Review (April 2024)
Missoma leads the way in demi-fine jewelry, offering contemporary statement, delicate and personalized jewelry for the everyday woman. enjoy complimentary engraving and free uk & us delivery.
396k
Estimated Revenue
1.18M
Website Visitors
3/5
Trustpilot Score
What do we know about MISSOMA?
Estimated Revenue (2020)
$396k
Total Employees
77
Founded
2010
Industry
Luxury Goods Jewelry
Location
London, United Kingdom
About
MISSOMA: Missoma leads the way in demi-fine jewelry, offering contemporary statement, delicate and personalized jewelry for the everyday woman. Enjoy complimentary engraving and free UK & US delivery.
What is MISSOMA's Revenue?
MISSOMA's estimated revenue for 2023 is $396k.
What does MISSOMA do?
Let us introduce ourselves: we are Missoma, a London based jewellery brand with a global vision. Pioneers of demi-fine design, we're known for layering, but we're so much more than just jewellery. Confidence, creativity and collaboration are part of our everyday – we believe that when you look and feel confident, you let your creativity shine and can collaborate to make the world a better place, one link at a time. Since launching in 2008 we've shipped our iconic jewellery to over 74 countries, grown our team from three – Mi(chele), So(phie), and Ma(risa) – to over 60, and become the fourth fastest-growing UK SME in the Sunday Times Fast Track 100 list. Quite the feat, we know. Today we're expanding our collections, collaborating with more up and coming creatives than ever before, and confidently giving back to our planet with our CSR strategy. Sound like something you want to be part of? We're growing – if you think you could be our missing link, apply now for a role at our HQ in West London.
What are the monthly traffic metrics for Missoma?
6/mo Traffic Growth
-1.30%
All Time Traffic Growth
Create Free Account
Monthly Hits
1M
Time on Site
3.0Mins
Pages per Visit
5.0
Bounce Rate
34%
How fast is Missoma growing?
Missoma has grown by 27.8% in the last 6 months according to SimilarWeb.
How do people interact with Missoma?
Last month, Missoma received 1M visitors who spent an average of 3.0 minutes on the website and visited 5.0 different pages per session. Overall, 34% of people bounce on the first visit.
How do people find Missoma?
417.6k people (35%) visit Missoma directly. 496.2k (42%) people search for them in Google. Whereas, 73.4k (6%) discover Missoma through Facebook, Reddit, and YouTube. 10.9k (1%) visitors come from Missoma's email newsletters. Finally, 140k (11.8%) people come from affiliates and or paid referrals.
Who uses Missoma?
Missoma's top market is the United Kingdom and they receive 464.2k (39.3%) people.Then the 2nd is United States with 389.5k (33.0%).The 3rd is is Italy with 37.8k (3.2%).
Traffic Growth (last 6 months)
What do Missoma's customers say about them?
Review Score
3/5
Total Reviews
124
Info
Missoma5 Star
50.0%
4 Star
0.0%
3 Star
0.0%
2 Star
5.0%
1 Star
45.0%
Read reviews that mention
Kotryna Dikevičiūtė
Terrible service
Reviewed on 2021-05-12T06:00:20
Very disappointed by missoma customer service, my package has been delivered to the wrong address which missoma confirmed that it has been changed before delivery but still went to the wrong house.I purchased 600usd worth of jewellery and never actually received it. When trying to figure out the situation with the customer service they just straight up stoped replying to my emails, never got a refund.
read more
Danielle Chappell
Brilliant service
Reviewed on 2021-05-10T19:07:08
Brilliant service, so helpful. I was gutted when a lost a part to my earring and they have replaced them for me.I have a good few pieces of their jewellery and I love it!
read more
Margaret Gould
Faulty earring backs
Reviewed on 2021-05-09T17:58:24
Beautiful jewelry, but seems to be a quality issue with earring backs. I lost one of my earrings while on a walk.I reached out to Missoma about purchasing 1 replacement earring. Understandably, they said they didn’t do this so I repurchased the pair. I wore them for the first time today and already lost the back of one of the earrings. Luckily, I noticed before the earring fell out. I’ve never had this problem before and it seems clear there’s an issue with the earring back design.
Update: Thought it would be safe to wear these just around the house and within two minutes I lost another earring back. Now I’ve got three earrings and one back.
read more
Claudia Importa
Shocking customer service
Reviewed on 2021-05-06T15:08:51
Shocking customer service! Sent me some old item and zero replies on multiple channels.Feeling robbed and cheated !
read more
Diana
Great customer service
Reviewed on 2021-04-30T19:41:52
The first time wearing a pair of earrings from Missoma, I lost half an earring because the backing came off.I reached out to customer service about it, and really appreciated that Joanna quickly resolved the issue. I will wear these earrings with an extra set of backings now though to make sure they don't fall off again!
read more
richard
Great customer service
Reviewed on 2021-04-28T08:46:35
I had ordered a "secure" pair of ear-rings for my wife, but the clasp on one wasn't secure.Emma got back to me very promptly in three replies, tracked down my original order number and arranged for replacements to be supplied free of charge.
The new ear-rings arrived a few days later, they're fine, and I cant thank Emma enough for what was fantastic customer service!
Thanks!, Richard Proctor
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Abby Lockett
Excellent Customer Service
Reviewed on 2021-04-26T10:17:50
I bought a necklace from them last year and it broke recently. I was so upset as it was a little graduation present to myself but the customer service I received was brilliant.The process was really quick and easy. The person dealing with me was great and understood that I was upset and help me with everything. Once the necklace was confirmed broken they processed the new one really quickly and I was sent a confirmation email shortly afterwards and have had a dispatch email today! Very pleased with the service!
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Mimi Ray
Hook broke on two out of three necklaces
Reviewed on 2021-04-24T13:02:21
I ordered 3 necklaces which arrived in good condition but within 3-4 uses, the hook on 2 of them broke.One fell off once and I rehooked it, but it fell off again outside so I have lost it for good now. I have only worn them sparingly and kept them in their pouches. Very low quality on the fasteners, don’t waste your money
read more
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