Reviewed on 2021-05-18T15:38:04
Because of my inadvertence, I didn't cancel my trial subscription and was charged for an annual PRO membership.I contacted MuseScore about a refund and they gave me back a significant amount of what it cost. The support team was really respectful, and provided me with many solutions to the problem. They also responded in a timely manner. Overall - great service, good people, thank you :)read more
I am Having trouble getting a refund of…
Reviewed on 2021-05-14T10:24:16
I am Having trouble getting a refund of £34.75 from Musescore after they gave me a full membership which I apparently had not opted out of.
This is the email I received,giving no indication that I was to be charged for full membership or option of cancelling.-
The trial period for your MuseScore Pro ends on May 11 at 10:30 GMT.
We hope you have been finding MuseScore Pro useful.
Need help? Contact us at (musescore link)
Sincerely Yours, MuseScore Team ?
I have contacted them for a refund
This is the reply I received -
Hello,
Thanks for your message.
You subscribed with (email account) Musescore account.
I can see that you started a subscription with a 12-month auto-renew plan in April 2020. The auto-renew for this account was not canceled before the beginning of the current billing period. So you were charged for a PRO subscription as advertised. This purchase was fully pre-authorized on your side while subscribing. See attached.
But taking into consideration the inconvenience of the existing situation I've decided to discuss it with my head office. So here is our special offer for you.
Would you agree to get 10-months additional access to Pro or a 55% refund? This way you'll keep PRO access not only in the web account but also in our Mobile Apps, including off-line access to your scores at any time, transposition, and mixer tools.
This is our special offer for you. Please consider the options:
Option a: 10-months additional access + your current 1-year access to Pro service + mobile apps included
Option b: 55% refund + your current 1-year access to Pro service + mobile apps included
Waiting for your decision.
Regards,
Musescore Support team
I am fed up with sites that do not make it CLEAR that there is going to be an additional charge later on when you sign up to free trials.
Then try to con you with another agreement as compensation!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!read more
Very tricky refund process.
Reviewed on 2021-05-12T19:47:15
Very tricky refund process.
I was charged £40 for a PRO 1 year membership after I failed to cancel a 1 week free trial.They made it very difficult to get my money back, and a year later they charged me £35 for an auto renew.
After this, I got a total refund of £30.
Customer service was helpful, however I don't believe they were completely honest with everything they told me re my subscription.read more
Reviewed on 2021-05-12T12:21:42
Awful set up. Non existent customer service. Read the reviews here first!
Reviewed on 2021-04-27T14:41:27
Complete scam. They deliberately make it hard to cancel and do not do right by their customers.DO NOT use this service!!read more
Scam - intentionally misleading users
Reviewed on 2021-04-21T01:30:49
When I purchased Musescore I remember thinking it was expensive but I had access to some music that I wanted.Turns out they charged me twice without letting me know - once for the app, once for the site?!? I cancelled the subscription but then when I was charged again a year later... Turns out I only cancelled one of the 'subscriptions' - and they are refusing to refund me! I feel totally scammed. They are clearly relying on users to make mistakes and making it difficult to cancel on purpose (while they clearly make it very easy to charge you twice). Beware of this service!read more
Complete and Utter Rubbish !!!
Reviewed on 2021-04-06T14:26:06
The worst and most expensive app I have ever purchased! Lots of notation just giving half a song and no chords!Totaly abissmal refused refund within 48 hrs from google, basically it is daylight robbery, cannot emphasise enough how totaly useless this app is.... Shame on the developers, though it has probably been produced by bankers not IT proffesionals.....read more
Very good software, but never trust a website that is pushing subscriptions without even showing price up front.
Reviewed on 2021-04-05T14:44:11
I am a longtime Lilypond user, but the Musescore software looks really good and keeps improving.And fully open source. The website had been a great place for people to openly share their work. No longer.
The big issue for me is that they are making money off the work of the content providers and giving exactly nothing back. And even worse, charging the folks that upload all of that music for the privilege.read more