Review (April 2024)
Moncler online store
7.38M
Estimated Revenue
724.19k
Website Visitors
1.8/5
Trustpilot Score
What do we know about Moncler?
What is Moncler's Revenue?
Moncler's estimated revenue for 2023 is $7.38M.
What does Moncler do?
Moncler was founded in Grenoble, France, in 1952 and is currently headquartered in Milan, Italy. Over the years the brand has combined style with constant technological research assisted by experts in activities linked to the world of the mountain. This makes the Moncler collections the quintessence of outwear that marries the extreme demands of nature with those of city life. In 2003 Remo Ruffini took over the company, of which he is currently President and Creative Director. Moncler manufactures and directly distributes men's, women's and accessory collections through its boutiques and in exclusive international department stores and multi-brand outlets.
What are the monthly traffic metrics for Moncler?
6/mo Traffic Growth
9.00%
All Time Traffic Growth
Create Free Account
Monthly Hits
724k
Time on Site
2.0Mins
Pages per Visit
4.0
Bounce Rate
45%
How fast is Moncler growing?
Moncler has grown by -24.9% in the last 6 months according to SimilarWeb.
How do people interact with Moncler?
Last month, Moncler received 724k visitors who spent an average of 2.0 minutes on the website and visited 4.0 different pages per session. Overall, 45% of people bounce on the first visit.
How do people find Moncler?
194.6k people (27%) visit Moncler directly. 467.6k (65%) people search for them in Google. Whereas, 27.3k (4%) discover Moncler through Facebook, Reddit, and YouTube. 3.3k (0%) visitors come from Moncler's email newsletters. Finally, 10.7k (1.5%) people come from affiliates and or paid referrals.
Who uses Moncler?
Moncler's top market is the United States and they receive 204.5k (28.2%) people.Then the 2nd is United Kingdom with 66k (9.1%).The 3rd is is Italy with 63.7k (8.8%).
Traffic Growth (last 6 months)
What do Moncler's customers say about them?
Review Score
1.8/5
Total Reviews
169
Info
Moncler5 Star
20.0%
4 Star
0.0%
3 Star
0.0%
2 Star
0.0%
1 Star
80.0%
Read reviews that mention
Andrew Milwak
Bought 2 jackets a few months ago
Reviewed on 2021-03-05T02:28:30
Bought 2 jackets a few months ago, mistakenly chose wrong delivery option and moncler fixed this forme very quickly
read more
Jamie
Ordered my coat
Reviewed on 2021-03-03T06:15:52
Ordered my coat - 4 days later it come ! Perfect right size right colour couldn’t be any more happier!Moncler deffo worth the wait and money!!
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jo
Be prepared not to get a refund !!
Reviewed on 2021-03-01T10:46:50
Be prepared not to get a refund !!! So item sent back in mid December. Numerous calls & emails to ask about my refund but to no avail.Had to get my bank involved as Moncler can’t be bothered to look into matters properly. This is the WORST customer service I’ve ever come across. The bank said NET a PORTER charge for goods bought on the Moncler website so I have to speak to NET a PORTER. Spoke to them on the phone (very polite helpful man) but unfortunately they cannot look up Moncler orders on their system- WHAT ? They charged me but they can’t see my order or refund it ? STRANGE. How is that allowed that you pay a company but that company cannot see your order ? The only thing NET a PORTER can do is trace the return parcel with the label Moncler provided - which they did - and low and behold it’s in Italy at the warehouse but they can’t refund it themselves- why ? !!! So 2 and half months on Moncler are saying UPS lost my parcel and it arrived. Customer service emailed today a generic email to say they are still looking into the matter - REALLY - they couldn’t give two hoots - lady named Margherita needs to go on a basic customer service training course. The bank have now refunded me as Moncler can’t be bothered to do their jobs. THIS IS THE WORST COMPANY I HAVE EVER DEALT WITH.
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Ian W
Took my money and NOTHING delivered!
Reviewed on 2021-02-28T19:03:21
Took my money and NOTHING delivered!
Where is my order? "Stuck in shipping due to Brexit".REALLY BAD SERVICE!
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Ppkaphu
I wouldn’t even give it a 1
Reviewed on 2021-02-28T10:14:13
I wouldn’t even give it a 1, customer service is non existent. For such a high end brand it’s beyond shocking and being a loyal customer on top.I ordered a jacket back in January still haven’t received, rang endless times and Moncler even had me chase ups numerous times. It was so frustrating I can’t put into words and moncler customer service are just so unhelpful and fob you off - FACT !
I was told I wouldn’t get my money back until they revived it back ! What a joke if I haven’t received the item how the hell were they going to get it back ! The jacket was always showing at Tamworth Uk! Anyway I have got my money back through PayPal so honestly 2 fingers at you Moncler customer service absolutely waste of time
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Ramin
The service of Moncler breaks my heart.
Reviewed on 2021-02-26T18:59:56
The customer service of Moncler breaks my heart. The brand is beautiful but the employees of Moncler are terrible.This is the reason why I won’t ever buy Moncler anymore.
I live in the Netherlands, and I was interested in a beautiful jacket. I contacted Moncler and wrote my request in Dutch ( of course ) the customer service agent replied if I could write my request in English to him. I mean isn’t it your duty to help me with the service of the jacket? And how much work does it cost to translate my sentences? I mean even a brand like Guess or something would help me better. So I want to thank Moncler for saving me a lot of money during this pandemic and I can look further for another beautiful brand. Moncler, you really need to change the employees. It is disgusting.
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Gutu Dragos
Terrible!
Reviewed on 2021-02-25T17:20:29
Terrible!! Customer service disgusting! They take your money and if something happens with the product (stolen or something) and you don’t get it it’s your problem not theirs!
Don’t order from Moncler! It’s horrible! Every day I’ll give them bad reviews until this problem it’s settled
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Robin Lee
Terrible customer service !
Reviewed on 2021-02-25T16:25:00
Terrible customer service when returning goods. Asked for updated several times but wont chase UPS.
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