Review (July 2024)
Cruise deals for alaska, hawaii, bahamas, europe, or caribbean cruises. weekend getaways and great cruise specials. enjoy freestyle cruising with norwegian cruise line.
4.7B
Estimated Revenue
4.75M
Website Visitors
1.7/5
Trustpilot Score
What do we know about Norwegian Cruise Line Holdings Ltd.?
Estimated Revenue (2020)
$4.7B
Total Employees
11000
Founded
1966
Industry
Leisure Travel Tourism
Location
Miami, United States
About
Norwegian Cruise Line Holdings Ltd.: Cruise deals for Alaska, Hawaii, Bahamas, Europe, or Caribbean Cruises. Weekend getaways and great cruise specials. Enjoy Freestyle cruising with Norwegian Cruise Line.
What is Norwegian Cruise Line Holdings Ltd.'s Revenue?
Norwegian Cruise Line Holdings Ltd.'s estimated revenue for 2023 is $4.7B.
What does Norwegian Cruise Line Holdings Ltd. do?
Norwegian Cruise Line Holdings Ltd. (NYSE:NCLH) is a leading global cruise company which operates the Norwegian Cruise Line, Oceania Cruises and Regent Seven Seas Cruises brands. With a combined fleet of 26 ships with approximately 54,400 berths, these brands offer itineraries to more than 450 destinations worldwide. The Company will introduce eleven additional ships through 2027. The combined brands of Norwegian Cruise Line Holdings Ltd. employ over 30,000 shipboard crew from over 110 different countries.
What are the monthly traffic metrics for Ncl?
6/mo Traffic Growth
11.20%
All Time Traffic Growth
Create Free Account
Monthly Hits
5M
Time on Site
7.3Mins
Pages per Visit
7.0
Bounce Rate
37%
How fast is Ncl growing?
Ncl has grown by -7.4% in the last 6 months according to SimilarWeb.
How do people interact with Ncl?
Last month, Ncl received 5M visitors who spent an average of 7.3 minutes on the website and visited 7.0 different pages per session. Overall, 37% of people bounce on the first visit.
How do people find Ncl?
1.9M people (41%) visit Ncl directly. 2M (42%) people search for them in Google. Whereas, 190.6k (4%) discover Ncl through Facebook, Reddit, and YouTube. 284.9k (6%) visitors come from Ncl's email newsletters. Finally, 254.4k (5.4%) people come from affiliates and or paid referrals.
Who uses Ncl?
Ncl's top market is the United States and they receive 3.7M (77.6%) people.Then the 2nd is Canada with 281.4k (5.9%).The 3rd is is United Kingdom with 197.7k (4.2%).
Traffic Growth (last 6 months)
What do Ncl's customers say about them?
Review Score
1.7/5
Total Reviews
105
Info
Norwegian Cruise Line5 Star
5.0%
4 Star
0.0%
3 Star
0.0%
2 Star
5.0%
1 Star
90.0%
Read reviews that mention
john maher
Total lack of customer service
Reviewed on 2021-05-20T12:00:16
Whilst the cruise started well we had an accident in NZ requiring an overnight stay in hospital.This ship was not interested in my predicament and I was told to pack my bags, leave the ship and report to the port agent. The ship was only interested in checking the mini bar and billed me incorrectly a week later in my absence. Effectively we were abandoned and had to fend for ourselves and make our own way home.
Whilst this was stressful enough despite several email and letters to their Head Office in Miami the response I got was very very poor. The email I eventually received was a standard letter and ignored the points I had made. You cannot phone NCL, emails appear to go into a black hole and letters are not even acknowledged let alone get a reply.
Total lack of customer service. In over 12 months NCL are still not responding to emails or letters to their head office in Miami.
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Andy Morris
Terrible customer service
Reviewed on 2021-05-14T07:47:13
Terrible customer service!
Cancelled my cruise on 5th December 2020 due to pandemic.Still waiting for a refund now 6 months later. Despite repeated attempts to get it back just keep getting fobbed off.
An absolute disgrace. I understand staff may be furloughed etc and would comfortably allow 3 months for refund (which would be more than fair) but this is absolutely taking the mick.
Never again will I book with this company.
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James B1980
THEY WONT REFUND ME!
Reviewed on 2021-05-14T07:40:40
THEY WONT REFUND ME!
Been waiting 6 months for a refund. Then promised 120 days. Then 7-14 days,that was a month ago.
They’ve had my money for 18 months and basically won’t give it back
DISGRACE
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K B Evans
WARNING!!! NCL CANCEL CRUISE BOOKING FOR A CORPORATE BOOKING
Reviewed on 2021-05-11T18:09:17
WARNING!!!! today on 5/11/21 NCL canceled my 8/15/21 Greek Island cruise because they chartered the whole ship to a CORPORATION.I had my flights and other arrangements made to visit others in Europe. They only offered 10% future cruise credit, a ridiculous $50 future shipboard credit and up to $300 if lose money on flight reservations. Why would anyone want to book with NCL when they pulled this out from regular customers? You could be next.
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chad Marina
If Norwegian Cruise lines decides to…
Reviewed on 2021-05-08T12:24:28
If Norwegian Cruise lines decides to pull out a Florida because of the covid-19 mandated vaccine let them go.50% of the population will not get the vaccine so that just takes 50% of the business away from them. We take two or three cruises a year with our family of four not through them anymore.
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Richard Brown
Very disappointed with NCL
Reviewed on 2021-04-10T14:50:05
Very disappointed with NCL. Booked a cruise with them which they then cancelled. Was prepared to give them a second chance and book another,similar cruise but they refused to offer same package as original booking! They cancelled my holiday, I gave them a second chance, they let me down! Obviously zero interest in customer retention!
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Nikolaus Brunner
Don't book this this firm
Reviewed on 2021-04-08T10:06:46
Don't book this this firm! They just decided a vaccination terror, no matter of the risks.Only to make business again.
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Tina
We had two cruises cancelled
Reviewed on 2021-03-21T02:38:32
We had two cruises cancelled, one in spring 2020 and now our June cruise. We moved our cruise from last year to this year and booked another cruise for July 2022.Since our cruise this year canceled and we already have a cruise booked for next year we re-booked to 2023. The cruise is over $2600 more, we can not use the 10% off as it has to be used in 2022... we have to rebook otherwise we will loos our cruise next credit as they also expire in 2022. No alternate solution was offered we feel trapped as we will loos money either way, it is just our choice on how much. After how they handled this whole mess we will not use NCL again as we lost trust in them!
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