Review (August 2025)
Neopets.com - virtual pet community! join up for free games, shops, auctions, chat and more!
0
Estimated Revenue
3.58M
Website Visitors
2.6/5
Trustpilot Score
What do we know about Neopets Inc.?
What are the monthly traffic metrics for Neopets?
6/mo Traffic Growth
-10.80%
All Time Traffic Growth
Create Free Account
Monthly Hits
4M
Time on Site
16.5Mins
Pages per Visit
44.0
Bounce Rate
16%
How fast is Neopets growing?
Neopets has grown by 11.2% in the last 6 months according to SimilarWeb.
How do people interact with Neopets?
Last month, Neopets received 4M visitors who spent an average of 16.5 minutes on the website and visited 44.0 different pages per session. Overall, 16% of people bounce on the first visit.
How do people find Neopets?
2.8M people (79%) visit Neopets directly. 234k (7%) people search for them in Google. Whereas, 132.1k (4%) discover Neopets through Facebook, Reddit, and YouTube. 36k (1%) visitors come from Neopets's email newsletters. Finally, 20.9 (0.0%) people come from affiliates and or paid referrals.
Who uses Neopets?
Neopets's top market is the United States and they receive 2.1M (57.4%) people.Then the 2nd is Canada with 294.3k (8.2%).The 3rd is is Brazil with 198.1k (5.5%).
Traffic Growth (last 6 months)
What do Neopets's customers say about them?
Review Score
2.6/5
Total Reviews
11
Info
Neopets5 Star
16.7%
4 Star
0.0%
3 Star
0.0%
2 Star
33.3%
1 Star
50.0%
Read reviews that mention
12231223ss
Wish I had never started on the site. Would have saved me a lot of wasted time
Reviewed on 2021-02-15T16:03:35
My first ever neopets account stopped working. I couldn't login and the password recovery did not send a mail.Neopets gave 0 support and after 2 years, decided to fully delete it because it was inactive.
Made a new account, after playing on it for a year, frozen.
Another new account, after at least half a year, frozen.
Another account... frozen. Each time 0 support or explanation as to why my accounts were frozen and/or how to unfreeze them. I wouldn't get a single response from them.
Then I made another account, played on it for 2-3 years and it all went well.
Until one day while trying to login the site asked me for my birthday. No problem I thought. Just fill it in and go. Except... it did not work. Tried every single combination just in case I might have missclicked while entering my date, yet nothing worked.
Tried to use the password recovery option because I thought resetting my password might bypass the birthday check. No recovery email.
I sent them an email showing screenshots of the original registration email I had received when I made the account as proof that I was the real owner. No ticket number, no response. Sent them a direct message on facebook asking about the email I have sent... no response.
A while later I notice that they have read my facebook message, but decided not to respond.
They fail to do their jobs and I don't understand why a company would waste money and hire people for customer support, if they aren't going to provide any support in the first place.
This company does not give one ? about children or their users in general. All they care about is getting as much money as they can.
They can't even seem to keep their security up to date.
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Kirstin Jackson
Stay away from this site!
Reviewed on 2020-07-09T00:33:03
Stay away from this site!
You can spend months putting hard work into your account, pets,etc for them to turn around and freeze your account and accuse you of stealing pets or items and refuse to unfreeze account without giving you the benefit of the doubt. In the past, the site use to be fun but these days, more and more users are quitting due to TNT being unfair so heed my warning, just don't spend your time or money on this site. Go to one of the other pet sites like Subeta or Marapets who actually care about their user base.
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Critic Chris
Great website so many memories
Reviewed on 2020-05-05T19:24:35
Great website so many memories
JJ
It crashes alot
Reviewed on 2020-01-19T01:32:56
It crashes alot
Christopher Whiteleege
Rejoined back in October though I give…
Reviewed on 2019-01-09T11:39:37
Rejoined back in October though I give it another go yesterday my account was frozen for no reason atall there are users on there that have been play 6 months and have all the avatars when there retired and are cheating and there not getting thee accounts frozen I feel since hump start took over neopets it had never been the same and it has a unfair advantage to it use to.
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Onetwenty
Was good, now just a corporate mess
Reviewed on 2011-02-01T15:35:23
Back in early Neopets times, it seemed very personal and a non-profiteering company.Since it has been overtaken by Nickalodeon, it seems it is just another one of corporately run businesses that children a roped into, like the Jonas Brothers.
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