Bed department,I am so grateful that every time whenever I am there Ms. Angela Scalisi always take such of great care of me and make sure looking for the items I wanted wasn’t in the store. Give me her honest opinion and take time to Help me out to place order on line for me. I supposedly coming for one comforter and I ended up bought 3 take home and ordered 4 comforter. I am truly very blessed to have her to care for me. I also got to meet the store manager Ms. Margaret Savino such a wonderful Store manager taking her time to talk to me and asking me if there’s anything I ever need in the store just call her. I am so glad to meet her in person. I am observing and see every department in store always very neat and clean Unlike the store in “Melon Park Mall” always is a mass in the store...I don’t like to go there. That meant Ms. Savino did a great jobs in Macy’s Freehold Store. Thank you for the wonderful service from both of your.
read more
Olivia

HORRIBLE HORRIBLE

Reviewed on 2021-03-30T13:57:17

HORRIBLE HORRIBLE. Everything about Macy’s customer service and business is awful.I ordered a bed over a month ago and STILL haven’t received it. They had to reschedule my delivery date three times and on top of that they continue to charge me $950 every 24 days to “make sure” my credit card still works. Absolutely ridiculous - no wonder they are going out of business.
read more

Yoox

Discover a wide array of products by the best italian and international designers on yoox. fast delivery and secure payments.... More

Category

Lifestyle

Monthly Traffic

15.85M

15.84%

Ad Spend

$149.91k

Walgreens

Your go-to for pharmacy, health & wellness and photo products. refill prescriptions online, order items for delivery or store pickup, and create photo gifts.... More

Category

Health

Monthly Traffic

50.19M

114.02%

Ad Spend

$1.26M

Time

Breaking news and analysis from time.com. politics, world news, photos, video, tech reviews, health, science and entertainment news.... More

Category

News and Media

Monthly Traffic

24.09M

-7.03%

Ad Spend

$41.35k