Octavia provides good quality, affordable, well-planned and well-managed homes alongside a high quality repairs service. Find out more about us.
What is Octavia's Revenue?
Octavia's estimated revenue is $8M.
What does Octavia do?
Octavia provides good quality, affordable, well-planned and well-managed homes alongside a high quality repairs service. Find out more about us.
Caio
Caio was really polite and helpful, calm and patient. Spoke to a manger immediately and rapt with my issue the best he could :)
Another excellent employee!
Once again, I want to personally thank a member of the reception staff, Raven. Due to confusion concerning the Estate Management acknowledging residents requests for assistance, Raven had to step in to guarantee that all relevant parties had received the information and find out when they were going to act on it. He was fantastic and I am very grateful for his help.
Great service and helpful with… their jobs
Great service and helpful with everything
⭐ 10/10 Review for Caio Mendes De Paula…
⭐ 10/10 Review for Caio Mendes De Paula – Customer Experience Advisor ⭐ I’d been struggling for over three months to set up my energy account at Octavia Flats due to confusion with Switch2. Every time I called, I was told to contact my landlord for a referral. Then Caio stepped in — professional, efficient, and truly thinking outside the box. He resolved everything in under 30 minutes! Outstanding service, clear communication, and genuine care. Thank you, Caio, for your amazing support!
Took 6months (Caio made a difference )
Took 6months for a change of my number to be updated onto the main gate entrance intercom.. I spoke with Caio from the Octavia customer service team on the 21st/10/2025 about 4:30pm /4:45pm and also, spoke with a staff member not sure what department and didn’t get his name but this was on 16th/10/2025 around 2:30pm/3:30pm he also made a supportive and positive commitment to help towards this as well. However, a Special thanks to Caio for reaching out to ensure all updates are done correctly and all issues have been resolved..
Great service
Respect to Paul from Octavia handling all of my issues in one go! Very professional and extremely polite. Thanks Paul!
I’m writing as a resident to express my…
I’m writing as a resident to express my deep appreciation for the exceptional service I received from one of your call handlers, Caio. During a time of ongoing issues in my flat and the communal building, I was feeling overwhelmed with frustration and sadness. Caio’s professionalism, empathy, and calm presence truly made a difference. He listened attentively, responded with care, and helped me feel heard and supported throughout the call. His kindness eased my tension and reminded me that compassion still exists in customer service. Not everyone approaches their role with such grace, and I believe it’s important to recognise those who go above and beyond. Caio is a credit to your team, and I hope his efforts are acknowledged.
Breath of fresh air
Octavia has had its problems in recent years, often leaving its residents disappointed and disillusioned in its customer service . However, I would like to mention two recent instances related to my personal experience which have been very positive. Firstly, during an unpleasant episode of ASB in my building last year, I was treated with kindness, respect and compassion by Ivor Cardoso and Mel Khan, and compensated for my troubles during the ordeal. More recently, several repairs and improvements were carried out in my property by the Adaptations Team, to a high standard and by professional tradesmen from Ashra. This has been a surprisingly positive experience and definitely worth mentioning on a public platform. After enduring years of incompetence by MEARS, the Adaptations Team and Aimie have been a breath of fresh air.
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