Review (August 2025)

Free shipping and returns on all us orders. shop marcjacobs.com for women's clothing, bags, watches, beauty & more. now shipping internationally.

54.79M

Estimated Revenue

1.32M

Website Visitors

2/5

Trustpilot Score

What do we know about Marc Jacobs?

Estimated Revenue (2020)

$54.79M

Total Employees

760

Founded

1984

Industry

Apparel Fashion

About

Marc Jacobs: Free shipping and returns on all US orders. Shop marcjacobs.com for women's clothing, bags, watches, beauty & more. Now shipping internationally.

Social Links

Alexa Ranking: 37380

What is Marc Jacobs's Revenue?

Marc Jacobs's estimated revenue for 2024 is $54.79M.

What does Marc Jacobs do?

Born in NYC in 1963, Marc Jacobs graduated from Parsons School of Design, where he was youngest designer ever to receive the CFDA's Perry Ellis Award for New Fashion Talent. In 1992, Jacobs showed his grunge collection for Perry Ellis. In April 1994, he successfully debuted his eponymous collection. Since then, he's spearheaded countless successful ready-to-wear, handbag, fragrance, cosmetics & book launches.

What are the monthly traffic metrics for Marcjacobs?

6/mo Traffic Growth

-2.10%

All Time Traffic Growth

Create Free Account

Monthly Hits

1M

Time on Site

1.8Mins

Bounce Rate

54%

How fast is Marcjacobs growing?

Marcjacobs has grown by 70.2% in the last 6 months according to SimilarWeb.

How do people interact with Marcjacobs?

Last month, Marcjacobs received 1M visitors who spent an average of 1.8 minutes on the website and visited 3.0 different pages per session. Overall, 54% of people bounce on the first visit.

How do people find Marcjacobs?

297.6k people (22%) visit Marcjacobs directly. 917.2k (69%) people search for them in Google. Whereas, 42.1k (3%) discover Marcjacobs through Facebook, Reddit, and YouTube. 2k (0%) visitors come from Marcjacobs's email newsletters. Finally, 27.3k (2.1%) people come from affiliates and or paid referrals.

Who uses Marcjacobs?

Marcjacobs's top market is the United States and they receive 833k (62.9%) people.
Then the 2nd is United Kingdom with 66.8k (5.1%).
The 3rd is is Canada with 58.3k (4.4%).

Traffic Growth (last 6 months)

All Traffic Source

Country Share

Traffic Growth (last 12 months)

See 12/mo Traffic Stats

What are Marcjacobs's ads on Google?

Google Ads

Marc Jacobs® Official Site | Free Shipping On Orders $50+‎

https://www.marcjacobs.com/

Discover This Season's Handbags, Clothing, Accessories & More. Shop The Full Collection. Explore New Arrivals & Shop The Latest Styles in Bags, Accessories, Clothing. Limited-Edition Pieces. Free Returns. New Arrivals. Free Shipping on $50+ New Marcdowns.

Marc Jacobs® Official Site - 40% Off Marcdowns

https://www.marcjacobs.com/the-marc-jacobs/the-marcdown/new-styles-added/

You Don't Want to Miss This - Save 40% On New Marcdowns. For a Limited Time, Find Your Favorite Marc Jacobs Styles at Exclusively Reduced Prices. 40% Off New Marcdowns. Types: New Arrivals, Bags, Accessories, Shoes, Clothing, Watches, Beauty, Exclusives.

Marc Jacobs® Official Site - 40% Off

https://www.marcjacobs.com/default/the-marc-jacobs/the-marcdown/new-styles-added/

Shop Midseason Marcdowns Exclusively at MarcJacobs.com. Discover Midseason Marcdowns at MarcJacobs.com. 24/7 Customer Service. New Marcdowns. Free Returns. Free Shipping on $50+ New Arrivals. 40% Off New Marcdowns. Limited-Edition Pieces.

Marc Jacobs® Official Site ・ 40% Off New Marcdowns

https://www.marcjacobs.com/the-marc-jacobs/the-marcdown/new-styles-added/

Feed Your Style Obsession. Get Your Gifts Early with 40% Off New Marcdowns. Discover What's New at MarcJacobs.com. Types: New Arrivals, Bags, Accessories, Shoes, Clothing.

Marc Jacobs® Summer 2017 - Shop New Bags For Summer‎

https://www.marcjacobs.com/bags/

Accessorize Your Look With The Summer 2017 Bag Collection. Shop Now 113 Prince St, New York‎ - (212) 343-1490‎ - Open today · 11:00 AM – 7:00 PM Tuesday 11:00 AM – 7:00 PM Wednesday 11:00 AM – 7:00 PM Thursday 11:00 AM – 7:00 PM Friday 11:00 AM – 7:00 PM

What do Marcjacobs's customers say about them?

Review Score

2/5

Total Reviews

42

Info

Marc Jacobs
5 Star
15.0%
4 Star
0.0%
3 Star
0.0%
2 Star
0.0%
1 Star
85.0%
Read reviews that mention
Kuldeep balu

My daughter purchased a Marc Jacobs…

Reviewed on 2021-05-07T16:43:10

My daughter purchased a Marc Jacobs handbag for my 50th birthday . It arrived on time but without a dust bag.It’s been several weeks since I contacted customer services who are completely useless and unhelpful the first response I received was use your pillowcase - SERIOUSLY!!!! This is a brand acting like they are a market stall to date they are unable to assist me. Shameful !!!!
read more
Siti Fatimah Imah

I bought some bags from outlet store…

Reviewed on 2021-04-06T14:16:11

I bought some bags from outlet store through SA because they offer shipping from the store.But when my items came, it missed one item!! I talk to the SA and then they pretty sure that they have put all my items, but no proof of that! They rejected to send the item, i'm so pissed off. It is from allen TX!
read more
Brigitte Haugaard

Poor customer service and poor quality…

Reviewed on 2021-03-26T12:01:52

Poor customer service and poor quality of their bags. Due to the leather that started to peel off my Marc Jakobs bag,I have received a credit note from Marc Jakobs in Grønnegade 1. Since December 2020, I have tried to get in touch with them and it has not succeeded yet. I have both tried on their official website but they have tried to forward me to customer service for customer contact to their stores. Have called many times and put phone messages on their answering machines. They have never contacted me and are afraid that I will never get a new bag and that I will not get anything for my money and think that DKK 2,500 is a lot of money. Practice ...
read more
Never returning customer

Service and total experience were SO…

Reviewed on 2021-03-24T22:26:24

Service and total experience were SO BAD it prompted me to write this review. My first review, here it goes.The store manager and sales clerk just treated us like garbage after buying an item and requesting a refund less than 30 minutes later. It was the wrong item and we wanted a refund. Apparently, MJ has a "all sales final" BUT they don't tell you. They conveniently tell you it's on your receipt after the purchase. No signage in the store! Service was about the worst I have experienced! Buyer beware! Purchased at Allen, TX store.
read more
Aoife Power

Impressed & Happy

Reviewed on 2021-03-11T12:57:26

Ordered on a Friday, arrived the following Thursday. Packing isn’t luxury but bag was well protected and no marks/defects present.Tracking all the way from USA to Ireland. Will order again!
read more
Sarah

Excellent Service

Reviewed on 2021-02-19T13:30:10

Excellent Service. Order arrived without delay, very well packaged and great quality.Will shop again.
read more
Michael Miller

I will never ever purchase a Marc…

Reviewed on 2021-02-05T19:19:06

I will never ever purchase a Marc jacobs fragrance again! I bought the largest bottle of the daisy eauso fresh for my wife,she was currently still on her previous bottle and now is on the new bottle which is a dead fragrance and no one wants to help with an exchange!Now I see why they only have a 1.8 rating as poor.BYE!
read more
Tiara Rae

Shipping and Cancellation is a Joke

Reviewed on 2021-02-04T19:37:23

I paid additional money to have the item shipped in two days. The website is still showing as new so I know I will not receive the item in time for what it was purchased.I looked at the website and it explicitly states that they can't cancel an order once it is in the shipping process. Mine is still in new. Customer service says they can't do anything about it. That I have to wait until it processes, ships and then I can return it minus my shipping fees! That is bananas! I have never had this type of issue before. If the item was already processed and shipped, that I could understand, but just flat out refusing is crazy. If that disclaimer was on the button before you press confirm payment, I promise people would think twice. So now I have to find a new gift and wait for who knows how long to get a refund, minus the rush shipping that was not "rushed" at all. I love Marc Jacobs but NEVER AGAIN will I give this company another dollar since they do not value their customer.
read more

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