Review (August 2025)

Shop shoes at the nine west official site. view the latest selection of women's shoes, dress shoes, sandals, career shoes, casual shoes, boots and more. check out our latest nine west shoe sale.

10k

Estimated Revenue

2.67M

Website Visitors

1.7/5

Trustpilot Score

What are the monthly traffic metrics for Ninewest?

6/mo Traffic Growth

12.20%

All Time Traffic Growth

Create Free Account

Monthly Hits

3M

Time on Site

2.8Mins

Bounce Rate

48%

How fast is Ninewest growing?

Ninewest has grown by 10.4% in the last 6 months according to SimilarWeb.

How do people interact with Ninewest?

Last month, Ninewest received 3M visitors who spent an average of 2.8 minutes on the website and visited 5.0 different pages per session. Overall, 48% of people bounce on the first visit.

How do people find Ninewest?

1.3M people (47%) visit Ninewest directly. 1.1M (41%) people search for them in Google. Whereas, 101.6k (4%) discover Ninewest through Facebook, Reddit, and YouTube. 54.4k (2%) visitors come from Ninewest's email newsletters. Finally, 122.2k (4.6%) people come from affiliates and or paid referrals.

Who uses Ninewest?

Ninewest's top market is the United States and they receive 2.3M (87.0%) people.
Then the 2nd is Canada with 44.7k (1.7%).
The 3rd is is United Kingdom with 25k (0.9%).

Traffic Growth (last 6 months)

All Traffic Source

Country Share

Traffic Growth (last 12 months)

See 12/mo Traffic Stats

What are Ninewest's ads on Google?

Google Ads

NineWest.com - 50% Off Sitewide - Sale Ends in 17 hours

https://www.ninewest.com/

Enjoy 50% Off During Nine West's July 4th Event! Use Code: TAKE50 at Checkout. Plus, Free Shipping on Orders Over $69. Shop Your Favorite Nine West Styles Today. Shop Best Sellers. 9W Rewards. Styles: Boots, Booties, Heels, Flats, Mules, Slides, Sandals.

Nine West® Official Site - Shop the Semi-Annual Sale Now.‎

http://www.ninewest.com/

Get Total Savings of Up to 70% Off Plus an Extra $20 Off Sale Boots & Booties. Categories: Shoes, Bags & Accessories… 2 Broadway, New York, NY‎ - (212) 968-1521‎

NineWest.com | Labor Day Sale | Up to 75% Off Select‎

https://www.ninewest.com/shoes.html

Labor Day Clearance Event: Get Up to 75% Off Plus Daily Deals. Shop Now! Shop Best Sellers. Styles: Booties, Sandals, Flats, Heels, Mules, Slides.

Nine West® Enjoy 40% Off $100+ | Free Shipping On All Orders‎

http://www.ninewest.com/booties-for-women/8346259,default,sc.html

Rating for ninewest.com: 4.5 - On-time delivery: 99%+ Get 20% Off Orders $40+ or Get 40% Off Orders $100+. Buy More & Save! Shop Today Shop Best Sellers · Sign Up & Enjoy 15% Off · Free Shipping Orders $75+

Nine West® Up to 40% Off - Free Shipping On Orders $75+‎

http://www.ninewest.com/womens-boots-and-booties/3227282,default,sc.html

Buy 3, Get 40% Off, Buy 2, Get 30% Off, Buy 1, Get 20% Off. Ends In 17 hours Styles: Knee-High, Over The Knee, Booties, Riding Boots, Rain Boots

What do Ninewest's customers say about them?

Review Score

1.7/5

Total Reviews

70

Info

Nine West
5 Star
10.0%
4 Star
0.0%
3 Star
0.0%
2 Star
5.0%
1 Star
85.0%
Read reviews that mention
Alexis Green

Nine West is the worst company to deal…

Reviewed on 2021-05-19T16:45:14

Nine West is the worst company to deal with, not only are their prices ugly they are quick to takeyour money but will never help with a lost package. Ordered shoes for my daughters graduation and they never got delivered. 2 days to the graduation they claim they have to wait an additional 3 days before putting in a claim and that they will not replace the items and will not expedite shipping even if I reordered. The supervisor refused to speak to me and told the rep to tell me they can issue a gift card and not a refund. This is the 2nd time they have botched an order and will never take responsibility. The worst customer service experience.
read more
Sara

Legit looks like a cheap old navy or…

Reviewed on 2021-05-05T13:15:53

Legit looks like a cheap old navy or payless shoe. The nude flats have a faux wood finish on the heel.LOL Omg. I was just shocked at the quality. They also charge a $7.50 re-stocking fee and deduct from your return! Will not be ordering ever again due to quality and customer service issues.
read more
Barbara Barker

Nine West has been my go-to shoe palace…

Reviewed on 2021-04-01T20:43:19

Nine West has been my go-to shoe palace for many years! I wear a size 5 and Nine West is the only shoes I can find in my size!The shoes are beautiful and comfortable and last FOREVER! Simple, sleek, stylish. I love the Tatiana heels. I have them in at least 4 colors! I highly recommend Nine West for anyone looking for a great pair of shoes for special occasions or everyday wear. I am in my heels 8+hours a day and my feet never hurt. Shoes come in wide, too.
read more
Angela D'Arcy

I am absolutely shocked to see the…

Reviewed on 2021-03-12T14:37:26

I am absolutely shocked to see the awful quality of 2 pairs of ankle boots I got in the post yesterday from Nine West,I took it for granted they would be good quality ,the fit is absolutely shocking as well. It says made in China on them also which I'm not sure where they actually make them but if I tried these on in a shop I would absolutely not have bought them they are that poor.also I bought from an Irish shop on sale but they had the English full price on them which was also comparible misleading lie , never again will I buy from this brand as the quality is so bad ,thankfully I bought from a reputable shop so they will refund no problem when they reopen
read more
Quinn Bella

I placed and order almost 2 months ago

Reviewed on 2021-01-18T20:45:03

I placed and order almost 2 months ago. I called a month ago and was promised it would be shipped.I called back today and asked to speak with a supervisor he advised me the order was marked fulfilled and now its out of stock...customer service was rude and kept giving me excuses. I waited 2 months to get a refund. Ive been a long time customer and Im so disappointed... my experience was terrible and if I could score lower than a 1 I sure would. Mr. Kelly issued me a refund and a price match but I would have to give my card number over the phone to do so. No one in this company understands the customer is what builds and sustain a company not lies.
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monica

Horrible customer service

Reviewed on 2020-12-19T20:57:45

Horrible customer service! Reps are dishonest and poorly trained. I will take my business elsewhere.It has become too much of a hassle to constantly call in and complain about pricing errors etc...
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Desiree Cox

I have place order NW-560088 on Nov 27…

Reviewed on 2020-12-19T20:01:36

I have place order NW-560088 on Nov 27 for preorder boots due to ship on dec 11.Still haven't received any info when they were going to ship it and will I get it before Christmas.I spoke to 3 different people over the past week.But Chloe was so rude.I asked for her supervisor she said he/she wasn't available.I ask for a refund and she was like no.I use to love ninewest ,know I'm just very disappointed. I am so done.
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Nat

Horrible Customer Service

Reviewed on 2020-12-09T04:41:35

The shoes are great. The customer service is horrible, so buy at your own risk! 1) Nine West is an online shoe retailer,but it charges a restocking fee. That’s a bad business practice. 2) I recently purchased a pair of shoes that were sale. Nine West took too long to ship my order and oversold the color and size after I purchased. This shoe is sold in nearly 30 colors. It’s popular. Therefore, I rightfully told Nine West I wanted the discounted purchase price honored and wanted to select another shoe in a different color but in the same style and size that I originally purchased. That only makes sense and it’s good customer service. Well Nine West hasn’t responded. 3) They make it difficult to redeem reward points and don’t give you the 30% discount for accumulating rewards as they claim. Once you earn 3000 points, you become a 9W Rewards VIP and should get 30% of your entire order. I’ve reached the 3000 tier 5x over (that’s how much I’ve spent), but I’m still waiting on my 30% for each time I’ve reached it..... 4) I constantly have to email customer service for support regarding various orders and the company honoring its reward policy. If Nine West is going to charge a restocking fee, the least it could do is actually honor its reward policy, but I digress. Nine West merges customer support emails regarding different orders which causes confusion. Don’t do that. I normally don’t write negative reviews, but had to in this situation. The shoes are nice, but the consistently horrible customer service, snail shipping, and restocking fees are clear indicators Nine West does not value its customers. So again, buyer beware.
read more

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