Mondialrelay Review (May 2026)
What is Mondialrelay's Revenue?
Mondialrelay's estimated revenue is $193K (estimated based on traffic).
What does Mondialrelay do?
Mondialrelay is a company in the technology industry.
How fast is Mondialrelay growing?
Mondialrelay has grown by 0.3% in the last 3 months according to SimilarWeb.
How do people find Mondialrelay?
People visit Mondialrelay through various channels. 100% find them through search engines.
How do people interact with Mondialrelay?
Last month, Mondialrelay received 802.4K visitors who spent an average of 6:19 minutes on the website and visited 1.7 different pages per session. Overall, 72% of people bounce on the first visit.
Who uses Mondialrelay?
Mondialrelay's top market is Netherlands and they receive 83% of visitors from there. The 2nd is Germany with 13%. The 3rd is United States with 1%.
Traffic Growth (last 3 months)
Traffic Sources
Top Countries
good
I had use it twice. internationally, with VINTED. There were the expected delays due to the pandemic, other than that no issues.
Impossibly Inefficient
Impossibly Inefficient They get two stars because in most instances your parcel will eventually arrive. Most instances. Eventually. Just like cut-rate logistics companies like the abysmal Homerr, Mondial are the slowest, most inefficient, most vexingly vacant shipping companies in Europe. They are preposterously slow. My latest example (out of at least 10 bad examples); I have a parcel that was shipped from Italy on 26 Feb that has currently been sitting in their Dutch sorting facility for the past 8 days. Unacceptable, but not a surprise. It's always like this. One time they delivered my parcel to a pick up point 40 minutes away and it took a week dealing with their poor customer service people to get it to my city. This is just a bad and largely useless company that should be embarrassed at their inefficiency and inability to improve.
Betaald voor een pakket die niet bestaat
Betaald voor een pakket die niet bestaat. I received a message from Mondial Relay - Customer Service stating that a package would be delivered to my address, but no one was home. In any case, I logged in through their website, registered, and paid €3.90 for the transfer of my package to a store near me. I received a pickup code from Mondial Relay. I was able to track my package using this code. Now, when I try to check where my package is, I get a message saying that there is no package for this code.
Mondial Relay is unreliable and impossible to deal with
I use Vinted a lot – together with my friends and my husband – and we are all running into the same issues with Mondial Relay. Parcels simply never arrive, many show no movement at all from day one. Everyone I know has at least one or more packages that are lost in their system. On top of that, pickup points in Amsterdam have almost completely disappeared. Where I used to have four nearby, I now have to travel 30 minutes across the city just to collect a parcel. Completely impractical. Customer service is useless: Mondial Relay (and Vinted, by extension) are almost impossible to reach. If you do get an answer, it’s just a meaningless chatbot reply telling you to “wait a few more weeks.” That is not customer service, it’s driving customers away. At this point Mondial Relay is absolutely not reliable.
Cheaters
Cheaters! They stole / lost very expensive package and every week i call them i have to wait another week. Today after two weeks i have to wait another two weeks. They have any informations about package/ dont know where package can be. " investigation " is normalny 5 days. I have to wait another 14 days. Cheaters!!!! Not recomend
1 star is too much.
1 star is too much. Ordered a dress with ASOS to be delivered at pick up point. Box could not be picked up on time for personal reasons. Pick up point didn't return the pckage and marked it as delivered. ASOS and Mondial relay both not accountable. No proof the package was picked it up and way past the return time frame now. DELIVERED TO WHO? Not reachable thought the phone, a disc keeps repeting my order number and asks to confirm. Shameful.
It’s a joke
It’s a joke. First takes them over two weeks to ship and they end up delivering to the wrong point “close” to the the one I selected - it’s 1h in public transport one way or 2h walk. I’m sorry for not being willing to Uber to pick the parcel. my rerouting request have been ghosted. Unfortunately I will not be travelling two hours to the middle of nowhere to pick it, so I guess I will now wait another two weeks to process the refund. Anyway, Not the first time it happened with this service. It seems - the drivers just drop it all in one location as they see fit and customer service is just ghosting you.
More than 30 days without delivery
I have been waiting for my package 33491018 for more than 30 days and there has been an investigation only to always be extended, have no results and my package is not delivered. Every time I call they tell me I have to wait and that a lot of people are having the same problem and that I just have to wait! Ah come on!!!!!!!!!!
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