Review (April 2024)
Pioneers in natural & organic skincare & wellbeing since 1981 | ethical | sustainable | award winning | global | independent. discover our new, certified organic sensitive collection | free delivery over £40
11.43M
Estimated Revenue
207.81k
Website Visitors
2/5
Trustpilot Score
What do we know about Neal's Yard Remedies?
Estimated Revenue (2020)
$11.43M
Total Employees
540
Founded
1981
Industry
Cosmetics
Location
Gillingham, United Kingdom
About
Neal's Yard Remedies: Pioneers in natural & organic skincare & wellbeing since 1981 | Ethical | Sustainable | Award winning | Global | Independent. Discover our new, certified organic Sensitive collection | Free delivery over £40
What is Neal's Yard Remedies's Revenue?
Neal's Yard Remedies's estimated revenue for 2023 is $11.43M.
What does Neal's Yard Remedies do?
At Neal's Yard Remedies, we're driven by the passionate belief that health and beauty should be more natural, less synthetic. This passion, and our firm belief that it's down to all of us to protect our precious planet, is at the heart of everything we do.
What are the monthly traffic metrics for Nealsyardremedies?
6/mo Traffic Growth
4.80%
All Time Traffic Growth
Create Free Account
Monthly Hits
208k
Time on Site
2.9Mins
Pages per Visit
3.0
Bounce Rate
47%
How fast is Nealsyardremedies growing?
Nealsyardremedies has grown by -12.6% in the last 6 months according to SimilarWeb.
How do people interact with Nealsyardremedies?
Last month, Nealsyardremedies received 208k visitors who spent an average of 2.9 minutes on the website and visited 3.0 different pages per session. Overall, 47% of people bounce on the first visit.
How do people find Nealsyardremedies?
46.5k people (22%) visit Nealsyardremedies directly. 137.4k (66%) people search for them in Google. Whereas, 6.2k (3%) discover Nealsyardremedies through Facebook, Reddit, and YouTube. 1.4k (1%) visitors come from Nealsyardremedies's email newsletters. Finally, 10.4k (5.0%) people come from affiliates and or paid referrals.
Who uses Nealsyardremedies?
Nealsyardremedies's top market is the United Kingdom and they receive 172.6k (83.1%) people.Then the 2nd is United States with 14.4k (6.9%).The 3rd is is India with 1.2k (0.6%).
Traffic Growth (last 6 months)
What do Nealsyardremedies's customers say about them?
Review Score
2/5
Total Reviews
81
Info
Nealsyardremedies5 Star
20.0%
4 Star
0.0%
3 Star
5.0%
2 Star
10.0%
1 Star
65.0%
Read reviews that mention
Maurice Clapham
Beware ordering online
Reviewed on 2021-07-24T13:03:36
Beware. Have just received a package from Neals yard
They had simply thrown all items into box with the result,a bottle of hand cream damaged and hand cream everywhere!! Have tried to complain but they want a photo and their system throws me out every time I’ve tried to send it It’s cost me £137 (o/n 31319678)
Seems to me I won’t get anywhere. If I could, I would give them minus 5 stars.
read more
Kim Gibson
Disappointing
Reviewed on 2021-07-21T21:45:22
Great delivery time and good half price products. Bought the deodorant....worst deodorant i have bought.I have never smelled of BO after a day at work but did today using Neal's Yard deodorant. Wouldn't recommend and woul
dn't buy again
read more
Paul Jinks
15 days and still no sign of my products...
Reviewed on 2021-07-14T13:35:51
Very similar experience to others - I placed a (large) online order with Neal's Yard on 30 June.Whilst Neal's Yard took full payment for that order the next day since 3 July its online parcel tracking link has continually stated the order is delayed by 24 hours. Customer services initially asked me to wait 72 hours, then another 24 - 48 hours, then another 24 hours after that and at the time of writing are still yet to inform me what the previously alluded to "resolution" will be.
I therefore cancelled my order but even then the pain didn't stop - although my order included multiple quantities of some products the initial refund Neal's Yard processed was for one of each item meaning it was nearly £30 short.
Ironic really that I should have had such a stressful and annoying experience from a company which is apparently all about relaxation and wellbeing.
read more
Jo Williams
oh dear!
Reviewed on 2021-07-13T08:33:23
Oh dear! Oh dear! oh dear! what has happened to my favourite brand. What a shame. I have bought all of my skin care,remedies etc. etc. from NYR for years online and in store and have recommended them to so many of my friends and colleagues, absolutely loved their products. I'm afraid no more for me. I only ordered two bottles of hand cream, some body lotion and a pump!
Ordered online for next day delivery £5.99. tracked my order and saw it was undeliverable by amazon and sent back due to the way it had been packaged and leaked. (Didn't even order through amazon) I contacted Neals yard and they said they would send another package out "at some point" emails received to say there was a delay with my order. two weeks later still no goods I had paid for. To be honest Neals Yard, this is not a difficult order, in fact, the goods I ordered are still in stock online. Why they could not send them out to me is a mystery. Such a shame. At least it has given me time to shop around elsewhere for organic products.
read more
Alice Legge
Do not buy online
Reviewed on 2021-06-19T08:47:29
As a loyal customer in store for years I was absolutely disgusted with their online service.13 emails and a lot of stress later I eventually received what I’d paid for (minus the promised free gift). I bought 3 items and they only sent one so I contacted them to ask where the rest of my order was. They told me I needed to print and sign a form saying I hadn’t received it so they could claim from Hermes. When I pointed out that they’d only told me they sent one parcel and it hadn’t been opened so this looked like a mistake their end and nothing to do with Hermes they told me that “a replacement has been processed” and I’d receive a confirmation email when it was sent. Several days later I emailed again asking when they were sending it as I hadn’t received an email. The answer they gave was that I would receive an email when they sent it which certainly didn’t answer the question. This started a chain of many emails back and forth over a few days with them trying to fob me off every time with the same vague answer and me merely asking for a timescale when I might receive my items. As I was getting nowhere I asked for a refund and they completely ignored this request. Twice I asked for someone more senior to contact me. I was given an arbitrary date of if i hadn’t heard anything by Monday they would pass it to a manager....when Monday came and I asked for this to happen that said they’d pass it to a manager on Wednesday if I’d received nothing by then! Meanwhile I tried phoning over a week after I’d been told a replacement would be sent and was told it had only been approved that day due to an “investigation” because of the cost of the items! At no point in any of the emails had anyone mentioned this - I’d been told several times that it was being sent and I just needed to wait for the email. I don’t know why this investigation had to be done before sending my items - it was really not my problem and they’d already confirmed (several times) that the replacement had been processed I can’t imagine how they could have backtracked on that if the “investigation” didn’t give the right result. They did finally send my order over a week after I was told it had been processed. Having to send 13 emails and getting incredibly frustrating responses from at least 6 different people is just not acceptable. It was without a doubt the most stressful online shopping experience I’ve ever had and I will never shop with them again. Not least because they promised to add £10 credit to my account as a gesture of goodwill and that is something else that I haven’t received.
They also offer free gifts as an incentive to buy but when I called I was told the free gift wouldn’t be included. This in itself is pretty terrible customer service - the free gift is actually added to your bag as if it’s a confirmed part of your order yet they appeared to have no intention of sending it as it was out of stock. Perhaps they should stop adding then to people’s orders once they have run out! What I ordered was expensive and the fact that there was a free gift was a consideration when I bought it. This experience was really upsetting and much as I love their products and the in store shopping experience I can not bring myself to shop with them again. I find it baffling that a company with such lovely customer service in their stores would risk their reputation by treating online customers like dirt.
I understand that mistakes happen - the fact that they forgot to send part of my order was not the problem. Even if they’d said at the start it would take ten days to arrive that would have been less of a problem. But to say it’s been approved when it hasn’t and then continually fob the customer off and not answer their questions until it has actually been approved is really bad customer service.
read more
Rita
E-commerce & Customer Services
Reviewed on 2021-06-10T09:26:04
I normally do not write bad reviews unless the experience has been so bad that I feel it is my duty to take the time to report it.Constructive criticism is needed to grow and improve after all.
I am certainly a fan of NYR products and those few times I have been in their stand alone stores the experience was good overall.
However, when it comes to their e commerce and customer service side of the business, it is pretty obvious they have a long way to go to reach satisfactory results.
Every time I have placed an order online there has been a problem, either with the payment or the delivery.
Their customer service team reply emails but hardly answer those.
Most likely because they do not have an answer for most of the queries their customers raise, so they try to go around those or just don’t bother at all.
The way they interact literally shows how little or at all they are concerned or care about the issues customers raise.
I wonder if this is the way they have been trained there.
The reasons for this kind of behaviour and attitude can be multiple but mainly because they either employ the wrong people for the job or else they do not take good care of them.
My review is not directly aimed to the e commerce and customer service team, more to the people behind them, those who manage them.
It was not at all a surprise coming here to see NYR have among the worst reviews and score.
This will stay this way until they change their overall policy which may be worth it taking in consideration all the great competition out there.
Customers choose based on the products quality but with so much choice out there these days they also choose based on the overall EXPERIENCE.
It must certainly involve some time replying these reviews one by one.
Why not investing time improving services instead in order to prevent bad reviews in the first place?
We would all benefit from this, wouldn’t we?
read more
Ms Lynda Toomer
Really poor customer service
Reviewed on 2021-05-28T15:35:49
Really poor customer service. No interest in satisfying customer or wanting to keep their business.Many options out there and would suggest you use one of them
read more
Sally sharpe
Thank you NY.
Reviewed on 2021-05-22T07:33:00
Thank you NY.. I have sensitive skin and abit of rosacea if put wrong product on...so fed up with redface went to NF..in sevenoaks ...within a week no longer a problem...cant believe putting on products and not see my face go red ..whooppeeeee...girls in shop not only very sweet but incredibly knowledgeable...thank you so much ?
read more
You May Also Find These Company Reviews Interesting
Cheapestairportparking
Find deals on long term and cheapest airport parking. free terminal shuttles offered. rates lower than economy airport parking. valet, indoor, and outdoor airport parking available. book today.... More
Category
Travel and Tourism