Review (August 2025)
At mercer, we believe in brighter — we redefine the world of work, reshape retirement and investment outcomes, and unlock real health and well-being.
5B
Estimated Revenue
689.16k
Website Visitors
1.4/5
Trustpilot Score
What do we know about Mercer?
Estimated Revenue (2020)
$5B
Total Employees
23000
Founded
1975
Industry
Management Consulting
Location
New York, United States
About
Mercer: Mercer Marsh Benefits is a combination of Mercer and Marsh local offices round the world, plus country correspondents who have been selected based on specific criteria. Our benefits professionals, located in 135 countries and servicing clients in more than 150 countries, are deeply knowledgeable about their local markets.
What is Mercer's Revenue?
Mercer's estimated revenue for 2024 is $5B.
What does Mercer do?
Mercer believes in building brighter futures by redefining the world of work, reshaping retirement and investment outcomes, and unlocking real health and well-being. Mercer's more than 25,000 employees are based in 44 countries and the firm operates in over 130 countries. Mercer is a business of Marsh & McLennan (NYSE: MMC), the world's leading professional services firm in the areas of risk, strategy and people, with 76,000 colleagues and annual revenue of $17 billion. Through its market-leading businesses including Marsh, Guy Carpenter and Oliver Wyman, Marsh & McLennan helps clients navigate an increasingly dynamic and complex environment. For more information, visit www.mercer.com. Follow Mercer on Twitter at @Mercer.
What are the monthly traffic metrics for Mercer?
6/mo Traffic Growth
31.30%
All Time Traffic Growth
Create Free Account
Monthly Hits
689k
Time on Site
3.2Mins
Pages per Visit
3.0
Bounce Rate
57%
How fast is Mercer growing?
Mercer has grown by 23.5% in the last 6 months according to SimilarWeb.
How do people interact with Mercer?
Last month, Mercer received 689k visitors who spent an average of 3.2 minutes on the website and visited 3.0 different pages per session. Overall, 57% of people bounce on the first visit.
How do people find Mercer?
297.9k people (43%) visit Mercer directly. 224.7k (33%) people search for them in Google. Whereas, 11.1k (2%) discover Mercer through Facebook, Reddit, and YouTube. 21.4k (3%) visitors come from Mercer's email newsletters. Finally, 754.2 (0.1%) people come from affiliates and or paid referrals.
Who uses Mercer?
Mercer's top market is the United States and they receive 353.3k (51.3%) people.Then the 2nd is Belarus with 48.4k (7.0%).The 3rd is is United Kingdom with 40.7k (5.9%).
Traffic Growth (last 6 months)
What do Mercer's customers say about them?
Review Score
1.4/5
Total Reviews
65
Info
Mercer5 Star
10.0%
4 Star
0.0%
3 Star
0.0%
2 Star
0.0%
1 Star
90.0%
Read reviews that mention
Ross Innes
The UK side of the operation are always…
Reviewed on 2021-05-21T09:48:33
The UK side of the operation are always friendly, professional and helpful. Great service.
Donal
Horrific Experienxe
Reviewed on 2021-05-20T12:29:15
Horrific. Customer helpline is a joke. Covid being the easy excuse for deplorable service.10 weeks going in circles, and no one capable of resolving a seemingly simple request...
read more
Jonathan Karmi
Appalling company. Absolute joke.
Reviewed on 2021-05-19T15:19:50
I'm with a company pension plan (Georgia-Pacific) that is administered by Mercer and I find it impossible to make contact with them.They don't reply to e-mails, when you phone you get cut off and when they say they're going to do something, they don't.
read more
Brian
Can’t give minus stars
Reviewed on 2021-05-13T20:05:00
Can’t give minus stars. Absolutely disgraceful service from this excuse of a company.No updates since May 2020 despite many many attempts to be fobbed off with generic answers. Poor excuse of a company - do not use them unless like me your relatives pensions are unlucky place with them by Ford Motor Company to handle - this is as much their fault and extremely disrespectful to my late fathers service to that company.
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Marian Marsden
Truly appalling “service”.
Reviewed on 2021-05-11T11:29:44
Truly appalling “service”.
I was due to reach pension age in March this year so asked them in January to send a quote.Today was my 19th phone call and not only have I not had my pension, I still haven’t received the quote!
The HR director from my former company has called and emailed them many times and each time there’s an excuse.
They have never called me or emailed, though I’ve had a letter of apology for the totally unacceptable delays and service after my HR director got involved.
An atrocious company with shockingly bad communication who deserve to be shut down. One of the worst companies to deal with EVER !
I’m using my wife’s account to review them. ? Clifford Marsden
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Gillian Moroney
PLEASE READ BEFORE MAKING AN ASSUMPTION…
Reviewed on 2021-05-09T11:10:36
PLEASE READ BEFORE MAKING AN ASSUMPTION ABOUT MERCER
I received a pension forecast 1 year before my due date and requested a lump sum along with my pension.1 month before my due date I received a letter stating my pension forecast which was paid on time. However, there was no mention of my lump sum. I contacted mercer 4 weeks after my due date (1 week after receiving my first pension payment) asking about my lump sum, they answered straight away with no wait time and advised it was in hand. 1 week later I had heard nothing so looked them up on my iPad and came across these reviews. I was devastated to read these reviews and worried myself sick convincing myself I wouldn’t receive it. I phoned mercer the next day who answered again straight away and confirmed the money was in hand and gave me sign on details for their Oneview Portal where I found track of my phone calls and request. A further week passed and I contacted Mercer again and was told my money had been paid. That evening the money was in my account.
Firstly reading these reviews worried me sick, I can’t say how many sleepless nights they caused me BUT Mercer were true to their word, they answered my 3 calls with immediate effect and no wait time, their replies were courteous and accurate, the Oneview Portal logged all calls, dates and expected outcome dates and my money was received 3 weeks after my first pension payment.
I wanted to write this review because reading all the other reviews I worried myself sick, but my experience with Mercer was so different. Many people who have good services do not always review. Only the bad ones bother to review. I hope my experience will put other people’s worries to rest. I WOULD RECOMMEND MERCER
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CE LLYON
There should be an option for minus…
Reviewed on 2021-05-05T12:57:29
There should be an option for minus stars. Mercer are not inept, they are not incompetent, they are not useless.They know exactly what they are doing. Ignoring people, fobbing people off and blatantly lying. “We have not received the documents” seems a favourite over recent months. They don’t want to let go of someone else’s money and use fraudulent excuse after excuse. It is not the Pension Ombudsman that should be investigating them (I am sure they have many investigations ongoing), it should be the Serious Fraud Office.
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Karina Buiskool
My father passed away in April 2020
Reviewed on 2021-05-03T15:22:16
My father passed away in April 2020, I dealt with Mercer to try and sort out his pension,I sent death certificate as requested and heard nothing. subsequently I have sent the death certificate again, sent other documents as requested, now multiple times via their Glasgow blue team portal. You do not receive an email to acknowledge receipt and Mercer insisted that I did not send documents. they even stated that a 'senior member of their technical team', confirmed that I did not send the documents. So in fact I am lying despite sending a screen shot of the submission. I have sent the required documents again, multiple times in fact and this time videoed the whole process, from attaching the documents to sending. I have also sent this to mercer. I have sent documents to the payroll dept, but they can do nothing until Mercer, sort their end out. I have heard nothing back since then. I have left numerous messages, I did receive 1 call back, sods law I was working and unable to take it! I called back, surprise surprise, no response and no response to numerous messages. my 81 year old mother lost her husband of 60 years, over 1 year ago, she is struggling emotionally and mentally and the fact that she worries about finances and cannot access her pension from her deceased husband, has been the most horrific experience for her. she is now acutely unwell with anxiety, is now an inpatient. I hold Mercer partly responsible for this, shame on you Mercer!!
to add, I sorted out my dads other pension within 6 weeks, mum received her payments without any issues. I would not recommend Mercer to anyone.
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